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Introduction to the University of Tennessee Office of Ombuds Services - YouTube
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this video introduces the services that
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the university of tennessee knoxville
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office of ombuds services provides to
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faculty graduate students and staff
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so what exactly does an organizational
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ombuds do
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at the university of tennessee an
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ombudsperson
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serves as a confidential resource that
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faculty graduate students and staff can
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contact for advice
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the ombudsperson can navigate situations
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at ut
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and engage in problem solving to
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identify the best course of action
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related to your situation sometimes
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this includes a choice to do nothing the
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opposite person has two main roles
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first the ombudsperson provides a safe
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space for
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office visitors to share questions and
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stories
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to help them make empowered decisions
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about issues at ut
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second the ombudsperson provides
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feedback to organizational leaders
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regarding systemic trends
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and issues at ut when the ombuds person
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shares what they observe to leaders it's
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never
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about individual cases but rather
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overall observational themes
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so when would you want to talk to the
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university ombudsperson
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the answer is anytime you have a gut
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feeling
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and want to talk to someone about issues
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at ut
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but don't know who to talk to
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the ombudsperson is also here when
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you're not sure what to do
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about a decision related to issues at ut
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and you want help making that decision
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in more descriptive terms come see the
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ombuds person if you think or say
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anything like the following
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what just happened did i misread
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something here
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what am i not seeing i know who to talk
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to but don't know how
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there are just too many policies
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practices unspoken rules in so many
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different handbooks
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and i am lost i really just don't know
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what to do
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you can also suggest to peers and
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co-workers
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that they go see the ombuds person when
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you're not sure what a person is
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complaining to you about
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when a person has a complaint but does
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not know
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what to do next when it's not clear
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which university policy and practice
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will apply to a complaint brought up by
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a person who comes to your office
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the university of tennessee knoxville
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office of ombuds services
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operates while following the
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international ombuds association
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standards of practice
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and code of ethics the code of ethics
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include independence neutrality and
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impartiality
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confidentiality and informality
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independence means that the office is
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independent
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from other formal organizational
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structures
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this means that the ombudsperson does
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not report details of individual visitor
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situations to anyone
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on campus however the ombudsperson does
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report to the chancellor's office for
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issues about the operations of the
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ombuds office
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this can be issues such as the physical
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location of the office
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and supplies therefore there's nobody
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that the ombuds person reports details
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about your situation neutrality and
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impartiality means
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that the ombuds person listens from an
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impartial perspective
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the ombudsperson does not take sides and
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does not advocate for you or the
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university
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instead the ombudsperson advocates for a
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fair organizational process
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confidentiality means that
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what you share with the ombudsperson
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stays with the office of ombuds services
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however confidentiality can be broken
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in certain situations first
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confidentiality can be broken when
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visitors provide permission for the
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ombudsperson to share their stories to
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others
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and this happens quite often many
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visitors see the ombudsperson to get
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clarification about policies and
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procedures
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and how they may apply to their
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situation
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for example when a visitor gives
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permission to the ombudsperson
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to get further information from offices
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such as the provost
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human resources and the graduate school
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the ombudsperson can do so without
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sharing your identity
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second confidentiality cannot be
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maintained
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when there appears to be imminent risk
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of serious harm to you
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others or the university finally the
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ombudsperson is not a title ix mandatory
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reporter
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and can help you decide how to access
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resources
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and or report situations related to tile
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9
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violations informality means that the
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office is an informal resource and not
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an office of notice
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because whatever you share with the
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ombuds person is not shared with
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other offices there are no formal
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records
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of what you shared with the university
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this also means that sharing your story
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to the ombuds person
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does not mean you've made a formal
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report to the university
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talking to the ombudsperson does not
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mean that you have made the university
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aware of your situation unless
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you provide permission to the
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ombudsperson to share your concern with
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others
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or you decide to report your situation
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to a formal office
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finally the ombudsperson does not
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participate in
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any formal university procedures such as
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grievances
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if you are interested in learning more
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about the office of ombuds services
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or want to talk to the ombudsperson
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please visit the office website
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at ombeds.utk.edu
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information on how to contact the office
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can be found there
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please note that email is not a
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confidential form of communication
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