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Inside LinkedIn鈥檚 New Hybrid Office With More Than 75 Seating Types | Open Office | WSJ - YouTube
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(upbeat music)
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- [Adam Falk] At LinkedIn's
flagship office space,
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there are more than 75
different types of seating.
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- This feels like a spot for
maybe a really quick call
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or just answering a couple of emails.
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Work or NBA Jam.
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Yeah. This is your
space. And this is mine.
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- Yeah. This is my space,
and that's your space.
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- [Adam Falk] Many of these seats
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were actually meant to be desks.
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- So I think during our initial plans,
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we had just standard desks in this space
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with traditional conference
rooms and huddle rooms.
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- [Adam Falk] But the
pandemic changed that.
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- How much of what we're
seeing in this space
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is new as a result of the pandemic?
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- 100% of it.
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- [Adam Falk] This recently opened space
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is designed for hybrid work,
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a model that has emerged
as the leading choice
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for LinkedIn and others,
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with 42% of people with
remote capable jobs
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working partly at home,
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according to a February Gallup poll.
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So what does a hybrid office look like?
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I toured Building One with the
project's leaders to find out
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and to get a glimpse into
what could be the future
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of workplace design.
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(upbeat music)
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Building One is the new
hub of LinkedIn's campus
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in Silicon valley.
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It has six floors, roughly
239,000 square feet,
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and room for about 1,500 employees
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- Prior to the pandemic, when
we looked at this building,
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really at that point the main goal
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was fitting as many people
as we could in this space.
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- [Adam Falk] The original floor plans
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called for 1,080 individual workstations.
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The thinking was, "One
employee, one desk."
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- Once we were sent home
during the pandemic,
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a lot of that changed.
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And much of what we
were trying to solve for
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before the pandemic was not the same thing
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that we were looking at at that moment.
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(upbeat music)
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- [Adam Falk] So with the help
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of its design partners at NBBJ,
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LinkedIn retooled the space,
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cutting the number of desks
in half to 569 workstations
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and adding dozens of new,
nontraditional seating setups.
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- What did you and LinkedIn
learn from the pandemic
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that would result in the
space that we're in right now?
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- I think we really wanted to
do a lot of experimentation,
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because we just didn't know.
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No one had a crystal ball
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about what the future would actually be.
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So we wanted to provide
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as many variety of spaces as possible.
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(upbeat music)
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(door opens)
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- [Adam Falk] The variety starts
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right when employees walk in.
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The design does away with a
large lobby in favor of a cafe.
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- Daniel and Adam.
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- This is one of my favorite
spaces of the buildings.
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The idea of this space is
that the minute you walk in,
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you feel the buzz, there's
people getting coffee,
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there's people moving
throughout the space.
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- [Adam Falk] The cafe spills
into the first of two areas
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LinkedIn calls its co-working spaces.
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Think open, non-reserved seating.
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The co-working area on the second floor
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was added in the redesign.
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- So we've got primary work points here.
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- [Adam Falk] Desks with monitors
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and tall backed booths with
Ottomans dot the space that,
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looking back at the original design,
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was once full of assigned workstations.
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- So a space like this is
great for those smaller
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time periods where you might
come in and work with your team
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and then go home and do some focus time.
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Or for vice versa.
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- And that's okay with LinkedIn,
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to come in for half the day
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and work at home for half the day?
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- Yeah
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LinkedIn's approach is that
we are leading with trust.
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(upbeat music)
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The idea is that we trust
our employees to make
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the decision that's gonna be
best for them and their team.
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- [Adam Falk] Co-working is
open to anyone in the company
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for any amount of time.
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Employees assigned to the building
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who plan to work there all
day will likely move upstairs.
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- The concept behind how
the floors are planned is
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the entry to the building
is the most social.
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And the farther that
you get into the space,
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it becomes more focused
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- [Adam Falk] Workers sit
in so-called neighborhoods
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or areas assigned to their teams.
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- We call this the living room.
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- [Adam Falk] Neighborhoods are split,
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about half alternative workspaces
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and half traditional desks.
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Those desks are mostly here in the back.
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- Was this sort of what the whole floor
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was meant to look like
before the pandemic.
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- It is what the whole floor looked like
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before the pandemic.
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- What led the decision
to get rid of desk space?
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- Because we imagined that not everyone
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is going to come to
work eight hours a day.
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- [Adam Falk] So rather
than fill the space
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with potentially empty desks,
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of which I still saw plenty,
new furniture was added
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based on something called
the postures matrix.
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- The postures matrix is
about the amount of time
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that we imagine a person would be working
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doing a certain activity,
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combined with the amount of
ergonomics to support that.
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- So how long am I meant to
spend at this chair here?
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- So as a high table we imagine
that you spend less time
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compared to a low, standard table.
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So this would be used
maybe 30 to 60 minutes.
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- [Adam Falk] LinkedIn
employees in Building One
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don't have assigned desks.
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Instead they can grab a seat
anywhere in their neighborhood.
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But it's not quite hot-desking either,
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as seats don't need to be reserved.
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- Even before the pandemic,
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our desk utilization I
think was around 30 to 40%
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- 30 to 40%?
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- Meaning that even though people might be
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in the office all day,
they're at meetings,
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they're at lunch, they might be sick,
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or just not in the office.
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And so now we're really looking at
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what does that desk utilization
look like in a hybrid world?
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- Do you know what that is yet?
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- No.
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(laughter)
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- [Adam Falk] But in a hybrid office,
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(upbeat music)
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the individual setup is arguably
easier to design for it.
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It's the conference room that's tricky.
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Here, LinkedIn is, again, experimenting,
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from conference rooms that
look like living rooms-
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- What we wanted to do was
to take away the formality
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of meetings from offsite to onsite,
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and put people in a neutral position
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where if you are at home as
a part of the conversation,
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you're feeling very comfortable
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interacting with your colleagues.
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- [Adam Falk] To conference
rooms packed with tech,
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including cameras
positioned at table height
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that reframe to better show the speaker.
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- So it makes it a little bit more
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like you're sitting at the table.
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- [Adam Falk] And cameras
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that help make the physical digital.
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- When folks are actually
writing on this white board,
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typically what you would be
doing is writing like this
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and a camera would be behind
you shadowing other people
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from seeing what it is that
you you're actually doing.
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- Right, they wouldn't be able to see
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actually what's going on.
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- This technology ghosts you out
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so that people that are remote
can see what you're writing.
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- Can we test it?
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- Let's do it.
- All right.
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(dry erase marker squeaking)
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- [Adam Falk] I'm standing
in front of it now.
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- [Robert Norwood] See
what it's capturing?
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- [Adam Falk] Yeah. I see what you mean.
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- So you have this new
space with all of these
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new bits of technology and
different types of seating.
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Is it meant to encourage people
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to come back into the office?
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- I think it's meant to welcome people
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if that's where they need to be.
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But if that person is
gonna do their best work
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and have their best
contributions to their team
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while being remote, that's okay.
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(upbeat music)
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- [Adam Falk] That flexibility
may not be possible
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for some companies.
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And others like Tesla
simply aren't interested.
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But LinkedIn sees Building
One as a kind of test.
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One that others could learn from.
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- To what extent is what we're seeing here
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in LinkedIn's office the future of work?
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- What we have is an awesome
opportunity to experiment
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and to see what happens over time.
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And this is entirely flexible space.
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It might turn out that
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what we need are more desks in the future
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and that this could be changed into that.
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Or it might turn into a
completely different model.
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But the experimentation
and the observation
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is really the key to
seeing what the future is.
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(upbeat music continues)
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