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Georgia customers fighting to get life savings from closed Chime accounts - YouTube
Channel: FOX 5 Atlanta
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all right it's 9 20. we're talking about
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your life savings now imagine
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life savings in an account that suddenly
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you don't have access to
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and not only that you're told no refund
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is coming it sounds
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outrageous with fox 5i teams dana fowle
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says customers from an app-based
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banking tool complain this is exactly
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what they're dealing with right dana
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that's exactly what we're saying here
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and you know millions of people have
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turned to
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this app based banking system and one of
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the big names out there
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is chime it is so easy to sign up takes
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just minutes and that's part of the
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appeal but
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let this griffin woman and fox 5 atlanta
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viewer tell you how she's been asking
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for months
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for her 14 dollars to be returned to her
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the end of september october november
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i was stressed just stressed
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not sleeping stressed not have eating
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stressed
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it was september last year when marla
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jones got a puzzling message from chime
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a technology company that offers banking
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services
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her account was on hold chime had
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detected unusual activity
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on her account the first few months
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everything was fine
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which is why when they
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i received the email saying that they
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was going to put my account on hold
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i wasn't alarmed but that didn't last
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long
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chime closed her account and kept her
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money
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she had no access to her 14 thousand
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dollars
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and she couldn't pay her bills i've had
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to do
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borrow money from family members i've
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and nobody wants to do that she filed a
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complaint with a federal oversight group
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she told them what she told us she can't
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get a refund on her closed account
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it's a familiar story the consumer
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financial protection bureau has logged
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more than a
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thousand complaints in a short period of
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time about chime
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the better business bureau is issued an
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alert it says
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many customers claim they are having
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their accounts closed no
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access to their money even after
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providing requested information
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in an email chime wrote the fox 5i team
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that ms jones hadn't answered an
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outstanding request for more information
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they told me that i needed to provide
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a photo of me holding my government
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issued id they told me that i needed to
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provide a explanation
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of the activity in my account she said
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she sent
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this picture this email shows she told
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them she had a big influx of cash
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to her chime account because she was
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moving it from another account
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she asked for her money to be returned
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in january
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again in february nothing i've done
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everything i've been asked
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give me my money soon after the fox 5i
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team reached out to chime her nearly 10
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month
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old case was resolved they wrote that we
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resolved the matter and the member has
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full access to their account
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more than 14 thousand dollars was
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returned to her
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here are a few things she's learned
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chime where banking that's got your back
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is not actually a bank it's a financial
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technology company that works
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with banks chime and other app based
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companies are called neobanks or fintech
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marla jones says this new stuff might
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not be right for her
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she's moving her money again i'm
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thinking about putting my money up under
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my mattress
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but she's joking of course but she is
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going back to old fashioned banking i'll
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stay local
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if when it comes to banking i'll
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definitely stay local
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now if you are app-based banking and
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you're going to stick with that method
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which millions of people will
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but make sure you save your emails and
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documents in case you need them later
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and not
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just within the ma app but outside on
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your desktop so if you're locked
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out you have access to these and make
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sure
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that the the company you're dealing with
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has your latest contact information
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if you switch email addresses make sure
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they know that in case they need to
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contact you
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portia well and dana the thing is
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millions of people really are using
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these kinds of
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uh banking apps and getting these
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deposits in the last year this has got
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to be
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something you got to watch out for yeah
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yeah well you know there's a banking
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consulting company that says
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chime and many others you know increased
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their um
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customer base during the pandemic which
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meant a lot of large
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checks from the federal government were
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coming into these accounts and these are
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setting off flags
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get that chime said you know they need
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to make sure these things aren't
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fraudulent
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but locking down an account with your
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life savings for 10 months
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is an altogether different scenario yes
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indeed all right good information thank
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you so much dana
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