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Car title transfer issues can lead to repossession, even when bought from licensed dealer - YouTube
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cars are gone so are their down payments
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all of it because of title troubles the
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i-team found it can happen more than you
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think it used car dealerships we also
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found out how easy it is to prevent the
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problem $1,500 now he gave me a receipt
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I went back the next day with that honey
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that was Tanika Brown's down payment on
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this used Nissan she gave it to auto
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dealer John Willis of jlw automotive
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doing business as auto monster but a few
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months later her temporary plate expired
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then she was contacted by her auto
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finance company he sent me a letter
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stating that they had the bag I out of
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the deal with the dealership because
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they couldn't obtain a title to that
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vehicle with no title Brown returned the
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car he gave me this Winstar van and I
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asked them I said what am I supposed to
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do with this he's just driving around
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for a little bit you're gonna drive it
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around it's like did you find out I'm
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working it out trust me it'll all work
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out
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but she says that van broke down Willis
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claims she damaged it Brown says when
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Willis wouldn't reimburse her original
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down payment for the Nissan she sued him
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winning on default Brown says she hasn't
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seen any of the $17,000 judgment auto
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Massa has since closed and Willis
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refused to talk on camera in an email he
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claimed miss Browns car was repossessed
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for lack of payment and failure to
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provide full coverage insurance on the
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vehicle but Brown provided us with this
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letter from the finance company saying
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there was a potential issue with her
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title and they were funded her payments
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I was extremely excited to buy a car
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Benny Payne put down $2,500 on a Toyota
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Avalon from John Willis at Auto Monsta
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fans started to get suspicious after my
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my temporary plea
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expired Payne also received a letter
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from his finance company saying again
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there's a potential issue with his title
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they returned all of his car payments
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Payne says that Willis took the car back
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but never returned his down payment
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I work every day I'm
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not a rich guy so $2,500 is definitely a
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lot of money the Illinois Secretary of
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State confirmed that Payne's title was
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never issued Willis told the i-team that
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he's unfamiliar with pain even though we
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supplied him with proof of purchase and
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the finance company's letter about the
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missing title pain also complained to
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the Better Business Bureau the penryn
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complaints too consistent with the
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complaints that we have received they're
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all seeing the same thing they they
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purchase a vehicle from them and it
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subsequently had problems after because
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there was no title available the
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Secretary of State's office says from
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2014 to 2018 auto monster received 13
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failure to transfer title violations not
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high when compared to other dealers and
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they never accumulated the five in one
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year needed to open up an investigation
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willis added that his dealership had
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well over two thousand satisfied
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customers and hundreds of referrals
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while it was open and less than 15
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negative reviews in five years but he
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also apologized for any customer that
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they failed saying one unhappy customer
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is one too many what's the best thing
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consumers should know verify that they
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have that title for that vehicle you
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want to look at the title number write
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the title number you want to match up
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with with CARFAX or Auto check to verify
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you have the most current title issued
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for that vehicle you want to make sure
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that the vehicle identification number
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that's on the title matches the vehicle
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that you're purchasing you should report
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any problems with a title or license
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plate to the secretary of state police
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right away make sure you have the bill
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of sale or they won't be able to help
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you
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the state says it was unable to help the
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two consumers in our story because they
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didn't report complaints within the 18
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months statute of limitations more tips
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on how to avoid these title troubles on
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our website the easiest thing to
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remember here when you're at the
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dealership look at that title make sure
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they have the title there and inspect it
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hey if you liked that video be sure to
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subscribe to our ABC 7 chicago youtube
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channel
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