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CA EDD Pending Update - Why Am I Pending, How to Fix Pending Certifications, 4/10 Pending- - YouTube
Channel: Ginny Silver - Business Coach for Creatives
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Hey, guys, it's Ginny Silver.
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And today I want to talk to those of you in the state of
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California who are receiving unemployment from the Edd who
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are stuck in Pending.
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Many of you are stuck in Pending and are unable to receive
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your unemployment benefits from the Edd.
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Now, you guys depending payments is a huge problem.
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It's a huge problem on a number of different levels.
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Number one, the Edd has not addressed it.
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They have not addressed the majority of the issues that will
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put you into Pending, and they have not addressed the fact
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that they are not communicating with claimants that they
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are not reaching out to you in order to get these things
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fixed and they are not available when you try to get through.
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I've issued lots of content on this, but the reasons are
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always changing, and I want to make sure that I give you
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guys an update for this week for those of you who are stuck
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in Pending.
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Now, I'm going to walk you through a flow chart that I made
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which shows most of the major reasons why claimants are stuck
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in Pending so that, you know, if it is an issue that you
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need to call in, seek for further action on, or if it is
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something that should resolve itself.
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Unfortunately, for the majority of reasons for Pending, you
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in many cases, we'll need to call into customer service and
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get through to the Edd by no means think that this is easy
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because we all know how extremely difficult it is to call
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the Edd at this point in time.
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Unfortunately, with many claimants being stuck in Pending,
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with many claimants needing to file a new claim after their
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benefit, you're has ended.
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And with the growing number of issues that seem to be compounding
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on top of each other with the Edd, the phone lines are a
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mess. So I'm going to also leave for you my tips of how to
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call in the video description as well.
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First, we're going to need to know exactly what type of claim
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you have.
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You will either be PUA, UI, PEUC, or Fed Ed.
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If you don't know what type of claim you have, or if you
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need to confirm, you're going to go to UI online, you're
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going to click on Claims history, and then you're going to
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click on your most recent transaction.
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That's the area where you will be able to see the code for
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the type of claim that you have.
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If you're noted as DUA, that in most cases means that you
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are PUA unless you are someone that is actually in the midst
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of something such as a wildfire or other natural disaster
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that is not pandemic related.
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If you see Dua, then that means that you are PUA.
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You will then also see either UI, Fed Ed, if you're receiving
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a PEUC extension.
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You're going to be noted as one of 3 different ways.
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First, if you're receiving the 13 week extension, you'll
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be noted as PEUC.
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Second, if you are receiving the 11 week extension, you will
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be noted as Tier two.
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And if you're receiving the third PEUC extension for 29 weeks,
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you will be noted as Tier two.
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Augmentation.
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Now that we know the type of claim that you have, we're going
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to go ahead and go through the flow chart and see why you
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may be pending.
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Based on the type of claim for UI, PEUC and Fed, Ed, has your
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benefit year ended?
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Your benefit your ends?
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You're going to look can I online?
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Look at your claim start date and count 12 months after that
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claim start date.
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If you are beyond those 12 months after that start date,
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then you have reached the end of your benefit year.
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If it States on extension still count out 12 months after
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that claim because you will still have your benefit your
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end 12 months after the start date.
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Regardless.
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Now, the Edd States that you must file a claim when you reach
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the end of your benefit year.
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This applies to anyone that has received an extension as
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well. So even if you were recently awarded a new extension,
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the Edd still requires you to file a new claim when you reach
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the end of your benefit year.
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This is a federal level requirement that comes from the Department
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of Labor directives on how the States are to carry out the
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unemployment program.
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If your benefit year has ended.
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Yes.
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Did you file a new claim yet?
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If no, then you are pending because you have certified on
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an expired claim, you must file a new claim.
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Now, if your claim has expired and you are certifying on
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an expired claim, there's a few things that you need to know.
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Number one, you can do this online if you choose to do so,
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or you can try to call into customer service.
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The benefit about doing it through customer service will
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be that they will walk you through the application.
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Or if you do not qualify for a new claim because you did
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not work at all in the prior year due to the pandemic, then
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in most cases there representatives will be able to bypass
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the need to file a new claim.
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Note in your account that you did not work and do not qualify
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and then put in to have you extended.
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Unfortunately, the reps are a bit inconsistent when it comes
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to who helps you over the phone, but in most cases they are
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able to do it that way.
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If you are able to get through to customer service, keep
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in mind that any of your old pending certifications on your
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expired claim will most likely not follow you over to to
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your new claim.
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If you qualify for a new claim, those old pending certifications
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will need to be requested to be added to your new claim through
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either Ask Edd and you can try to backdate your claim there
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or through customer service if your benefit year has ended.
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And Yes, you did file a new claim.
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If you're approved for a new claim, new claims are pending
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for the first up to three weeks while they are in review
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as an additional fraud protection.
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New claims enter into UISD review, which means that your claim
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is sent out to a third party company called Thompson Routers
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who checks your claim for additional fraud protection before
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the EDD will begin paying you out.
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If you were approved for a new claim where you paid for some
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weeks, but not all.
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If the answer is no and you were not paid for any weeks,
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then your claim is still in review and you most likely will
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need to allow up to three weeks before calling in.
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If you call in while your new claim is in this review period
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and it is sent out to a third party, the claim representatives
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who answer the phone Unfortunately will not be able to help
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you in most cases to get you moved from Pending into paid.
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Why?
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Because the claim is still undergoing that additional fraud
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protection through the third party that is reviewing the
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claim where you paid for some weeks, but not all.
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If your answer to this is Yes, do you have claim week ending
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4/10 and onwards?
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If Yes, Edd customer service representatives have been reporting
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to my subscribers who call in.
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That because this is the first week in a new quarter, your
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claim is once again under review for the new quarter.
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Unfortunately, this new quarter review isn't listed anywhere
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in the EDD's information online on Twitter and press releases
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or anywhere it's nowhere to be found.
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But because I have had such a significant number of subscribers,
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tell me this feedback and overwhelming numbers.
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I'm sharing it here with you guys because for those of you
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that are stuck in pending for claim week ending 4/10 in all
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of your weeks since 4/10 are pending, this seems to be the
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problem. And in order to fix this, you must call into customer
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service and they must remove the stop payment alert that
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is holding your claim during this first certification period
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of the new quarter.
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Unfortunately, you will need to call into customer service
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if it is not.
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Have you been asked to complete an ID verification or submit
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other documents?
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If Yes, you will be pending until the Edd receives processes
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and lift the hold.
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Now, in some cases, if you're required to complete something
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such as an ID verification, are submitting other documents.
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In some cases, you being stuck in pending may be due to you
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not fully understanding that you did not complete the entire
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process. For example, with ID Me, there is a very specific
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thing that many subscribers seem to miss in the ID Me process.
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Once ID Me scans your face through a video selfie, it then
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makes it seem almost as if you are done and then very small
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below it, it States.
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Now return to your browser.
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There's a final step that you must go back to your browser
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and complete, which grants the Edd permission to access your
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ID verification and collect some additional details from
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you. Once you've completed the entire process, ID Me sends
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you a confirmation email.
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Make sure that you did, in fact, successfully complete that
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process. If it has been more than two weeks since you have
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sent in your documentation via ID Me or through uploading
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in your UI online portal, then if it were Me, I would call
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into customer service and I would check to make sure that
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there is not any sort of issue.
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Sometimes it can take up to six weeks for a UI online document
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submission to be reviewed, processed, and applied to your
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claim, but often sometimes claimants find that their ID verification
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from ID Me or their other documents were simply floating
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around in Edd and not being applied to their claim.
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If it's been more than two weeks, then that would be the
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point in which I would call into customer service.
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If you were not asked to complete ID verification or submit
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other documents, you most likely have a stop payment alert
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on your claim and EDD's internal computer system.
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You will need to call Customer Service when the Edd underwent
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is bought it with the California state auditor.
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The auditor discovered that the Edd has switched off its
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internal computer system, which triggers a hold on payments
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that it believes are not owed payments or could be fraudulent
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claims. The auditor insisted that they switched this protection
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back on to avoid paying out fraudulent claims.
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Unfortunately, over a year into the pandemic, the Edd has
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still not updated their computer systems to be aware of the
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pandemic because of this.
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Certain reasons that you make because of this, the way that
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you certify or certain things about your claim may trigger
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the EDD's internal computer system to apply a stop payment
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alert. If you are pending you're within your benefit year,
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you're not awaiting any sort of documents to be processed
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with the Edd.
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Then Unfortunately, you most likely have a stop payment alert
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applied to your claim, and you will need to call into customer
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service and clear the hold on your account.
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In some cases, the customer service reps are able to do this
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over the phone, and in other cases, they must then schedule
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a phone interview with you at a later date.
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Next, Let's talk about Pua claims.
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Pua claims are not required to file a new claim when you
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reach the end of your benefit year.
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Because Pua claims do not file a new claim, they do not have
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as many possibilities for why you could be pending.
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If you are Pua, do you have claim week ending 4/10 and onward
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pending? If Yes, then the Edd customer service representatives
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have been reporting to claimants who call in that this is
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the first week, a new quarter and you are subject to a new
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quarter review, which is applied a stop payment alert to
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your claim.
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If you're pending for weeks 4/10 onward, you will need to
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call into customer service in order to have them lift this
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new quarter hold that is applied to your account.
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If no, and you have other weeks that are pending.
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Aside from four and 10 on, have you been asked to complete
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ID verification or submit other documents?
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If Yes, you will be pending until Edd receives processes
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and lift hold.
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If you were not asked to complete ID verification or submit
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other documents, you most likely have a stop payment alert
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on your claim and EDD's internal computer system.
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You will need to call customer service.
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When the Edd underwent it's bought it with the California
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State auditor.
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The auditor discovered that the Edd has switched off its
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internal computer system, which triggers a hold on payments
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that it believes are not owed payments or could be fraudulent
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claims. The auditor insisted that they switched this protection
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back on to avoid paying out fraudulent claims.
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Unfortunately, over a year into the pandemic, the Edd has
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still not updated their computer systems to be aware of the
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pandemic because of this.
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Certain reasons that you make because of this, the way that
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you certify or certain things about your claim may trigger
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the EDD's internal computer system to apply a stop payment
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alert. If you are pending, you're within your benefit year.
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You're not awaiting any sort of documents to be processed
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with the Edd.
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Then Unfortunately, you most likely have a stop payment alert
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applied to your claim and you will need to call into customer
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service and clear the hold on your account now if you're
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stuck in pending.
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Unfortunately, many of the reasons that I listed do need
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to call into customer service in order to get pushed from
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pending to paid.
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I want to reiterate to you guys, calling into customer service
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is not easy.
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I'm not trying to say that it is, and I sympathize with you
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guys that are having extreme difficulty calling in, but in
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many cases you must call in and you must get through in order
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to get paid in order to call into customer service and actually
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get through.
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I want to reiterate a few of my tips that I recommend to
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my subscribers when they are trying to get a hold of customer
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service. Number one is using a different language line.
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If you are able to communicate in one of the languages listed
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here, opt for that line because the hold times and the ability
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to get through to a hold line is oftentimes much faster than
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the main English speaking line.
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Next, many of my subscribers are still reporting success
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with calling 1-8-3-3-2-5-1-1 after the announcer States,
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Select from the following, You're going to type in very quickly
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1-3-4 altogether, right
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when they say Select from the following, This will not work
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the first try, but about 50% of my subscribers are still
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reporting success with using this trick repeatedly to get
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through much faster to a hold line.
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It does not seem to work for everyone all the time, but if
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you view the link over in the video description where I demonstrate
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this trick, then you'll be able to view the comments and
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see if it's still working for the majority of subscribers
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at your point in time.
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Next, I want to reiterate to you guys the importance of contacting
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your Assembly members.
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If you guys have made major problems getting through to customer
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service, you are not able to get through.
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Or if you have larger scale problems and you need additional
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help in getting your issues resolved.
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The Assembly Members offices have been extremely helpful
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in helping their constituents who are Edd claimants.
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If you call in or email in cases, they will be able to help
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you follow up with the Edd on their end and then follow up
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with you.
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Additionally, calling into your Assembly members office helps
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to put pressure on in California state legislature to get
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Edd reform laws passed.
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And finally, I understand that this is not a fit for all,
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but if you decide that you want to try using a paid service
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to get through to a hold line because you have given up on
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calling in, then I'm going to leave Claimyr link down below
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in the video description for you.
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You can view the video where I test out the service, and
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you can read the comments and feedback from other subscribers
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who have tested out this service as well.
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Okay, you guys, I hope that was helpful.
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Please quickly Subscribe and leave me a comment down.
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