How SUGAR Destroyed Its Competitors 馃敟 | SUGAR Genius Marketing Strategy | Business Case Study - YouTube

Channel: Aditya Saini

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After working hard and clearing ITM,
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At the age of 23 after rejecting a package of 1 Cr, will you do the job for only 10,000 Rs?
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Well, similar is the story of Vineeta Singh.
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A girl from a small district of Gujarat took so many huge steps which you and I can't think of.
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No one had ever thought that a business started on Shopify with only 2 products is beating brands like Maybelline and Lakme and is now a 3000 Crs company.
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Sugar Cosmetics with its 3000+ stores is creating a splash in Indian Cosmetics Market.
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The question is what Vineeta and her team did that a company that started only 5 years ago is defeating big brands today?
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And most importantly what are those powerful business lessons we can learn and implement in our business?
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This video is brought to you by KukuFM about which we will talk later in this video.
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The story starts in 2012 when an investment banking fund offers 1 Cr package to IIM- Ahmedabad graduated Vineeta Singh.
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If you or me were at her place at the age of 23 then we would have happily taken that package.
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But Vineeta Singh didn't do it.
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Many less people know but starting Sugar Cosmetics was never the first preference of shark - Vineet Singh.
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Her first preference was to start a Lingerie Brand.
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With the motive to start a lingerie brand in India through E-Commerce,
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Vineeta Singh pitches her idea to investors.
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But sadly, wherever she went she got the same answer -
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Why should we give funding to you, why not to someone experienced?
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Why will people buy from you?
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And this thing mentally shook Vineeta Singh.
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And then she decided that Whatever happens, now the startup would be bootstrapped.
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'I don't want any investor's money.'
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With empty pockets and no experience, but with perseverance Vineeta Singh starts a small service company.
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This company provided service to other companies to check the background of their employees.
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They used to checked the background and get money for it.
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At one time she was getting 1 Cr, now she used to get only 10,000 Rs per month.
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The business was growing but there was one problem.
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The problem was Scalability.
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Many less service businesses are scalable at a large scale.
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And most importantly, Vineeta Singh was working but had no interest in this work.
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This was not her passion
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And from here starts Sugar Cosmetics.
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Had anyone thought that a company that hardly had 30 lacs in its bank account will shake the foundation of big brands?
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The question is what sugar cosmetics did that within 5 years this company's evaluation is 3000 Crs.?
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When Vineeta Singh was thinking of leaving her service business
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At that time she identified a big gap in Indian Cosmetics Market.
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The gap was missing Mid Range Segment.
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In 2015, you would get Maybelline and Lakme at 300 or below.
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And in the range of 1000 Rs and more, you would get MAC and Estee.
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But the segment between 300 and 1000 didn't exist in Indian Cosmetics Market.
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No brand thought to launch products in this range.
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Maybelline, MAC, Lakme , Revlon- all these brands whenever launched products, the products were amazing
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But b'coz these brands are international, so their products were launched on Global Skin Standards.
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But when Vineeta Singh talked to consumers, she got one insight from many customers.
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The insight was that these international products didn't suit their skin.
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B'coz Indian skin type is absolutely different.
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And pollution is also more in India compared to other western countries.
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So the makeup which girls applied used to get removed in just half day.
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So no durability and the product also didn't suit their skin type.
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B'coz all products were made on basis of Global Skin Standards.
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And then Sugar Cosmetics launched their Matte Range products.
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These products used to suit Indian skin, were durable and less expensive.
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The range was such that girls could use it anywhere.
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And this thing skyrocketed Sugar Cosmetics sales.
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In cosmetics, Innovation is limited.
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How much can you change lipstick?
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And Vineeta Singh also knew this.
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But today if you will see then Nykaa and Sugar Cosmetics are the only two creative brands in Indian Cosmetic market.
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Do you know that in the initial year Sugar Cosmetics only sold 100 lipsticks?
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You would be thinking that this brand only sold 100 lipsticks in the initial year,
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Then what's so special about it that it grew with such high speed?
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So the answer is hidden in book - The Psychology of Selling.
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If you will read this book carefully then you would know many things about buying psychology that were never taught in school and college.
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I know none of you will read this book b'coz who has so much time?
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But you can learn about sales psychology by listening to its audio summary on KukuFM.
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The audiobook summary of this book on KukuFM has only 6 chapters.
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So in just 15 mins you will learn the things which schools and colleges never taught you.
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If you are still thinking then let me tell you,
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To support your learning, KukuFM brought a Holi sale for you.
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HOLI50 coupon code - Using this code you will get KukuFM's 399 Rs yearly subscription in just 199 Rs only.
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But only valid till 20th March.
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So why are you waiting?
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Learning is the first step towards earning.
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The Link and coupon code, both are present in the description.
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The offer is limited and the choice is yours.
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Selling Psychology.
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Whenever someone buys a product then these 2 things are more important than other things.
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The 2 things are Gender and Association.
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Now understand this little carefully.
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There is a lot of difference between a boy's and girl's buying psychology.
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For example, if a boy goes outside with his friends for dinner
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Then there are high chances that he will go to a place where they get lots of food in less price.
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And the food should be eatable.
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That's Enough 馃ゴ
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On the other side if a girl goes outside for dinner with her friends,
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In the majority of cases, they will prefer to eat where the environment and ambiance are good irrespective of the taste of food.
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The look and feel should be good.
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They should feel safe there.
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Interestingly, No one is wrong.
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The thing is that our gender highly impacts our buying behavior.
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And not only this, be it a boy or a girl, there is one thing on which buying behavior of both depend.
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The thing is Self Esteem.
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Everyone wants to feel good about themselves.
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Everyone wants to become socially dominant.
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In the case of boys, they feel socially dominant by earning money and having power.
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In the case of girls, they feel dominant by looking beautiful.
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I know you would be thinking that a girl can feel good by buying a 300 Rs product,
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Then why do they buy Sugar Cosmetics products?
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That's why I say - 'You should audiobooks on KukuFM, 50% off is a once in a blue moon type offer.
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Now see go to the girl with a beautiful box, and tell her that
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"Ma'am, the thing in this box is not pricy as your usual makeup but it will give you a look like your usual makeup."
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I guarantee you the girl will have a smile on her face.
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After listening to this, 90% of girls will have a smile on their face.
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And sales come when there is a smile on the face.
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Sugar cosmetics placed their products in mid-range price product range.
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But packaged it so beautifully that it looked better than premium products.
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So when a lady looked at sugar cosmetic products from far also, she used to get attracted to it.
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And when you get a product with beautiful packaging which is also durable and suit your skin type,
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Then do you think that girls will not brag about it to others?
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And this happened with Sugar Cosmetics.
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When Lakme and other brands were spending money on celebrity endorsements.
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On the other side, Sugar made their customers their influencers and marketed their product on social media.
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And the girls who used Sugar Cosmetic's products used to tell about Sugar products automatically.
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And so Sugar Cosmetics got free publicity.
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Today Sugar with their Hybrid Model i.e. Online Stores + Offline stores is beating many big brands.
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And b'coz of this, today their company's evaluation is more than 3000 Crs.
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By identifying market gaps and understanding consumer insights anyone can build a business from scratch.
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The Creator's Code, if you had listened to this audiobook then it would be easy for you to understand business and consumers.
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Link is in the description of KukuFM.
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In just 199 Rs, where can you so much knowledge.
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And most importantly, what are those powerful business lessons we can learn and implement in our business?
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1) People buy Feelings and not the Products.
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No one wants to buy a product.
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This is our misconception that we buy products.
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But the reality is that we don't purchase products but the feeling associated with it.
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No girl buys Sugar Cosmetic's Lipstick, Liner or Blush.
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But they buy Confidence, Happiness and Social Dominance feeling.
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Associate feelings with the products which you want to sell.
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And then see the magic.
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2) A Brand is built on Consistency
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Why do you buy Adidas's or Nike's shoes?
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For a logo? NO!
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You never buy them for a logo but 'b'coz Adidas or Nike consistently delivers you a good quality product.
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So back in the mind you know that if I buy any product of Adidas or Nike,
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I will get good quality for sure.
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Similarly, Sugar Cosmetics consistently delivered good products to their consumers in good price range.
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And so their brand is big hit today.
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If No Consistency then No Growth and if No Growth then No Business.
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3) The Customers can be your Best Sales People.
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Hire any brilliant marketing team, spend tons of money in bringing celebrities and making good ads.
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But if your product is not good then It will FAIL.
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Great Marketing kills a bad product faster.
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I Repeat!
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Great Marketing kills a bad product faster.
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On the other side if your product is good then you don't need all these things.
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Your consumers will tell about your product to others.
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And that also for free.
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Do you know that in spite of having high saturation in Indian Payments market,
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How Ashneer Grover made 20,000 Crs company in just 3 years?
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You will know after watching right side video...