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Wajax Kitchener Branch - Hitachi ZX490 & ZX350 - YouTube
Channel: Wajax
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[Music]
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foreign
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here at the Kitchener location Branch 54
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we do a lot from Custom Fabrication
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working with customers to fit the
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machine to their application such as
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installing thumbs different attachments
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from rototilts ditching buckets or
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customization of the cob to their
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preferences today we're delivering the
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first ZX 490 in Ontario to one of our
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our customers Tri-City equipment
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Tri-City specializes in rental equipment
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generally servicing water sewer
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companies Highway construction and Earth
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moving
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Wade Jax has been fortunate to work with
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them for several years now building a
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strong relationship on the service Side
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Sales side and parts business and also
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for support in the field two of the
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units that they really were interested
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in seeing and running is the new zaxis
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490 and the zaxis 350. this axis 490
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when they come in from the factory they
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come as the house and car body together
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with the boom and arm off and the
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counterweight separately so we have come
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up with a system that works very well at
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our location where it's seamless to put
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together and the biggest thing for us
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doing it here we can control the
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environment and at the end of the
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process we can deliver a product to the
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customer that we know has been put
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together properly safely and meets their
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expectations
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at the end of the day we can build it
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from scratch speaks volumes to our
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technicians capabilities of their
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training and their years of experience
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which also gives the customer the
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confidence that if they have to return
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for repairs since we're able to build it
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they know that we can repair it
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[Music]
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on the news axis 350 they now come with
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a triass pump system which improves
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hydraulic flow gives better digging
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functionality and overall function of
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the machine making it faster and
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smoother for the operator the other
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option that they do have on the 350s as
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well as the 490s is a reinforced arm and
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a reinforced boom which will increase
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the service life for the customer
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whether doing robust digging or heavy
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digging they can be rest assured that
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their machine will stay in good shape
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without having cracking or fatigue I've
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seen other competitors units improved
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cab gives a customer better ergonomics
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and a safer ROP system to keep their
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operators safe as well as improved
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counterweight to keep stability on the
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new units and the upgraded undercarriage
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to keep the unit in service longer
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before needing repairs the bird's eye
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camera which keeps the operator safe and
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people working around the operator safe
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as well the improved lighting system
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makes it much safer for The Operators
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and the ground crew working beside it
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because it's with the LED system lights
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the area much better
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the global e system or the consite app
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is something a customer can use to
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download onto their phone to monitor
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their equipment in the field they can
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use that to know when maintenance is due
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and also track where the units are
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working for us as a shop and it wage
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acts our technicians are able to use
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this ability to locate the machine check
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for codes so they can hopefully have the
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right parts when they show up at the
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location to diagnose it the first time
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getting the customer up and running
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efficiently as possible at the Kitchener
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location we have 11 Road technicians
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that are able to go to your job site and
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take care of your needs in the field if
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your customer wants to bring it into our
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facility we have the train staff here as
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well to take care of you on site I
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believe our relationship has been so
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successful with Tri-City is we use the
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same approach with them as with all
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customers we try to approach them on a
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very
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friendship matter to build a
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relationship and we take the time to
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build that relationship with the
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customer to understand what they need
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and put the right person on the job to
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get them repaired as quickly as possible
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once the unit is sold to the customer we
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do a follow-up to make sure they're
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happy with the piece of equipment and
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then they know if they do call for us
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that they can rely us to get a
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technician out to get them up and
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repaired wayjacks is very excited with
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the arrival of the new Hitachi equipment
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that has a known history of reliability
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fuel economy and excellent performance
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with the added safety features this
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equipment is proving to be Best in Class
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customers will strongly be impressed
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with this new product knowing that they
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have exceeded the high levels of
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expectations that hitachis already has
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in the market in this place
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foreign
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[Music]
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