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How Retailers Can Achieve Cost Savings with Operational Excellence - YouTube
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hi i'm cristal sard director of business
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development and today we have todd
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Grubbs
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our CEO and we're gonna talk about our
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retail practice here at wi it's on what
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what goes into our retail practice well
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as a reseller and a technology partner
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for our customers
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retail practice to us means a retail
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practice tackles the individual
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challenges that a retail company might
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have that a centralized or campus based
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or datacenter based company might not
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have and that includes the fact that
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they have multiple stores on multi
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branch locations and all of that
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technology might need to be managed by
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the store manager and a small crew there
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might not be any IT help there at all
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so the solution needs to be appropriate
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to be managed that way and the
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operations to get it into their hands
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needs to be managed in a scalable and
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efficient model and operationally how
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are we scale to support that what we do
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is we keep a bench here of operational
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people that will kit the equipment make
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sure it's all of the proper BIOS and
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firmware ready to go when it hits the
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stores we keep project managers here and
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logistics folks to make sure that all
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that information to make sure it's
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scalable and on time happens every
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single time great and are there any
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concerns with having customer data
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on-site and what are we doing to protect
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their data the technology solution if
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designed appropriately if it's the right
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architecture should have all of the
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connectivity but security as well built
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in in place that's another example of
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how retail can be different than
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centralized if I'm in a centralized
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location I have IT folks there that can
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think about security every single day
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they manage it they're in control of it
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when I go out to 40 or 400 or 4,000
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stores that can get away from me so the
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solution needs to be correct and the
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operations need to be correct ok cool
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so Todd operationally that seems like a
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lot of moving parts is it not it is a
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lot of moving parts and that's the
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challenge that a lot of these companies
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have if they have multi branch or multi
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locations is they don't really have the
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personnel to scale that way they need to
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rely on a technology partner we
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completed a deal that had 20,000
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man-hours over a hundred thousand parts
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for two thousand stores
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that company was expanding but there was
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no way that they could scale that way
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there's no way they could roll out all
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that year there's no way they could kit
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all that gear warehouse it get it to
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work appropriately and in the fashion
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they needed it to it would have taken
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them two years we did it in 22 weeks
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awesome and that efficiency must help a
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customer save money time to market time
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to revenue these are really important
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things remember technology for a retail
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company is very often part of their
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solutions part of their product set the
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quicker they get it going the quicker
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they can monetize that technology and
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add it into their customer experience
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and once we're deploying that solution
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into a store or another branch what are
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we doing to support that solution after
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its deployed
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well it's good question because that's
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equally important by the same token when
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they don't have an IT person there to
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roll out the gear they also don't have
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an IT person there to support it so all
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the Depot warranty the extended
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warranties the returns the the fact that
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the customized packaging that allows the
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manager to get it back to us if it needs
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to come back refreshing all the
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technology these are all operational
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challenges they would face many many
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hundreds of times if they have hundreds
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of stores so as the technology partner
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we step in there and we help them with
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that experience and it reduces effects
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it improves their time to get the
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products going and it allows the store
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manager to focus on what he needs to be
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focused on so Todd part of our mission
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here WI is to build a custom innovative
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IT solution for our customers what is
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one way operationally we are showing
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innovation well it's a good question
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because it's not just innovation in the
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technology which we do very well but we
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try to innovate in the process as well
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that matters just as much to these
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retail or multi branch companies so the
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first thing we'll do is we'll have our
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team meet with their team and see what
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is the right cadence what is the best
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method of communication we'll build a
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project plan that fits them and in
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almost every case those are customizable
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plans will build portals will build
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reports exactly the way they need them
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that way they can deal with the
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information in an efficient way
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great
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you
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