She's The CEO Of A Fortune 500 Company, And She's Rethinking Leadership | TODAY - YouTube

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sometimes we use our voices by saying
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we belong here get used to
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us as a leader in her first company
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sales grew to more than
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a billion dollars it was forward
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thinking when roz brewer took the reins
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at her next sam's club she modernized
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the business and boosted profits
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then she stepped in as ceo of starbucks
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and
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overhauled the way they treat their
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customers but all that
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brewer will be headed to walgreens and
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will become its ceo
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it was just a warm up you're joining
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walgreens in the middle
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of a pandemic that's a lot of pressure
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this wasn't like an easy entry not at
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all
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but this came to me and i said this is a
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time for me to step into something that
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i've always wanted to do
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and that's to have impact make change
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happen
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lead something that would leave an
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impression on people's lives and as i've
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seen people
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you know get their first shot and they
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look back at
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our pharmacist and they are crying and
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in tears i know i've made the right
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decision
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at 59 roz brewer is a wife mother of two
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and now the ceo of the largest company
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ever run by a black woman have you ever
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been told
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that you actually have advanced because
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of your race
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i have had several similar comments to
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that
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as if i'm a token i have had that i've
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had the comments
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uh that you know you're not as smart as
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you think you are
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i've had a lot of those um hoda
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i refer often to a situation where i was
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at a meeting
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just for ceos and i had one gentleman
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ask me constantly
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what did i do for a living almost
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like why are you here right you must
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have asked me 20 questions like
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marketing
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like sales like i was like no
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it was so funny because i happened to be
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the keynote speaker for the private
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luncheon i
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assumed my position in on the stage and
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i just saw his face just
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totally drained i feel as if i'm going
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to teach a couple of lessons
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you know through this and i'm gonna be
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my best that drive was instilled
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at an early age brewer grew up in
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detroit
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the youngest of five kids her parents
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worked the assembly line at general
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motors
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your parents didn't go to college but
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they wanted to make sure that all their
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kids did
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how did they make that clear to you that
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that was the plan
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absolutely it was from day one it was
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not
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there was no other option you know my
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dad worked three jobs
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but for every event that i had in my
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life he was always
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there and i remember one event where
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i thought i was going to get you know
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the gold ribbon
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and i ended up getting an honorable
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mention and i remember feeling guilty
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because i was like
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he left work early one of the three jobs
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and all i got was an honorable mention
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and it broke my heart but he was so
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proud things that happened in these
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buildings
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brewer studied chemistry here at the
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prestigious spelman college
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forging a lifelong connection to the
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institution
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and a mission to pay it forward so it's
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your mom your dad
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and spellman absolutely my mom my dad in
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spelman college
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brewer's father who beamed even at the
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honorable mentions
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wouldn't live to see his daughter earn
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that diploma he died six weeks before
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graduation
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how often do you think about what he
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would be thinking of you
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like in this moment maybe oh my god i um
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clearly know he would be quite excited
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he would be
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um i think about that a lot
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in the face of daunting odds spelman
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women persevere the first
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black woman is a phrase that most often
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precedes her name
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but for brewer that just means she has
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more work to do
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in 2018 a starbucks manager called the
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police
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after two black males sat without
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ordering brewer the company's coo
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sprang into action you dove into that
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one head first because to you
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it was personal it was very personal i
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saw these two young
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men and what really
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struck me was they were the same exact
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age as my son john
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this could have happened to him wow
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what'd your son say
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well he texts me right away because you
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know this hit
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black social media before it hit
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anywhere else and he
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texts me he said mom you have to get
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after this right away we had a very
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constructive meeting
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starbucks did something you don't hear
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very often they
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said they were sorry and within a month
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closed
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8 000 stores for racial bias training
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what might have been a public relations
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disaster
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became brewer's triumph it does seem
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like you were put in these positions and
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situations
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and do you believe that there's some
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divinity here you know
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i do think it is because i'm not on that
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mission you know i'm somebody's mom
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i'm somebody's wife and i'm somebody's
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leader but i'm not that activist
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so i feel like this is divine order the
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world is before you
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and you need not take it or leave it as
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it is
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make it different than when you came in
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that is my guiding compass
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to that end when will she feel her work
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is done
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likely never likely never
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you know i see so many ills that still
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you know need energy and need a voice
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and
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i hope that i can still be that person
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to make change happen i really hope so
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wow i mean weirdly if i work in here i
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kind of want to work at
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walgreens i just loved her whole vibe
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she started off as a scientist
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and i said how do you because how does
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science and business work she said in
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science
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you analyze data and you make the quick
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decisions
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so she learned that decision making and
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the other cool thing she said is
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when she hires people she asks them a
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question she says you're at your kid's
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soccer game and i call you
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she said what do you say and most people
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say i put the phone down and i go run to
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you and she said she goes no no
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she said a happy employee is a
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productive one she said
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you say i'll call you in 30 minutes and
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i'm good with that she told me
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my daughter won regionals in her track
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meet on friday
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on monday i came to work and i had a
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skip in my step
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she said i want happy people working
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here and i was like that is
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awesome hope our bosses are listening
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roz brewer that was great well we've got
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more on that if you want to see more
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our full interview go to today.com all
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day it'll be at 11
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and 8 uh eastern do you think she used
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her science background at walgreens
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during the pandemic in a way that she
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couldn't at sam's club or starbucks well
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she was aware like i think she just had
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more of an awareness than another ceo
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would have had over that place and she
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thought she was done with business and
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she's like
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they called she loved him and she went
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in oh no no he's not done
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he's
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