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Samsung refrigerators part of class-action lawsuit - YouTube
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now at seven hundreds of local families
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with one thing in common big troubles
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with their refrigerators and no one
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seems to be able to help them now some
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of those families are reaching out
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hoping new six can help get results new
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six investigator Adriana Eva schinsky is
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here with what customers can do Adriana
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yes when we reached out to consumers on
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Facebook after getting just one
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complaint we were so surprised when we
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received nearly 200 comments from
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frustrated Floridians all complaining
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about their Samsung Refrigerator and
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Samsung's response to their problem now
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a quick search reveals it's happening
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all around the country so we took the
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complaints of to Florida moms straight
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to the top it's the sound that grates on
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Lisa hi almonds nerves the sound she
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wishes would just go away it's not
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coming out because there's ice that has
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accumulated and it's blocking this whole
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thing but what is even more irritating
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for her is what she has to do to her ice
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maker
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time and time again ridiculous usually
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take me a good half an hour an hour this
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is the ice maker here
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crystal Jones can relate she bought this
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new sleek four-door Samsung Refrigerator
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last year it's not making ice now
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because that's been in there since last
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night she says she loves the way it
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looks on the outside but says she's had
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problems with the ice maker since day
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one that's completely frozen at the top
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and if I leave it alone it'll freeze all
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the way around Jones says she's even had
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repairmen out two separate times to fix
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the problem with the fridge which was
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still under warranty it didn't help so
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her husband came up with this little
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trick to keep the icemaker from freezing
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over so now we just take our steam mop
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and prop it up in there and let it
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defrost then we'll have ice again 24
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hours but you shouldn't have to do that
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now what do you think should be done in
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this case I need to find out what the
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problem is and do a recall on all of
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them we checked and while there is no
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recall in place by Samsung there is a
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class-action lawsuit that is currently
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in mediation among the complaints parts
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freezing up ice buckets that become
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stuck and the build
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of ice crystals all things we saw in
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both Lisa's and crystals freezers so new
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six took their complaints and the
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complaints of hundreds of others to
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Samsung corporate who then escalated
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their complaints to their office of the
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president within days the two moms
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received these emails promising refunds
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Heilmann says Samsung offered her just
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over 850 bucks for her five-year-old
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fridge and Jones got a full refund of
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three thousand dollars for her newer
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model if you were to do it all over
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again would you have bought this
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refrigerator and now I would have gone
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with a different brand altogether I
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would have paid two thousand dollars
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more for the other brand to not have to
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deal with this and that's not all these
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women were asked to do although Samsung
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is giving them money back they are
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making them send back the serial number
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decal and even ask them to cut the power
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cord to the refrigerators and to send in
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pictures proving they did both women
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fought that and got to keep the power
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cords in place at least until they get
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their refund oh yeah that's great but so
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you don't resell the fridge to someone
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else of course well they don't want
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someone else to have that issue because
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I know terrible this is what they're
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having them doing it's a story that has
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so many people talking just when we were
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when you were done earlier today someone
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came into the green room and I heard it
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was like I have that same oh yes it is
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crazy samsung says if you do have an
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issue you can call one eight hundred
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samples I checked and local stores like
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Lowe's here in Central Florida are still
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carrying these refrigerators since they
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have a contract with Samsung so buyer
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beware ah we both have a Samsung
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Refrigerator but you don't have not that
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one you do no no neither yet but yeah
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Thank You Adriana we also checked with
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the Florida Department of Agriculture it
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confirms they have received eight
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complaints from Floridians asking for
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Samsung to fix their fridge or offer a
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refund Samsung did respond to each of
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those complaints to see the steps you
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should follow to lodge a complaint just
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had to click Orlando dot-com
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