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Airbnb Property Management Tutorial | Cohosting, Cleaners, and Admin Accounts - YouTube
Channel: Sean Rakidzich
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welcome back for another Airbnb property
management tutorial today we're talking
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about the co-host functionality how to
use it who to let be a co-host and when
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not to use it so that way you can keep
growing your Airbnb business let's get
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to it alright welcome back Airbnb family
so for those of you new to this channel
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we talked about everything Airbnb
how to set up a property how to grow
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your business-- -- how to
find the right properties how to get
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started negotiating deals with landlords
everything so in this video I'm talking
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to you about some property management
features that we use and obviously we do
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well we have a little over 30 properties
right now on the airbnb platform and we
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use the co-host features to help manage
the roles within our organization in
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order to make sure that these properties
are run well but there are some people
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in our organization that still need some
information but not enough to justify
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being a co-host and that's why we're
gonna talk to you about another layer of
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management here so I'm going to do a
screencast so that way you can
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understand where we're coming from
you're gonna love it so let me open up
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this screencast for you so the
screencast is going to be of a secondary
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co host account so what does the
secondary co host have access to well if
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you notice we're looking at a calendar
for one of our properties they can go in
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here they can see how much the person's
staying or getting paid they can see
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what the nightly rates are they can
change the nightly rates that can change
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availability they can change details
about your listings the description
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photos everything like that they can
adjust your nightly price and extra fees
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including your cleaning fees they can do
pretty much everything except handle
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resolutions and they are not the person
that guests see when they're searching
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for properties this is the main
difference between a secondary co-host
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and a primary co-host is when you're
searching for a property the primary
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co-host or the admin is the one that you
see right so the secondary co-host is a
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good support login it's a great way to
create a sandbox for a section of your
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properties so what I did is I created a
Dallas
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section of property secondary co-host
here so that way when we're bringing on
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a jr. property manager that person will
use this platform so we already have a
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property manager in Houston that is our
primary co-host whenever a guest search
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for a property they see Katherine they
think they're talking to Katherine they
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expect to talk to Katherine and this
allows you to get outside of your
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business and to work on your business
you should still have an airbnb
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account you should still be the
admin on all of your properties every
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time you set up a new property it should
still be through the admin account money
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should never leave your admin account to
any other co host account primary
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secondary nothing prop because the
reason why is if you move money into
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another co-hosts account
anybody who has the login information
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for that co host account could add their
bank information and then withdraw that
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money so to save you from theft or
embezzlement
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don't let anybody have access to your
admin account and never let any money
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leave it that's all on you so from there
you have your primary cost account which
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is the key to really automating the
management of your properties but again
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let me remind you that even primary
co-hosts cannot finalize resolutions so
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if you want to completely automate
unfortunately you're gonna lose every
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single resolution somebody requests
because you're not going to respond to
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them so you still have to be available
on the admin side to handle these
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requests because if somebody makes a
resolution with a request for money and
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you don't do anything about it on you
don't approve or deny it
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and you don't defend yourself Airbnb
will pretty much rule on the travelers
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favor every single time just so you know
that now the secondary co-host is
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something that we use below the primary
you can create local sandboxes is my
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recommendation so they only have a suite
of your Dallas properties your Houston
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your Fort Worth -- -- or
Chicago or whatever and that's what they
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have here now a lot of people use the
secondary co-host account to manage
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their cleaning teams but this is
dangerous and let me tell you why see
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your cleaners don't understand all the
nuances of running your business so
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you're giving them too much information
here which can cause internal issues and
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resentment
down the road like for example let's say
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you have a property where your cleaning
fee is like a hundred and fifty dollars
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now the reason why it's that high is
because you're inflating a single night
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booking with it a lot of hosts do this
where your nightly right might be 150
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dollars and then your cleaning fee is
150 dollars so if somebody wants to stay
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for one night that's 300 they wanna stay
for two nights it's 450 you know three
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nights at six hundred you get the point
and it starts to taper off it makes it
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cheaper the longer they booked for your
cost of cleaning might only be forty to
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fifty dollars including the hourly for
your cleaners in your cost of supplies
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your cleaners know this so if they see
that one hundred and fifty dollar
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cleaning fee they're not going to be
happy and they won't understand why and
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this might create an issue for you you
don't want to give them that information
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and your cleaners should not be
adjusting availability they shouldn't be
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saying well this place is unavailable
they should be able to change the
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nightly rate your cleaners could
coordinate with their friends and lower
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the nightly rate and the friends would
book for super cheap right now you're
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screwed you want to create these sand
boxes to prevent people from doing
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anything that you're not wanting
somebody to do it make sense so how do
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we do this well we give our cleaners
access to Google Calendar so we take our
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admin account which is essentially the
core of your business you put all of
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your listings in your admin account and
then from there you export your iCal to
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Google calendars you're gonna create a
gmail account for every city you're in
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so you have like a Houston @gmail.com account
you export the iCal
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for all of your Houston properties into
your Houston calendar and this is where
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you'll see something like this where
your cleaners now can see who's coming
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and who's leaving they can even get
details if the guest hasn't checked out
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yet there's a phone number that can
contact that guest
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you probably want an American phone
number right there you go so they can
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contact that guest and say you need to
you know you need to check out it's past
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11:00 a.m. or whatever they get this
information but they don't get to see
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the exact prices you're collecting the
cleaning fees different stuff like that
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the stuff that would be oversharing now
there is a great way to do this you
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could have your cleaners log into this
gmail account and use this Google
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Calendar this way but what if you
have to let somebody go right you'd have
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to change the password for your Google
Calendar every single time you let
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somebody go
well Google calendars has this feature
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where if you're the owner of this
calendar you can set it up so that way
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people who what is the word you can set
it up so that way people can view the
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calendar if you include them with share
with specific people feature so there's
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a way that it's public where anyone can
view it which is what you don't want to
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do but then there's a section where you
can put people's email addresses in and
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they have permission while you've
allowed them if you ever terminate
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somebody you remove their email address
from the permissions and now they won't
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be able to see it anymore because if you
ever let it clean or go you don't want
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them to know when all of your future
guests are coming in and out because
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that becomes like a theft risk or a
vandalism risk people don't like getting
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fired right so you kind of need to take
away all their power
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the moment that you terminate them you
really want to cut your risks there so I
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recommend Google calendars sandbox by
the city by creating a unique gmail
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account and that's how we do that so
then like we just discussed above that
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you've got your supportive roles for
each city you have your primary manager
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which will be the primary coast and then
you have your admin account which runs
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all of the money right it is the it is
the citadel that is impenetrable only
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you have the password so I hope that
this helps you better understand the
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nature of how to use these functions and
features if you don't know how to add
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somebody as a co-host it's actually not
too hard you go to your listings and
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then when you go to edit your listing so
there's gonna be to the right you're
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gonna see co-hosts and you're just gonna
invite them by email they have six or
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seven days to accept your invite and
then from there you can promote them to
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primary co-hosts after they've accepted
your invite if you want to make them
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primary now remember when you do invite
somebody it's gonna ask how much to pay
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them you can pay them 0% or well 0% and
no cleaning fees and the only exception
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of the rule is if you're paying an
external company to manage your
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properties for you and it's part of the
contract that they're gonna get a cut
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right now we do have a video on that if
you guys are looking to be co-hosts and
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make money as co-hosts we do have
another video and I'll put it at the end
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of this one so that way you can watch it
so thank you for watching everything be
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automated if you have any questions
co-hosting of course leave them in the
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comments and I will see you on the other
side
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