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Has Turkish Airlines Changed? Safety First or Cost Cutting? - YouTube
Channel: Sam Chui
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- Today, we're going to fly on
Turkish Airlines to Istanbul.
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The flights are quite full.
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There's almost 300 passengers.
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- What would you like to drink?
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- The welcome drinks they used to have.
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- I'm sorry. Just after the pandemic--
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- We did a big turn over
to downtown in Dubai.
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(upbeat music)
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They give you a boxed
meal to reduce contact.
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They don't serve you course by course.
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I love the chef.
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Where is the chef?
- Yay!
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- They were after me, I
didn't make a mess inside.
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This is not enough for a big guy like me.
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There's a blanket but there's no pillow.
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Do you see lots of passengers,
they don't wear masks,
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they lower their masks.
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(upbeat music)
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(rumbling)
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Thank you.
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Good morning.
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I'm showing my PCR test
results at the check-in.
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Today, we're going to fly on
Turkish Airlines to Istanbul.
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It's been more than one and a half years,
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since my last flight in Turkish Airline.
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Can't wait to check out
what they have right now.
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(upbeat music)
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It's 7:30 at Dubai
Airport, it's pretty busy.
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You know, even though there are
lots of travel restrictions,
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and I am travelling
today to Turkey for work.
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(upbeat music)
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That was a really long walk.
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It's almost like one end to
the other end of Dubai airport.
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And now we're going to get on board,
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the B777-300/ER, Turkish Airlines.
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(bright music)
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Good morning.
- Good morning.
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Welcome on board.
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Hygiene kits for you.
- Hygiene kits?
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- Yes, sir.
- Oh, okay. Thank you.
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- [Flight Attendant] Welcome.
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- Hello. Welcome aboard.
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- Morning. Welcome aboard.
- Good morning.
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It's been a while since I
came onboard Turkish Airlines.
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The 232 on the 777, wide space seat.
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(upbeat music)
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- Hello, good morning.
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(speaking in foreign language)
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I'm Captain Leven Lapitulaf.
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I'm here with my colleague.
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Kristoff Zarayka.
- Hi.
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- And then, Captain Muratz.
- Hi.
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- We are operating today,
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flight 763 from Dubai to Istanbul.
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Today's flight time is four
hours and twenty minutes.
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Weather conditions here are very good.
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We will depart from runway one to right
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and make a right turn
like the, the Arabian sea.
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And then, past the Arabian Gulf,
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and enter into Turkey via Iraq.
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Flight level today will be 36,000 feet,
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flight level is 360
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and the speed will be Mach .83.
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We can start the (indistinct) facing east.
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(plane engine roars)
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- Wow, I was surprised.
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The flight are quite full,
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there's almost three hundred passengers,
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all nationality going to transit Istanbul.
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They just restarted this
flight since December.
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(upbeat music)
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- Take off (indistinct)
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(clicking)
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Stabilised.
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- Checked. (indistinct)
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(plane engine noise)
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- D1.
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(indistinct)
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(upbeat music)
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We had a pretty clear morning.
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We just took off.
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And then, we did a big turn
over to downtown in Dubai
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and then, we flew over the World Islands.
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So, it was a nice sightseeing
routes out of Dubai.
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Oh, this is what I'm doing.
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Taking picture of all
the products to share
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with you, the information.
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Very typical stuff, hand sanitizer wipes.
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And of course mask, I noticed
all the flight attendants.
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They don't wear PPE, not
even gloves, just a mask.
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So, it's quite different
to the one in the golf
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and in Asia, where they have full PPE,
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the visor, gloves.
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- Sir, welcome right here.
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What would you like to
drink with your meal?
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- [Man] Do you guys still have those,
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you know, the welcome drinks
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they used to have all those
very colourful cocktail.
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Yeah. I always liked them.
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- I'm sorry, just because after pandemic,
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I can serve you some orange juice,
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apple juice, or peach juice, if you want.
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- [Man] Just orange juice, please.
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- Sure.
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(upbeat music)
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Enjoy.
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- So, as you can see the boxed
meal here, this is one area
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in the service area.
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During the cold, the airline has changed
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they give you a boxed
meal to reduce contact
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and leave it on your table.
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And then, they don't serve you.
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Course by course,
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which Turkish Airlines is
actually really famous for,
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all four cuisine.
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Airlines these days are
losing billions of dollars.
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So, they're looking at a lots
of area for cost cutting.
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The bit of good news I heard is,
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for flight over eight hours,
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they're actually bringing
back the hot meals,
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but eventually, I hope they
can even bring back hot meals
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on shorter sector like this one.
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I love the chef.
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Where is the chef?
- Yeah.
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- The chef is missing.
- I knew you were a chef.
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And I used to be a chef, one time.
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I was cooking here.
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Learning how to do the eggs.
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- [Flight Attendant] But,
just because after pandemic,
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during pandemic,
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there is no customer for
the chefs on the flight.
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- No chef right now.
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- Yeah, for right now,
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but we're hopeful they are coming back.
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- Right, right, right.
(laughing)
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- Hi, sir.
- Hi.
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- I need to clean the toilet, sir.
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- Oh, you're cleaning toilet.
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- Yeah.
- You know after me,
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I didn't make a mess inside.
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- After every person here,
in business class, I do it.
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- Oh, after everyone.
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- Yeah.
- In business class,
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you do this.
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(carefully wiping)
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(upbeat music)
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- I was impressed, but,
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how often do you do economy class toilet?
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You can't do every passenger.
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There'll be 300 of them using them.
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- After every five passenger.
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- [Man] After every five passenger.
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- Or every 30 minutes.
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- [Man] Or every 30 minutes.
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- Yeah.
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(upbeat music)
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- [Man] Other than eating or drinking.
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Do you see a lot of passengers?
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They don't wear a mask.
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They lowered their mask,
to sleep and all that
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- Actually you're right,
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because sometimes we
can see some passengers
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wearing not mask, but, every 15 minutes,
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we are walking around in the cabin
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for checking the masks with
covering both nose and mouth.
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- [Man] What if the passenger
refused to wear a mask?
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- He must.
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It's not possible they not-- He must.
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Some, we are still keeping the
distance from the passengers
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while contact.
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But, we are keeping the
smile behind our masks.
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- [Man] Me too.
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I have a smile.
(laughing)
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That's called "smice."
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So, you can see our eyes now.
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Do you still do your makeup?
- Every time.
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- Do you still wear lipstick inside?
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- Yeah, we're wearing that.
- Okay.
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You know, the mask for me.
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I like it is, when I lower
it, I cover up my double chin.
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- Sir, wear your mask.
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- Oh, yeah. Wear my mask.
(laughing)
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(upbeat music)
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We're just going to go down
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to check out economy class
and you can see actually here
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the seats are three, three, three.
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It will be wider than a
usual three, four, three,
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on the 777 economy.
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Hey, good morning, how are you?
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Just want to check.
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What kind of food you
serve in the economy?
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Because I know it's a boxed
meal in business class.
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Can I see the food?
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- Yeah, okay.
- Okay.
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- So, water is here
- Oh, it's a bag.
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- Yeah, it's a bag.
- Oh, wow.
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So, you just give the
bag to the passenger.
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- Yeah.
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- What do they have inside?
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- We have this, it's a turkey sandwich.
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- A turkey sandwich.
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- (indistinct) Cake.
- You have a cake.
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- We have juice.
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- Okay.
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Juice.
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- Then, we have bottle. Yeah.
- Water.
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- While looking at this clearly,
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this is not enough
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for a big guy like me.
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- [Flight Attendant] Of
course, we can bring you,
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a second meal or you
can bring your own food.
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Doesn't matter. Yeah.
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(plane engine roaring)
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- I'm just going to take a little nap
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but, there was no pillow as well.
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There's a blanket but there is no pillow.
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For this business class,
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as you know, two, three,
two, is a little bit narrow.
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The disadvantage is you have
to hop across your neighbour
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to get out, right.
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Especially, if you're stuck
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in the middle seat, in the middle.
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However, every seat has pros and cons.
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The advantage this seat has,
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many didn't realise is on your leg.
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Your leg, there's nothing
on top of your leg.
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There's no table, no console.
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So, you can freely turn
around on your way to sleep.
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So, you know, if nobody's
sitting next to you,
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like my flight is coming really good.
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(upbeat music)
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(plane noise)
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(indistinct)
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- [Man on speaker] 100.
50. 40. 30. 20. 10.
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(upbeat music)
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- [Man] So, there you go.
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We just landed at Istanbul, had a big taxi
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around the huge airport I'm
coming here, actually for work.
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I'll be presenting a cargo conference
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in a few days at Istanbul.
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The flight is really very, very quiet.
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It's very ordinary, but
I'm glad to check out
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what Turkish airlines offer so far.
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- They'll come Istanbul.
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I hope that you enjoyed this
flight with Turkish Airlines.
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We managed to land well ahead
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of the scheduled time of arrival.
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That's because during these COVID times,
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the airspace is not very busy,
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and we got a lot of direct
routing, making us land
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to around 35 minutes ahead
of the scheduled time
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of arrival that saved us a lot of fuel.
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On top of that, we used
to (mumbles) 25 today,
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for the approach that
saved us again, some fuel
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and we text it in with one engine only.
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That means overall, we had the fuel saving
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of around one and a half pounds
because in Turkish Airlines,
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we are very committed to
environment protection
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and to reduce the carbon footprint.
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And so by doing so, we
like to contribute also
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for the environmental protection.
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They often do enjoy the sites
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and I hope to see you in
another Turkish Airlines.
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Thank you.
(speaking in foreign language)
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- So, I was presenting cargo talks
[798]
by Turkish cargo as a percenter
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and I met the Turkish Airline
Chairman, Mr. Iiker Ayci,
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Mr. Ayci actually demonstrated
about the current wind change
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in aviation, how you can
quickly adopt yourself
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and what Turkish airlines has done?
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And he also answered a response
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about the cost cutting and
take a look at this interview.
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It was very interesting.
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- What you do is
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in order to save yourself
because the ocean will take you.
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So, what you do is just to go
with the safer store, right?
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Safer, right?
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Three seconds ago,
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this one is the safer
one, three seconds later,
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will not be the safest run.
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- You will change.
- Well, now,
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you have to change.
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You have to look at it.
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And you got to (mumbles) how to change.
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And out the back.
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You understand?
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The decision-makers
right now in the world,
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what they have to do is, is like
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just watch the weight and feel
it and watch the tight ways.
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And always try to change.
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And you have to be smart and quick.
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That's why otherwise you could think
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that the old times it goes
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like this and you'll make your plan.
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This is the safest one.
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No, you can't be successful like this.
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You need to be very quick, very fast.
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(upbeat music)
[876]
- [Man] Have you received
any government bail out
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during the crisis?
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- [Iiker] You know, we
didn't take any bailouts
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during that processes.
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Only, we got also short-term support
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for the labour intensive jobs.
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We didn't get any bailout plan.
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We didn't get any capitalization.
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We didn't get any capitalization
by the government.
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And what we did is we made
our plan, our turnaround plan,
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our cost cutting plan.
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We are publicly listed company
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and very transparent to our shareholders,
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very transparent to our
crew, our staff as well.
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And we put the numbers
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to them and said that, "Hey
guys, this is a situation."
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We don't want any lay offs in the company.
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We don't want to do the same thing
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like other companies did
in the world right now.
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We don't want any to lay offs
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because you are the most
valuable asset of this company.
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We brought this brand, that level
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in the world right now together.
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We got together and
made a mutual agreement
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and in this mutual agreement,
we just put it there.
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As long as the crisis
is ongoing, no layoffs.
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And we'll keep everyone in the company.
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We will stand no one behind us.
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So all the staff will be
together, but we made some trims
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but a sliding scale
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and our staff accepted
it and they supported it.
[952]
- [Man] What about the food?
[953]
When are you bringing back hot meals?
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Is there any plan for that?
[957]
- [Iiker] Starting from April
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and things will be different
in the international flights.
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Again, the hot meal
will come back very soon
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and also in the only short-haul flights,
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we will be a little bit
more cautious again.
[972]
But if you have seen
that the normalisation
[975]
and the vaccination is
increasing and health care.
[978]
Our healthcare consultants
confirmed that you can continue
[982]
and get back to also a
larger selection of catering.
[987]
Again, we'll do it for sure.
[989]
- [Man] You convert a lot
of freighter, freighters.
[992]
So, can you talk about a little bit
[994]
- [Iiker] Yeah, I don't like
- [Man] about the toggle side
[995]
- [Iiker] about the sleeping beauties.
[996]
Especially, when they are very
expensive, very immediately,
[1000]
we switch them and then,
we change our mentality
[1003]
and mindset and try to adapt
ourselves to the new situation.
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Hey guys, we have to think
faster than the virus
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and we have to adapt ourselves
[1012]
to this new market conditions faster
[1015]
than the virus,
[1016]
and then, behave use, at this 50 aircraft,
[1020]
I'm on the passenger fleet.
[1021]
We put them to the cargo
[1023]
and the cargo capacity then increased.
[1025]
And we did a great job into 2020.
[1028]
- I hope you enjoy listening
to this business insight
[1031]
and I hope you enjoy the video.
[1033]
(outro plays)
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