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KUKA Smart Factory 2017 | Customer Input and Mass Customization | Station 1 - YouTube
Channel: KUKA - Robots & Automation
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We're in the Smart Factory in the KUKA booth again.
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If you have not gone and watched the overall walk through that Dominik and I did already,
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please go ahead and do that first.
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This is the first station though, in the factory, it's the customer input station
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and in many ways it's the most
important station where the customer
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decides how they want to customize the
process.
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Could you tell us, Dominik, what we're seeing here?
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How does this work, how does the customer input their data - that sort of thing?
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Sure, Nick, well basically it's an order process like for an individualized product.
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So, first after selecting the language that you want to use, you have three options.
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You can either pick a stock picture,
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then you also have the option to have a picture taken here with our robot in the back
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so we have photographers here they take
your picture -
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- So like a VIP photobooth in a way so you can get your photo taken in the photo booth -
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- Exactly - but the most picked option, and I just looked it it up before -
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I think more than 90% of people want to upload their own picture
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so then you take your smartphone and with that you you really upload one of your pictures.
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Something you just said actually, very interesting, is that we're tracking the data there, the statistics
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so that's another way that this applies to the real world -
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we know, based on our data, that more than 90% of all people are choosing their own smartphones pictures
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so that's pretty good data right there.
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Exactly. And by the way, this is Industry 4.0 - this is one of the strengths, because you have the data
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and you can use it for analysis or whatever.
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So then after you choose your picture -
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- I can show you. So they can pick
smartphone upload then you put in your
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data and you agree to the data protection policy
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and then you get a QR code, and with that you pull the session over to your smartphone.
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Then the QR code comes up and you can simply scan it with your smartphone
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and then it takes you to a web application and at this web application you can simply upload your picture
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It gives me "Welcome Mr. Boesl. Thanks for being back."
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so it's a seamless experience from here through the cloud to my phone
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and I just can pick a picture, so let's pick Angela Merkel.
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It's doing the picture upload here, you see here is Till Reuter, Peter Mohnen, Angela Merkel
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and I just have to confirm that I have the rights, then you confirm
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And what we also do is, it runs through a picture classification service
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so we use Microsoft Azure cognitive services
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because we don't want anyone to upload something that we don't want to see on the internet -
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- I mean, you know, people being people -
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What I really like about this actually is - what I think you're about to talk about - is the image recognition
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Exactly, so this service actually does the classification of the picture
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so it says here, "Okay, here a person, there are people."
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it gives you "It's not adult content" so we're allowed to print it and it would even give you that there is
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Angela Merkel and Till Reuter on it, and I just confirmed, and I can crop a bit if I want
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and click on next, and this is, by the way, a cool individualization step. So how do you like your puzzle?
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You know I'm feeling like a Tangram kind of day
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Sure thing, so you see how it's going to
look like, I think it's amazing confirm you order.
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And here is another nice thing. I'm here at the booth the whole week, and so are you.
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We can pick it up whenever, but if you can't then we'll even send it home.
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So you can choose and then they will ship it to you.
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So it's a high volume process but at the same time this allows for some some good customization.
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You can choose the picture, you can adjust the size, choose what type of puzzle pieces you want
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and then in the end you can even tell it whether you want it delivered to your house or not.
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So there you have it, that's the customer input station in the KUKA Smart Factory at Hannover Messe 2017
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Please go and view the overview video if you haven't done already, the walk through of the Smart Factory
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with Dominik and I, and also we're going to be doing more of these series on the different stations
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please be sure to go and check those out as well. Thanks a lot guys, we'll see you later.
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