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What is the Role of a Restaurant Manager - YouTube
Channel: The Restaurant Boss
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what's the real job of your restaurant
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manager what should they be doing every
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day in your restaurant to help it
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improve make more money and have more
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satisfied customers we're going to
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address that right now hey everybody my
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name is Ryan Groff and I'm an author
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speaker chef and the founder of the
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restaurant boss calm as well as
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restaurant profit and performance comm
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today we're going to talk about a
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subject that I'm just crazy passionate
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about anyone who's seen any of my videos
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or has ever talked to me on the phone or
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been through any of my courses knows
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that I harp on this management thing
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because I think it's totally
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misunderstood misinterpreted and I think
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managers today are actually a little bit
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lazy I don't think they really
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understand and I don't think leaders
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owners of restaurants really understand
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exactly what a manager is and what they
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should be doing in your restaurant so I
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want to cut right to the chase here and
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tell you what a restaurant manager
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really is and what they should be doing
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let's start off by seeing a quick
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definition of how I define management
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the responsibility of controlling or
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administering all or part of a company
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person's event department or project day
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by day tasks by task
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I think it's that day by day task by
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task part that's most important look
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management is sometimes boring
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management is babysitting management
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isn't sexy it's not always fun it's dull
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it's management it's doing the same
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thing over and over again it's making
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sure that you're getting the results
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when I think of management I think back
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to a hundred years ago in a factory when
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parts are rolling down the line and the
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manager is walking by with a checklist
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making sure that each person is exactly
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where they're supposed to be making sure
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that they're doing their job on time you
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know today as restaurant managers they
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like to walk around and greet customers
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and talk with them and and Kipp it's a
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little bit and have fun and that's all
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great but really the restaurant managers
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job is to make sure that things are
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completed day by day task by task that
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means that they have checklists they
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have prep sheets they have
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responsibilities they know when people
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are supposed to come in when they're
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supposed to come out there checking
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measurements and metrics where are we at
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in sales right now how much staff do we
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have
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on the floor what's going on in the
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kitchen what's going on in table 14 how
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come table 13 doesn't have water Steve
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have you done your side work it's time
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for you to go home we're slowing down a
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little bit that's management one of the
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things that I can't stand is when
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managers or when owners say to me that
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you know they're sick and tired of
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babysitting their employees that's what
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a manager is folks I hate to say it
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managers are babysitters I love to use
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this analogy how many times have you
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asked your children did they brush their
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teeth you know before you tuck them in
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at night thousands of times probably
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will there ever be a day that you're you
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tuck your children in and you don't say
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did you brush your teeth tonight it
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doesn't mean you don't love them it
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doesn't mean you're gonna fire them oh
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this kids a bad kid he didn't brush his
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teeth and I've told him 300 times
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I'm firing him no you do it because you
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love your children you're interested in
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their success you're interested in their
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teeth so you ask did you brush your
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teeth did you brush your teeth
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management is no different if you have a
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no cell phone policy if when they come
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into work they're supposed to put their
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cell phones in a locker you can't just
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assume that they did it every time you
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see an employee and they check in for
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the day that should be one of the things
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on a sign-in sheet when they come and
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they check in with their manager the
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manager texts to make sure they're in
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uniform the manager should also say do
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you have your cell phone on it on you or
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have you put it in your locker it's just
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what we do and how many times are they
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going to say oh no I forgot them they
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have to walk back and put it in their
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locker remember the role of the managers
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to ensure the success not to get people
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in trouble not to say like oh well you
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didn't put your phone away so you're in
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trouble today no it's just a reminder
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we're managers after all so I want to
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quickly give you four things that your
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employees need out of your restaurant
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managers the first thing your employees
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need out of a manager is organization
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and structure they need to know what's
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going on and when it's going to happen
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the second thing that your employees
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need out of a good manager is they need
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to know the rules of the game that the
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rules aren't going to change is that
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they're being enforced equally with
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everybody that's where systems checklist
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prep lists really come into play the
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third thing that your employees need for
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your managers is the tools to do their
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job properly
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they need to know that they've got the
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checklist they've got the prep list that
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the equipment's working that your
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managers are there to ensure their
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success and
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that's really the fourth thing is that
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commitment to success I want to end on a
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quick story almost an analogy here about
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comparing a manager to a conductor you
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know when you look at an orchestra and
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the conductor has their little stick and
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they're waving it everybody in the
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orchestra knows the music they've all
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reversed that they know how to play the
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violin they're great at their job so why
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do we have that conductor there the
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conductor is there pointing their little
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stick because the conductor is hearing
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and seeing what the audience is seeing
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just like your manager should be walking
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on the floor you know the conductor
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saying we need more violin drums get
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ready bass we're coming in in a second
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the conductor is a little bit ahead of
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the of the orchestra he's organizing it
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he's letting people know what's going on
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just like your manager should be your
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manager should be walking the floor and
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know what's going on like I said earlier
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how come this table doesn't have water
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what's going on on the food here how
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come table 14 looks angry can we speed
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up table 15 a little bit I've got a long
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wait if your managers are not active on
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the floor doing their checklist doing
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their prep sheets making sure your staff
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has the tools they need to succeed
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making sure that the rules of the game
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are followed and making sure that
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everybody is on the same page and that
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they're committed to their success it's
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time to sit down and have a coaching
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session with your manager maybe you need
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to give them some more tools maybe you
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need to help them develop those
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checklists to make sure that they can do
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their job properly in turn your
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employees can do their job properly in
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turn your restaurant will have the
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success that you want listen if you
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could do me a huge favor I'm not sure
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where you're watching this video if
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you're watching it on my web site at the
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restaurant boss calm or if you're over
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at YouTube or somewhere else but if
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you're on my website there's a little
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blue button below the video that says
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like if you wouldn't mind smashing that
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like button and letting the whole world
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know how awesome this video is and how
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helpful it was for you that's how I can
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continue to produce these videos for you
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at no charge also if you're on youtube
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or on my website there'll be a comment
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box below if you could go ahead and ask
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a question submit a comment just say
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hello to me anything you put in there I
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promise to respond to you and answer any
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of your questions I hope you have an
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absolutely wonderful day my name is Ryan
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Griffin and again I'm with a restaurant
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boss calm as well as restaurant profit
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and performance bye bye
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you
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