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Job Roles For BPO Executive – Business Process Outsourcing, MNC,Technical Support Jobs,Call Centre - YouTube
Channel: Freshersworld.com
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Hello All..This is Aparajita from Freshersworld.com
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Welcome to our video channel on jobs and careers
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today i will be talking about the Job role of BPO executive
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most of us very commonly heard BPO in the job market
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what is it actually ? what does it do?
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what could be the eligibility criteria to get into this line
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BPO, known as Business Process Outsourcing
is an organization that outsources its services
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to other external departments, processes,
or procedures in the return for fixed remuneration.
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Just like any other office, even BPO Executive
is as vital for a company. A BPO Executive
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is a front-face of the company and is responsible
for carrying numerous responsibilities. To
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become such an executive, you don’t have
to be overtly qualified or possess rich educational
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background. But, you have to be smart and
possess good communication skills. The exciting
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fact about this job profile is that youngsters
can start working as a BPO executive right
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after their schooling. If in case you wish
to work with a technically aided company,
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then this job may require you to have sound
technical knowledge.
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A BPO executive is a crucial interface between
the company and the customer. Hence, most
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of the companies prefer candidates who have
excellent fluency in English speaking. In
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addition to this, the candidate is also expected
to possess good interpersonal skills, active
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listening and problem solving abilities, and
ability to handle pressure with ease. An individual
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with clear speaking and soothing voice that
can efficiently handle and serve customers
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with various issues are mainly preferred for
this job role.
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Job Description
It is an ideal job for those who wish to work
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in a challenging environment. It is a bright
career option as youngsters can get great
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exposure and an opportunity to work with top-notch
national and international companies. Some
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big brands related to knowledge, IT, financial,
and legal institutions offer employment in
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this field. Another great aspect of this job
is that it is always on healthy demand. It
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also offers youngsters with great time flexibility.
People who wish to work in night shifts can
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get amazing job options in BPOs and KPOs.
what can be the various Roles and responsibilities involved in this job ?
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• The primary responsibility of a BPO executive
is to handle all voice calls professionally.
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It is their sole purpose to deliver correct
information about their company’s services
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and products to their clients.
• Besides this, BPO executives must obtain
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details of client’s issues, take/cancel
orders, or obtain other essential information.
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• Another vital responsibility of a person
in this job profile is to maintain records
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of customer related interactions and transactions.
Details of inquiries, comments, complaints,
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and any action taken to rectify a problem
need to be maintained by BPO professionals.
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Any application, form, process order, or another
vital document of a respective client should
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be handled by such professionals.
• Any follow-up related to a query or complaint
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by the customer is to be handled by BPO executives.
• Lastly, executive BPO experts are required
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to refer the client grievance or particular
request to the designated department for further
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inquiry.
let us know the Pay scale for this job
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The initial salary of BPO executives is quite
high as compared to the salary offered in
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other industries. And since the career growth
is quite high so one can expect a monetarily
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profitable future as a BPO Executive. If one
get hired to top companies like Accenture,
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Genpact, Convergys, and more, then chances
of earning a high annual package is really
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more.to brief you BPO gives you
An Exciting Career to start with not sure about how BPO Job adds value to your career ? let me tell you
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This is a performance-based job where candidates
are open to great growth opportunities only
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if they are able to perform well. The judgment
criteria are same skills set that is required
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from a candidate at the time of hiring. Special
allowance is given for medical, travel, and
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calling. There is also cab facility offered
for employees for both day and night shift.
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Also, this is among few such reputed job options
that can be pursued by youngsters from every
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early stage. Since demand for this job is
always high, so it turns to be a lucrative
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opportunity for young aspirants who don’t
have strong academic background and aim for
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a bright future ahead
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we will be back with more such videos so stay connected with us
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