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I Broke My First Foldable [Into The Fold Episode 6] - YouTube
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this is not a video i ever wanted to
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make but
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for honest i guess it was kind of
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inevitable
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i broke my first folding phone and
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in a particularly egregious case of a
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bad hair day
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it's one of the only ones i've spent my
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own money on
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on this episode of into the fold what
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happens when you
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wreck your razor and why it's not a
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reason to distrust either motorola or
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foldables in general because this phone
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didn't break the way you might think
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[Music]
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all right so here's how it happened i'm
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walking along enjoying my sunday i got
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my frankel's breakfast sandwich in one
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hand my razor and the other
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stay in mobile and i just drop it man
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i mean literally it just falls out of my
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hand for no discernible reason other
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than maybe my hand is cold
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crashes to the sidewalk in a horrible
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murder scene
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in fact it was so brutal that the
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barista here
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gave me a coffee on the house because
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she felt bad thank you by the way cotter
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barber and
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coffee shop um but the phone was
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destroyed
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she asked me what the damage was and it
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was kind of like that scene from
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armageddon
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what kind of damage are we damage
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a total sir at least on the outside
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the gorilla glass 5 back plate got a
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cracked corner while the same material
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up front
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was totally shattered the impact
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pulverized enough glass to expose the
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touch controller for the quickview
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display
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and also broke that display itself the
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only thing that's not broken
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despite the fact that it fell while open
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is the folding screen
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on the inside yes we will come back to
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that
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so yeah pretty terrible start to a
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sunday
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it's been a while since i broke one of
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my own phones normally they're
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review devices anyway as i sat here
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tweeting and texting and making full use
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of my fully functional
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foldable screen i started going through
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my options
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despite five years of encouraging
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customers to get insurance on their
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phones back when i sold them
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i didn't have any on this one so knowing
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i'd have to pay for a repair
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i started making phone calls and from
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the big corporate chains like you break
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i fix
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to the independent shops in brooklyn
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nobody
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offered repair on the new razor you guys
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don't repair the razer 2020 right
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no dice okay you know anybody who does
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okay see should say we fixed some phone
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[Music]
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only one shop i called said they might
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be able to do it
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but the guy seemed confused about which
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razor i was talking about and i wasn't
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about to go all the way across the city
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just to be told
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they thought i was talking about a
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decade old droid
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this is something you unfortunately just
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have to keep in mind when you're buying
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a low volume device
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[Music]
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so i decided to go right to the source
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once i got past motorola's repair portal
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thinking i was in kansas
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and then telling me there were no
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surface locations in the entire us
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it was actually pretty straightforward i
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logged in
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told it which of my devices i was trying
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to repair and
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somehow totally missed the how much will
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it cost
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bit here the part where it says dropping
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a fragile phone on cold concrete like a
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dumb dingus is a replacement
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not a repair situation that might have
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saved me the sticker shock when i saw
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that a replacement razor
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would cost me about the same as a new
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razer about a thousand bucks
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now again i don't blame motorola for
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this the damage
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is on me the refusal to use a case is on
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me the lack of insurance
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is on me but just before i gave up all
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hope i was speaking to my friend
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david amell about how i bought this
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thing and he reminded me that sometimes
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credit card companies don't care whose
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fault it was
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you see i bought the razor with my chase
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visa card which has a protection plan
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that can reimburse you for loss
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damage or involuntary and accidental
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parting
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as the legalese goes assuming you bought
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the product within the past 120 days
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so i called up chase um after first
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getting one digit of the number wrong
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and having an exciting mini adventure do
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you want something very special
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something you find hot no restrictions
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no rules right now credit card companies
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have changed since i was a kid
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i started the claim process by
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submitting forms online
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well then chase emailed me to say it
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needed more forms and then i was told
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that i needed to go back to one of those
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repair shops to get someone to sign a
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document saying how much it would cost
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to repair
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at publication time my claim is still
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pending approval but it looks like i'm
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gonna get about 500 bucks
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sure it's only half the cost of the
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phone but 500 for a screw-up that was my
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fault
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i'll take it and i'm ordering my new
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liquid mercury razor
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as soon as i see another holiday deal
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pop up
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let me know in the comments or on
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twitter if you see one
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now i did reach out to motorola to make
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sure there wasn't a repair option i was
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missing
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but while the company did send over some
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lovely cases as a kind of
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sympathy donation thank you motorola
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ironically the only special support
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options for the razor
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concern the one component everyone
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expects to fail
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the folding display
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folks you are going to see this story
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shared
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in blog posts and quote tweets and
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even people leaving comments on this
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very video
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without first having watched the video
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if you can believe that
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and they're going to say things like
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well you know this is just another
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example of foldables not being ready for
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prime time
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i would encourage those folks to um
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consider this
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all the damage this phone sustained in
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its drop
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would have been sustained by a slab
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phone made of the same materials
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in fact the only thing that's not
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damaged
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the risk of repeating myself is the
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foldable part
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so we know what lesson not to take from
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this
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let's review a few that we should take
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to heart
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one phones and concrete don't mix so be
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careful
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two if you're clumsy be safe and wear a
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case
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and three get insurance
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you'll regret not having it when you
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have to pay for the same phone twice
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i'll link a nice write-up i found on the
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best insurance for unlocked phones
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but your wireless carrier may also offer
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an option for you
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and manufacturers of folding phones have
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their own programs
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motorola does offer several extended
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warranty options that they charge
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between 35 and 400 dollars for
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which you can activate up to 30 days
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after purchase
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yeah i just missed it and samsung has
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similar offers including screen
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replacements on its foldable products
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for a fee my final thought here
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well i'm obviously sad this happened to
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my favorite clam shell
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the liquid mercury lining is that it
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vindicates
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why i make this series in the first
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place
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into the fold is all about long-term
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foldable usage in the real world
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the highs and the lows so i will
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continue to use
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every folding screen i can get my hands
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on for
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as long as i can keep hold of it and
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i'll keep taking you along
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on every step of the way
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please subscribe to the mr mobile on
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youtube so you don't miss future
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installments of into the fold
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the subject of this video was a retail
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razer 5g unit purchased by me
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michael fisher while motorola did
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provide comment and
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these cases on the house it certainly
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didn't commission or otherwise
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compensate me for this video
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it'd be a really weird pr strategy and
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the same goes for chase and everyone
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else mentioned
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this video is not sponsored the opinions
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are my own and motorola is seeing it
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right alongside you
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for the first time until next time
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thanks for watching and if you can't
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stay home
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then at least stay safe and mask up
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while you
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stay mobile my friends
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you
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