Humana Medicare Advantage; Your Journey Starts Here | Humana - YouTube

At Humana, we strive to deliver everything you expect from your insurance company, but

that's just the beginning.

What we do is more than health insurance, It's human care.

Human care is about giving you more. More time to understand your needs, more services that

fit your life, and more ways to help you live the way

you want.

So, we've created this video to help you fully understand your plan.

Let's get started.

As a new Humana member, you should have received several important plan documents in your mail

or email, depending on how you choose to receive

information from us.

You can also view them anytime in your secure MyHumana account.

These important plan documents include your Summary of Benefits, which is a short overview

of your benefits.

The information you need is just a click away!

Visit Humana.com/PlanDocuments to check details about

your plan, including benefits and costs.

If you'd like a printed Evidence of Coverage, Provider Directory, or Drug List mailed to

you, you can request one online, or call 1-800-457-4708,

24 hours a day, 7 days a week.

Please have your Humana member ID card ready when you call, and when

asked for the reason you've called, say Evidence of

Coverage, Drug List or Provider Directory.

Your Humana member ID card was mailed separately.

If you need help using our online tools, please call

the number on the back of your ID card.

We're here to help.

Want more information about your Medicare Advantage Plan?

You can find it all in your secure online account called MyHumana.

This is a very important part of your Humana membership.

MyHumana provides you with access to your plan information

organized in one easily accessible place.

Use MyHumana to find in-network doctors, get access to wellness programs and educational

resources, view your healthcare spending and check the

status of your claims.

You can also choose to receive some of your plan documents online instead

of mailed to your home and view them anytime in your

account.

To activate your MyHumana account, go to Humana.com/Activate Account.

Each month you use your plan benefits and have a claim, Humana will mail you a personalized

statement called a SmartSummary.

It includes the details about your medical claims and prescriptions

filled in the past month.

It also includes tips and suggestions on how you may be able to lower monthly

spending.

Members who have activated their MyHumana account can view their SmartSummary Online.

Next let's talk about payment premium options.

If you enrolled in a plan with a premium, you can save

time each month by setting up automatic payments.

Available automatic payment methods include bank withdrawal, Social Security deductions,

Railroad Retirement deductions, and credit or debit card

payments.

If you don't choose to set up automatic payments, we'll send you a coupon book.

You can use the coupon book to pay by check or money order

each month.

You can also make payments by visiting Humana.com/pay or by using the MyHumana mobile

app.

When you visit MyHumana you're able to review plan information and your SmartSummary to

get suggestions on how you might be able to lower

your monthly spending.

You can also set up automatic payments with MyHumana.

It's easy!

When using MyHumana, if you have questions, you can use the

chat feature to get help finding what you need.

When it comes to your health, you're in control.

It is important for you to have a primary care doctor to

help oversee your care and help you get any important health screenings you may need throughout

the year.

So, be sure to schedule an annual wellness visit with your doctor early in the year.

A wellness visit is like a planning session where you and your doctor can spend time talking

about your health and your life.

The two of you can create a plan for your health to help you avoid or reduce the

effects of conditions like diabetes, heart disease and obesity.

It may also help educate you on how to reduce dangerous fall hazards and visits to

the emergency room.

Many Humana health plans cover these Annual Wellness Visits at no additional

cost to you.

If you don't have a primary care physician, or need help finding one in your Humana network,

don't worry!

Visit Humana.com/FindaDoctor to search for doctors, hospitals and other facilities in

your Humana network.

Or give us a call and we'll help you find a doctor that best fits your needs.

It's really easy to use the online tools to find a doctor or urgent care center.

Just use your phone, tablet or computer and go to Humana.com.

Then use the FindaDoctor search tool.

If you've had a recent hospital stay or skilled nursing facility stay, or if you have been

diagnosed with a chronic condition and you need help with meal

planning and nutrition, check out the Humana Well Dine

program.

Humana Well Dine may send you packaged, nutritionally complete, refrigerated meals that are ready

to heat and eat from the microwave in 2 minutes or less.

And, there are a variety of meal plans including general wellness, diabetic-friendly,

pureed, lower sodium and more.

Also provided is a guide to healthy eating with tips on nutrition and

health.

Step it up with SilverSneakers!

You've probably heard of this fitness program.

With participating fitness facilities across the country, SilverSneakers

can help you get more active, build strength, lose weight,

gain confidence and join in social activities.

Not everything calls for a gym or a swimming pool - SilverSneakers offers online classes

and workshops, video on-demand workouts for home use, a fitness

app and classes specifically for seniors.

Most Humana Medicare Advantage plans include SilverSneakers at no extra cost to you.

To find out more, visit SilverSneakers.com or call 888-423-4632,

Monday through Friday, from 8 a.m. to 8 p.m., Eastern time.

You'll need your Humana member ID to activate your membership.

And in some areas, you can utilize services from Humana's Neighborhood Guidance Centers.

These centers are a great resource to help support

your health goals.

Take advantage of one-on-one health and wellness education.

These free virtual or telephonic appointments are available with our health

educators.

Our qualified professionals can provide customized education to help you achieve your

best health.

Call your Neighborhood center to schedule an appointment.

You can also join Humana's community of free online classes and demos focused on achieving

your best health from the safety and comfort of your

home.

These classes are designed to help you stay connected and improve physical and mental

health during this challenging time.

And if you have questions about your benefits, or need help

finding or changing providers, you can speak with our onsite

Customer Care specialist.

You can enjoy free online health and wellness classes through Humana.

Stay safely connected and spend more time being active.

Take advantage of mail-delivery pharmacies.

Your plan includes access to preferred cost-sharing pharmacies, including Humana Pharmacy, which

may save you money on certain prescriptions.

And, with Humana Pharmacy, you can get your medications

shipped safely to your door so you can stay safe

at home.

Get Tier 1 and 2 medicines delivered for $0 for a 90-day supply.

Receive refill reminders by email, text or phone - you decide.

And, you can be confident in Humana Pharmacy's free standard shipping in

discreet, temperature-controlled packaging.

No driving to the pharmacy or waiting in line.

Other pharmacies are also available in our network.

Another great part of some Humana plans includes a monthly or quarterly allowance for over-the-counter

items such as vitamins, pain relievers, cough and cold medicines.

Check your plan's evidence of coverage for more information about over-the-counter

benefits or visit your MyHumana online account.

We hope the information we've shared with you today was helpful.

Thank you for choosing Humana!