THE TRUTH ABOUT EXTENDED WARRANTY! - YouTube

Channel: Lilly Singh

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I hope you're having a great day what if
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everyone's a girl superwoman and before
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I became a professional YouTube engineer
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I had a lot of retail jobs one of them
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was a sales associate at an electronics
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store and I worked in the camera
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department which is why I know so much
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about cameras wait am I out of focus we
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can just adjust the mitochondria here
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the style having said that I know what
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it feels like to be the customer and the
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sales associate especially in moments
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like this okay just give me the camera
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and don't try to sell me anything else
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Oh baby you know it's coming don't do it
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don't you dare do it
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so for products like these I really
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recommend getting the extended warranty
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honestly you when they shoot you with
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that extended warranty line and can I
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just say as someone who's worked as a
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retailer I need to let everybody know
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that these sales associates they don't
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give AF about you or your camera okay
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they need to sell this warranty it's one
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for Commission two to quote because I
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remember I didn't sell a warranty I
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would literally have to explain to my
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boss why I also learned a few tricks you
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know put them right up my sleeve right
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there sales associates will always use
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the following tactics when trying to
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sell extended warranty no I'm fine thank
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you you know I just had a customer
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walking crying fully regret his wife
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left him cuz he had to buy a new
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Cranmore didn't get the warranty you
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know I don't want that to happen to you
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now that that's okay you know think
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about these itty bitty cameras they got
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such small pieces this one's got a lens
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and it called the endoplasmic reticulum
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and malfunctions all the time warranty
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covers that no really I think it's fine
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but thank you Wow okay I mean hate me I
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personally would never buy this camera
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without a warranty but hey anything is
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more money hmm
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it's a shame no I think it's fine all
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right well in case you change your mind
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you got 30 days oh I haven't thought
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about anything for 30 days okay let it
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go has anyone ever thought about it and
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be like oh I'm sorry I just want to come
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back and
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warranty we were trying to upsell me I'm
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gonna purchase a 20-19 on my purchase
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that take my money are you done are you
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done are you done are you done alright
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oh here's the thing right oh he's so hot
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well also I just want to show off my
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cute tank top okay here's the thing that
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makes no sense even though I've been a
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sales associate in the past even today
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as a customer when I know someone's
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about to drop the extended warranty line
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on me I get irrationally stressed I
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don't know where it is it's like a fear
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that doesn't make sense from sex oh no
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no don't ask what the warranty please
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don't ask what the warranty like my butt
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starts clenching my fists are like this
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I came to make eye contact with no make
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it stop so I pretty much never get the
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extended warranty but I always do this I
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swear to god you wanna call any company
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that has an automated telephone service
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you better block your whole goddamn day
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well once I'm on the line with someone
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here comes the lies what do you mean I
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don't have the warranty I fully got the
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warranty it doesn't show on our records
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the guy told me four years warranty is
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included in the product included that's
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that what does resent me okay well you
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know what this is this is really
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disappointing customer service so my
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favorite place
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[Music]
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what what they don't judge me with your
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judgmental
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rod and cone cells let's be real no one
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needs a warranty for unexplainable
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issues know people need warranties
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because they drop crap
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give me a warranty that said that you
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drop your phone while trying to be basic
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as f while taking selfies in a pool
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we'll replace it
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sign me up I need a warranty that does
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it try your best to take a selfie on
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that roller coaster but if you fail we
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got you just not right you okay
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you know why I'm so salty because this
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one time I did buy the warranty and my
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camera didn't stop working and I
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realized it doesn't matter it's
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completely useless why you ask for quiet
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observes get hello Jess I have camera
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broken but I have warranty can you
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please replace oh I'm so sorry to hear
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that
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let's take a look thank you looks like
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you do have a warranty so that'll just
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be $200 huh oh it looks like the
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warranty doesn't actually cover the lens
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of the camera
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how can a warranty not cover the length
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of camera huh yeah it just covers the
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body
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I'll cover your bloody body okay where
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is marriage I've got to speak hello sir
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best we can do is a replacement in four
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to six weeks at a discounted rate of
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$1.99 can you give me replacement in the
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meantime no you know to rush delivery no
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sir
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can you give me discount or new model no
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I cannot okay but you can take my bloody
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money right I don't wanna take my
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bolotov bloody that's okay I can
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take my car we'll take everything I mean
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lucky okay you snatch my bloody weave
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okay done
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actually I need these things sorry have
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all returned I thought they were going
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to cut camera but they still rolling so
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I okay so yeah I have a love-hate
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relationship with warranties but my way
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of making the world a better place is to
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tell all of you and the next time you're
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buying an electronic and the sales
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associate is like so the extended
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warranty
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give them a chance listen to them don't
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be mean to them because they literally
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have to do it it's their job so give
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them a break oh my god am I gonna focus
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again
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god damn cerebral cortex on this camera
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no wait don't go don't go before you go
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I want to let you know you may have
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noticed that I start to post bloopers on
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this main channel about 10 minutes after
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my main channel videos I also released
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the bloopers to that video on this
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channel link is in description i'll also
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get the end card they're usually
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hilarious and better than the actual
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main video because i'm not good at my
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job so you should check them out laughs
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live life and stuff enjoy okay bye yo
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did you like this video if you did watch
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where I literally do a million things in
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one day such as yesterday check out my
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ish because I make new videos every
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Monday and Thursday well I love a
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superwoman that is a wrap end