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CALLCENTER SAMPLE CALLS FOR SALES, TRAVEL AND HOTEL RESERVATION ACCOUNT | BASIC CALL FLOW - YouTube
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[138]
let's go hi good day am i speaking with mr rohan聽
sharma remember the person i'm talking to yes聽聽
[149]
good morning sir i am renee calling from reliance聽
infocom our company has launched a very attractive聽聽
[155]
calling card can i just take five minutes聽
of your precious time to explain it to you聽聽
[159]
okay go ahead thank you sir as i was telling聽
you about the calling card which comes with free聽聽
[164]
reliance torelliance calling 24 hours and other聽
local calls cost you just 45 cents per minute聽聽
[171]
this is not all served we have a scheme running聽
if you buy the card today itself then you would be聽聽
[176]
getting an add-on card absolutely for free are you聽
sure all local calls are 45 cents only yes sir i'm聽聽
[185]
100 sure but i already have two connections what聽
is the use of the third one sir nowadays people聽聽
[192]
keep four to five seams and according to their聽
usage and benefits they keep on switching to other聽聽
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sims and this seam is also very cheap and call聽
rates are very less you're getting the best deal聽聽
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sir oh okay okay what do i have to do sir you just聽
have to give a copy operation card of your driving聽聽
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license or pan card and two photos of yours well聽
that's okay i have those things ready thank you聽聽
[216]
sir our agent will come to your place tomorrow聽
and collect all the documents from and deliver聽聽
[221]
the same to you may know the convenient time when聽
you would be available okay send your executive at聽聽
[227]
11am tomorrow okay sir thank you very much this聽
is rene from reliance infocomm have a nice day
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hi this is abc airlines this is renee how聽
can i help you hi everyone this is bill聽聽
[246]
bush i need to make travel arrangements to聽
sacramento for a high profile client of mine聽聽
[252]
okay mr bush i would love to help you have you聽
flown with us at abc airlines before yes we have聽聽
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we do have an account with you guys okay great let聽
me just gather some basic information from you can聽聽
[265]
you spell your first and last name so i can look聽
you up in our system yep sure this is bill bush聽聽
[272]
bravo uniform shara hotel okay i have bill busch聽
bravo india lima lima bravo uniform share a hotel聽聽
[283]
yep that's right okay mr bush and what is the good聽
number to reach you at sure it's six one zero two聽聽
[291]
six five one seven one four okay i have six one聽
610-265-1714 and what is your company name mr bush聽聽
[301]
i am with pvc paul victor charlie electronics okay聽
thank you i have paul victor charlie electronics聽聽
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correct renee okay thank you mr bush and when聽
would you like to be picked up a week from today聽聽
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august 11th at 7 00 am okay just to confirm august聽
11th at 7 00 am and will you be departing from the聽聽
[324]
philadelphia airport yes that is correct okay and聽
where will you be flying to sacramento california聽聽
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okay mr bush just to confirm you will be departing聽
from the philadelphia airport on august 11th at 7聽聽
[340]
00 a.m and arriving in the sacramento airport聽
at approximately 12 30 p.m yep that is correct聽聽
[349]
okay mr bush i just need an email address聽
we're going to work up a code for you but聽聽
[353]
i'm going to send you an itinerary as well聽
as the confirmation of our discussion today聽聽
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and i will have someone to give you a call聽
back excellent my email address is bill bush聽聽
[365]
at gmail.com b-i-l-l-b-u-s-h gmail.com聽
okay i have bill bush at gmail.com聽聽
[373]
bravo india lima lima bravo uniform share a hotel聽
at gmail.com is that correct yes that is correct聽聽
[382]
okay mr bush is there anything else that i can聽
assist you with no nothing else will somebody聽聽
[387]
be calling me back with a quote yes someone will聽
give you a call momentarily oh excellent thank you聽聽
[393]
so much renee okay it was a pleasure thank you聽
for flying with abc airlines have a great day
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thank you for calling this is rene from holiday聽
inn how may i help you today yeah i'd like to聽聽
[410]
reserve a room for two on the 21st of march okay聽
let me check our computer here for a moment the聽聽
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21st of march is that correct yep that's right聽
are you all booked that night well we have one聽聽
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suite available complete with a kitchenette and聽
a sony bath and the view of the seat is great too聽聽
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how much is that it's only two hundred dollars聽
plus a ten percent room tax oh that's a little聽聽
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too expensive for me do you have a cheaper聽
room available either on the 28th or the 22nd聽聽
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well would you like a smoking or a non-smoking聽
room non-smoking please ok we do have a few聽聽
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rooms available on the 20th we're full on聽
the 22nd unless you want a smocking room聽聽
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well how much is the non-smoking room on the聽
20th that's 80 dollars plus the 10 room tax聽聽
[462]
okay that will be fine all right聽
can i have your complete name please聽聽
[467]
yes this is bob maxner stay for that how聽
do you spell your last name sir maxner聽聽
[473]
it's mama alpha echo x-ray nancy echo romeo okay聽
mr maxner we look forward to seeing you on march聽聽
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20th is there anything else that i can assist you聽
with no renee you were so cool and very helpful聽聽
[489]
okay mr max nerd thank you for聽
calling holiday inn have a great day
[497]
travel account and hotel reservation account
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and at least
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it actually varies depending on聽
the company or the client itself聽聽
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a very new possible maybe the聽
same scenario or situation
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is
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god bless
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up
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oh
[609]
uh
[640]
you
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