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Meet Our Leaders: Jason Pack - Chief Operating Officer at Freedom Debt Relief - YouTube
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I just did this "spirit animal" thing.
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I was the OWL but I have no idea why.
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I don't know... it was like
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you're always above watching, and trying to help out
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looking for an opportunity.
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Owls do that?!
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But apparently they do.
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Jason, tell us about your career before Freedom.
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My career has primarily been in the financial services industry.
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I started in the credit card space.
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I did about 10 years there - working in collections actually.
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And then moved from that into lending.
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I worked internationally in Canada and the UK.
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I did that for another 10 years.
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I made a pivot into Home Services,
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but I'm definitely happy to be back in the financial services space.
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It's kind of what I've always considered home.
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Where did you grow up?
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I grew up in the Bay Area
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so I'm a huge San Francisco 49ers and Giants fan.
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I definitely love The Bay.
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Then made my way to Salt Lake City, UT...
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Then to Victoria ,Canada...
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then over to Nottingham in England...
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Memphis, TN...
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and now here in Tempe, AZ.
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What actually inspired you to join Freedom?
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Living in Memphis with my kids...
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this has a lot to do with the family and the
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personal change that we wanted to make.
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The family wanted to - the boys wanted to go to ASU.
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And their thought was, 'you know... we live here in Memphis.'
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'you know... we're here in the South. We love the South.'
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'But, we want to move back to the West Coast.'
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'We grew up in Utah, then you brought us to Memphis...'
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'but we want to go to Arizona State University.'
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So our thoughts started moving towards "how do we get there?"
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But I wanted to find the right job.
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and instantly things aligned.
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All I did was I looked up a couple of different jobs in Arizona.
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I saw this Freedom Debt Relief.
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I've been in lending for so long that to come on the other side and say
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of these people that we've given debt to,
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that I've given debt to in my prior careers -
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you know, some people are overextended.
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It would be an interesting career to pivot,
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and I'll help them get out of that debt.
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They may not have beat it.
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What about your work would surprise other people the most?
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I don't think people understand how the program works.
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How long it takes. Why it works.
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And it's this concept of -
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you have a consumer that isn't able to make all of their monthly payments.
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So they have several credit cards.
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Each credit card has a minimum payment.
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To add up all those minimum payments - they can't make that total value.
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So when you come into our program,
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we're going to take the total amount of the debt owed,
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and we're going to calculate what we believe we can settle
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or how much we believe we can reduce that debt.
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that's less than what someone would pay the creditors.
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As long as the client is consistent with that lower deposit,
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they've now been alleviated of the pressure,
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the burden of the full value of the payments.
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Then we begin to negotiate directly with the creditors on their behalf.
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And that's the beauty of the program.
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There's no fee, there's no revenue on our side - until we get to work done.
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We have to deliver first in order to get paid.
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Well that I was attractive to me, in being in a very
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honest, integrous, upfront business.
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What is the most important thing that people should know
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about the operations department here at Freedom?
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The thing that I would like people to know is that
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we have the client's best interest at heart.
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We are in several meetings where our conversation
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is about what's best for our customer.
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We all care,
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up and down, throughout the organization.
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And our agents on the phones are just as passionate.
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They care just as much.
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I mean, we lead with the heart.
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What about your work would suprise other people the most?
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It's probably how hands-on the leadership team is.
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In this organization, what would be surprising is
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how many people want to talk.
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How many people want to participate.
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They have an opinion. They have an idea.
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We're a very collaborative group.
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Everyone's looking for a way to add value.
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What would you say is the secret to providing
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the best possible experience for all of our clients?
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One of the things that we're very focused on is
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making sure we're always up front and honest
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about what's next in the program.
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What's next, what we anticipate next from the creditor.
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What we anticipate next in the program.
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Present people with the facts. Present people the truth.
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And let them make an informed decision on what they want to do next.
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Just tell the truth.
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What advice would you give to a younger Jason Pack?
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Take risks.
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It took me a while to trust my own instincts
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and my own intuition.
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And the only way you're going to learn is by failing.
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So it's okay to take a couple of those risks. Make the mistake.
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Just be humble enough to learn from it
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and then get better every day.
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You can't learn without the risk.
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So I would challenge myself to take risks earlier in life
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and learn from them faster than I did the past.
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