Square is the Worst! - YouTube

this video literally could save you tens of thousands of dollars

and hundreds of hours worth of headaches frustration

pain and agony i'm talking about squareup.com

square app the cash app square these guys they're the biggest dicks in

the merchant processing industry and you're going to want to

stay tuned and find out why if you're into business and you're into

building wealth hit the subscribe button so you can get

the latest videos on building your business building your

wealth and just scaling your life in general so join me

as i as i walk you through my experience and my opinion

of squareup.com square app the cash app square

all new at 10 a small business owner says he may have to shut down because

his credit card processing company is holding

thousands of his dollars customers newberry has used it

a lot i'd say at least a hundred thousand in two years

maybe more what's the deal with screwout.com

i'm not sure all i can tell you is that they have literally

thousands of complaints in a very short amount of time

anyway it's time to think like a marketer who thinks

like a consumer and in this particular case

if you're a marketer or a business owner who processes

uh merchant claims then you're also a consumer

and in today's world of plastic it's very difficult to grow and scale a

business without having access to a way to

process those plastic cards and square along with other processors out there

like paypal and stripe don't charge you a monthly

fee plus a gateway fee plus a transactional fee plus a

percentage and this and that and this and you know it goes on and on

like the old processors used to now i can tell you from experience i use

squareup.com for approximately two years never even

had a chargeback never even had a complaint and and once

once my account reached almost a hundred thousand dollars a month

they shut it down without any explanation

hey but i'm not the only one check out what these people had to say about

square app he's had no complaints then last month

he tried to buy parts and his card was declined he checked his

account it said pending pending pending pending

pending i quit adding it up after seven thousand i'm like well no wonder i don't

have any money square has my money square told newberry

they were holding his money because of a chargeback and his large volume of

transactions i felt defrauded they took over 2 500

bucks they won't release it they won't give me the money

i've tried to call them contact them well the owners of a toronto coffee

stand who turned to a new technology to help with their business

says that decision has cost them thousands of dollars now that technology

is called square the square just seems so easy

and it's not after running 25-hundred dollars in legal fees for a criminal

suspect square squawked they've taken my money

and they're holding it for 90 days for what reason

in an email square called the charges high risk activity

they closed the account and are holding the money for 90 days

phone support was only available for customers with current accounts

she said she didn't get her 20 thousand dollars back

until she wrote a letter to the company's ceo anyway i find that

extremely troubling and again a lot of these a lot of stuff i'm going to talk

about in this video is from my own experience but before i get started

with my opinion and why you should not use squareup.com or squareapp

i want to show you the bbb page on square up or square app

and it'll blow you away all right so here we are this is uh

the bbb better business bureau on square inc it's a credit card merchant

service provider and i want to clarify something

i had said earlier square paypal stripe they do

charge a transactional fee they do charge

what you call it a percentage but that's new school old school when i was using a

merchant processor they would charge you not only

the transactional fee the percentage fee there's a gateway fee

there was a pci fee there was a a monthly fee so

it got to the point where it was literally hundreds and hundreds of

dollars and i don't mind paying hundreds and

hundreds of dollars in transactional fees because it's convenience for me and

my consumer but i like the fact that these other

new processors like paypal and stripe allow you to do it without

having a monthly uh hook on there uh

and without just gouging you right nickel and diming you to death so that's

good news anyway back to this uh so here's what's going on square inc

credit card merchant processor right now

it's current alerts for this business this is a

it has a pattern of complaints and it's got the lowest possible rating

one star and the only reason it has one star is because they don't do zero stars

if they did i would imagine it would have zero stars

uh this business this won't surprise you

this business is not a bbb accredited company wow it's

been in business 11 years which i find that to be amazing

um and here's the thing that's really shocking 404

679 complaints closed just in the last three years

and a good chunk of that looks like 2 900 complaints closed just

in the last 12 months so these guys are bad news for

small business operators if you haven't gotten that uh

that uh that idea yet that if you're using

square for your business you are gambling with

your money because at any minute now they could decide

that you're a high risk individual or business and

boom turn you off like they've done thousands of other

customers i have been using paypal for approximately 12 years 15 years

never had a problem with them and so just because i am a uh

would call it i like to have backups i'm a big believer in having a backup to

your backup to your backup to your backup

so the reason i started using square is because i wanted to be just

again just in case something happened with paypal uh

i had square and i want to urge you to do the same thing so if you are using

uh square and you're gonna continue to use square

then you need to have a backup so go get a paypal account

very easy to work with very good folks they actually get on the phone with you

without having to jump through hoops this is one of my other big complaints

about square you can't even call them without jumping through hoops so if you

want to get on the phone with a square app

representative they have to send you a code

and then you call them and then you got to put in the code

and then you get on the phone with somebody who 99 of time can't even help

you they have to refer you to a department

who can't get on the phone with you but will email you within 24 to 48 hours

so if you want if you want a high level of customer

service square up or square app is not for you if you

want to protect yourself then you want to have another merchant account

i would definitely advise you to get paypal

maybe even stripe or both it doesn't hurt you any

because there's not a monthly fee associated with these merchant

processors it doesn't cost you any money but if for whatever reason one of these

merchant processors go down because they're all online

and they could be hacked or you know god forbid a company goes out of business or

something happens you have a backup that's all i'm saying

so my first uh advice is get away from

square because it's gonna come bites in the

butt second if you're gonna stay with square then

get yourself a backup all right so i don't know exactly

what went wrong with my relationship with square they

uh just like they did with the attorney they sent me a

a boiler what would call it a template or boiler

template saying hey your account's been closed we consider you high risk have a

nice day there is no dispute there's no disputing this final decision

has been made boom so it's a terrible way to do business

and all i can say is that the the challenge

i see with square is that they not only do they want to control your

money to extent they also want to help you book your

appointments and you can see the problem with this if

they're controlling your appointments and controlling your money then

once they turn one thing off they're going to turn the other thing off

and you're going to be in a serious world of hurt the other thing that they

started doing a few years ago is website so you can actually put

together a one-page or multi-page website using the

square web page builder and i'm so grateful i

didn't do that so could you imagine if they control

your website your money and your appointments and they decide

that for whatever reason you're high risk and they don't like you and so all

said bam they turn you off so

you want to just again my opinion get away from square as quickly as

possible what i find interesting about square is

that the ceo of square is also the ceo of twitter

jack dorsey and jack dorsey seems to be okay operating square

the way it's doing it uh abusing small operators like myself and other people

uh he he's uh didn't respond to our i would

call it our our request for an interview square i

think started out to be a good merchant

processor and i kind of get where they're coming

from look when you are processing merchant accounts

when you're processing credit cards over the uh the internet

there is a possibility for fraud but there's measures for that i mean

it's not like you can operate you can open up a square account

and just start press processing credit cards willy nilly

they they want your id they want a background check they need business

information banking information they go through all the steps to make

sure that you're a real person in a real business

and then they start letting you operate and

a lot of merchants use square so i don't understand

how they can turn some people off for no reason

it would be nice if they gave me a warning the way they connect business

is so poor and so abhorrent to normal operating um standards that it blows my

mind that they are still around they're a publicly traded company

so maybe you want to buy some other stock

i will not be supporting square in any other endeavors so square in my

opinion is horrible get away from them if you're

going to continue to use square make sure you have a backup

account use paypal stripe or both and if you have questions about square

or any other software program anything that you're using in business

let me know and i'll be glad to do a review on it

but if you have a particular comment about this review please leave it in the

comment section below and as always my friends thank you for

stopping by i appreciate it and remember you

were created to succeed