Introduction to CIBC Online Banking and Mobile Banking - YouTube

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What if sending money
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were as easy as sending an email?
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Imagine using your phone to pay for coffee,
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depositing your paycheque by snapping a photo
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or checking your bank balance with a glance at your watch.
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CIBC brings your bank and your money
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to you, wherever you are.
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This is banking that fits your life.
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Registering for digital banking is easy.
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Just download the CIBC Mobile Banking AppÂź
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or head to cibc.com to start.
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Enter your debit or credit card details
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and select “Register”.
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For your security,
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tell us where to send your verification code.
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When you receive it, enter the code.
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Then create a password.
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And thanks to one-time registration,
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you’re ready to bank from your mobile or desktop device.
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If you ever need it, select “Forgot your password?”
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and follow the steps for a reset.
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If your device supports fingerprint sign-on,
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you can use that to sign on.
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And the Mobile Banking App even works on your Apple Watch.
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From CIBC Mobile BankingÂź
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or CIBC Online BankingÂź,
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select “My Accounts”
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and you can check balances, find recent transactions,
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and read eStatements.
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Selecting “Transfers” from the main menu
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lets you transfer money between your accounts.
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Want to pay a bill?
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To pay a bill using digital banking,
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select “Bill Payments” from your mobile device or desktop.
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To add a bill, search for your recipient
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or payee and select it.
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You can even give it a nickname.
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Then, enter your bill’s account number.
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For your security,
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tell us where we can send you a verification code.
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When you receive it, enter the code.
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To make a one-time payment,
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select the payee, enter your amount,
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and select the account you want to pay from.
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Then, confirm the details.
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Your payment will be processed in 1 to 2 business days.
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You can also set up automatic recurring bill payments.
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Now you can confidently stay on top of your bills -
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anytime, anywhere.
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To transfer money,
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start from CIBC Mobile BankingÂź
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or CIBC Online BankingÂź
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and select Interac e-TransferÂź.
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Add a recipient, save that recipient’s details
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and enter the amount you want to send.
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Create a security question for your recipient to answer.
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For your security,
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tell us where we can send you a verification code.
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When you receive it, enter the code.
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Within 30 minutes, your recipient will get an email
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notifying them of the transfer.
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With a few clicks
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and the correct answer to your question,
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the transfer is complete.
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We’ll notify you when your recipient accepts the transfer.
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If your transfer isn’t accepted after 30 days,
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you can reclaim it.
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And if you want to cancel the transfer before it’s accepted,
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it’s easy to cancel that, too.
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CIBC’s alerts help keep you on top of your finances
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by sending you free automatic messages to your phone,
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email or Message Centre.
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Using CIBC Online BankingÂź,
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select “Manage My Alerts”.
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Then, choose the alerts you want to use.
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We’ll remind you when payments are due
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and even when there’s suspicious activity on your account,
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so you can avoid late fees
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and stay on top of your account activity.
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Look at all you can do in the “Customer Services” section
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in your CIBC Online BankingÂź,
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on your desktop or mobile web.
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Update your personal details
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or change your statement preferences.
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Order cheques,
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contribute to or withdraw from your TFSA,
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order foreign cash,
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send global money transfers,
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and stop payment on a cheque or pre-authorized debit.
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Just enter the cheque number, payee, amount and account
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and select “Stop Payment”,
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all from your computer or mobile device.
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First, endorse the cheque.
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Then, select eDeposit
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and use your smartphone or tablet to take photos
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of the front and back of the cheque.
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Enter the amount of the cheque and select the account
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into which you want to deposit the money.
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Select “Deposit” and you’re done.
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Once it’s deposited, keep your cheque
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for at least 5 business days before destroying it.
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To schedule an appointment,
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select “Meet with us” from the home page.
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Tell us what you want to meet about,
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choose a convenient branch,
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and select a date and time.
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We’ll send you a confirmation email
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with the name of the person you’re meeting with,
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and a reminder the day before.
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Select the link to add the meeting to your personal calendar.
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If you need to cancel, go to the appointment-booking tool
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and use the reference number in your confirmation email
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to cancel.
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On your desk, in your pocket
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and even on your wrist,
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with CIBC, your bank is wherever you are.
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