馃攳
TECHNICAL SUPPORT REPRESENTATIVE SAMPLE CALL | MOCK CALL + BONUS TIPS #FORBEGINNERS #SUREJOBOFFER - YouTube
Channel: unknown
[0]
thank you for calling customer service聽聽
[194]
thank you for calling xyz internet my name is聽
renee may please have your phone number and聽聽
[199]
subscription account number please i'm sorry can聽
you please repeat yourself i'm sorry can you hear聽聽
[205]
me okay now i was asking you about your phone聽
number and subscription account number please聽聽
[212]
well before i give you my account information i聽
just want to let you know that i'm really pissed聽聽
[217]
i can access my email for almost a week now i'm聽
paying you guys a lot of money and you can't聽聽
[222]
even provide a decent service what's wrong with聽
your people i'm real sorry for the inconvenience聽聽
[227]
i would probably feel the same way if i'm in聽
your situation but don't worry i promise you聽聽
[233]
that will get your issue resolved let me get first聽
your account number so we can check your account聽聽
[239]
would that be okay sure my account聽
number is eight seven thousand get it聽聽
[246]
may please verify the name and account and聽
also the phone number you registered to it聽聽
[251]
it's robert smith my number is one two three聽
four five six seven i'm the account holder聽聽
[259]
thank you for that i can聽
actually see your account now
[265]
based on my observation it shows that it shows聽
here that you're not getting a dsl signal that's聽聽
[271]
why you can't get online or check your email聽
we can actually fix this problem over the phone聽聽
[277]
but i will need to walk you through on some steps聽
would that be okay i've gone through the steps聽聽
[283]
believe me i've already checked everything before聽
calling you oh that's good then but can you at聽聽
[289]
least check for me which lights are lit up on your聽
modem fine i have power in internet live screen on聽聽
[294]
my modem the third light is flashing red i don't聽
know why thank you for your patience as you could聽聽
[300]
notice the dsl light is flashing red on your modem聽
that means that you are not getting any dslight or聽聽
[306]
diesel signal the good thing is based on your聽
initial test results here we don't have network聽聽
[313]
problems or outages in your area that means we聽
might be able to fix the problem over the phone聽聽
[321]
yeah okay sounds good great you聽
might have already checked on it聽聽
[325]
but since we have the dsl light flashing red聽
on your modem it's telling you right away that聽聽
[330]
there could be something wrong on the dslr line聽
it's the gray phone cord at the back of the modem聽聽
[337]
jeez it's right behind my desk do you聽
want me to crawl down the floor again聽聽
[341]
well if i send someone out and they find out聽
that there's just a loose phone cord then you聽聽
[347]
will get charged for the dispatch fee so we want聽
to resolve the phone and the frog the problem over聽聽
[354]
the phone so we could avoid dispatch charges聽
or dispatch fees it will also save your time聽聽
[360]
that's all we need to check okay okay okay but聽
this is the last step that i'll do don't hung up聽聽
[365]
yeah sure don't worry i won't hang up on you oh聽
my goodness the great phone cord was just loose聽聽
[372]
let me plug that in oh my there's now a steady聽
green light on the dsl light of the modem let me聽聽
[379]
just try now the internet wow that's good to know聽
let's just see if you can now get online before聽聽
[384]
we end up can you try one or two websites if they聽
are working you know renee you're a legend you're聽聽
[392]
a miracle worker thank you so much you got me now聽
my home page and my email no you did a great job聽聽
[398]
i was just giving you the steps you did great聽
today but do you have any more questions or other聽聽
[403]
concerns you know i feel so stupid for calling聽
about this but i surely appreciate your time and聽聽
[409]
patience you're welcome we are open 24x7 just in聽
case that you'll need our help again and again my聽聽
[416]
name is rene we do value your business and thank聽
you for choosing xyz internet have a blessed day
[426]
or technical support representatives
[434]
computer
[504]
um
[518]
so tip number two so tip number two聽
identifying hardware and software solution聽聽
[529]
so yeah technical support or medium
[560]
tip number three educate your customer and聽
at the same time provide self-service options
[573]
in the future on their
[614]
us
[646]
um
[699]
you
Most Recent Videos:
You can go back to the homepage right here: Homepage