Jackson Hewitt Reviews - Would never recommend Jackson Hewitt for doing my taxes - YouTube

Hello ladies and gentlemen and welcome to this consumer YouTube channel

You know some wise person

Well, we think so. The wise person said that there is nothing in the world that certain but death

and taxes

So today you're going to hear a story

Related to taxes told to us by Dewayne and his dealings was the company called Jackson Hewitt

Without further ado, please enjoy the video as they do

15 I decided I was my girlfriend I

Started living together and I could do my own taxes for decades and I figured let's let a professional do it

you know, we were in Texas laws are a little different so

I just wanted to see you know, what was available. So

2015 for the 2014 year

Went ahead and had Jackson view it your taxes and everything went pretty well

I later net year X. I got a bill for two hundred and some odd dollars of some interest or something

It's pretty basic and I went you know, why it's $200. I'm not gonna raise this. Think about it

So then I go back the next year

for

2016 in the year 2017 for my 2016 taxes and again the Obama I had changed jobs

Obamacare, you know, they're confusing for people I had to provide their own health health insurance

I'm like, you know what let's do this again because I'm not I'm not an expert

So I go there sit down the same person I dealt with last year

He actually remembered me I have that personality and we went through everything. I told about my job change

I told him and showed up. He's like all my documentation and then talked about the health care piece

After you went through everything. He said my tax refund was going to be 16 thousand dollars, which floor my wife and I

We you know

we're like, are you sure we've been through all the documentation and and I'm like

Well, is it because I'm working from home now? Because that was the with my job change the label work from home and

I couldn't figure out you know, what the difference

because of Obamacare that's obviously why that is

So we're like, okay. So we've got the the sixteen thousand dollar check. Yeah got the sixteen thousand dollar check and we

You know put it in savings and then we said hey

Let's you know what upgrade or wedding and you know spend a little bit, you know, it's it's you know

It's we had a professional do it. So

that year you

Know came to an end and we're like, okay. Well, we're gonna expect to get sixteen thousand dollars next year. Nothing's change

I'm still working from home wife is still doing her job

Nothing. I mean nothing's changed. So we go and we sit down and

the

New tax person they had replaced Justin

and

She said okay. Yo is $2,500

we're shocked because realized that what what could have happened between this year and last year and

She's like, well, this is just the way it is that I don't know so I start investigating I call the main office and

Finds out or turns out that Justin did not enter in

W2 from my previous employer. All right work from home that he get all the information on that we talked about and

I went. Oh crap

And then when I went back to the other at the office

She said we'll just go ahead and hold on to it this percent. Nothing happened and

You'll probably get away with it. And huh?

No, that's not the way you do things. So I kept pressing the issue and

talked to Shana and

Said hey, you know we got to figure what this is and all that. She's like well we can go and do an amended

1040x and go from there and

And we're going through she's saying oh my gosh

She messed up this he messed up this you know, and actually recorded this part of the conversation

I was I didn't record the first

Conversation because I had no idea this was going to happen and then as I started getting into them like you know what I need

to record this

So anyway as I'm talking with Shana, he was the branch manager

She says okay. We'll just messed up here here here. Let me fix these issues

And then I and I was like, okay

So you're gonna like help with you know fees or whatever. And before I even really start talking about that

She goes look for even go there. Our attorneys are better than you. You'll never see a dime from us and

I'm like, well, that's interesting. I wasn't gonna go there but I figured you know, like you guys made a mistake

owned up to it and you know help out and she's like well

Here's an 800 number to the IRS and just hold on to the money and use that to negotiate

And I'm like, I'm not doing that. That's not I mean, it's not how I do business

I don't hold money or hold this and it's just not it. So anyway, so I went ahead and pay the taxes along with my

2017 tax bill has been gone on a few months and you know, they done well a year late but on time or whatever

2017 was paid on time like April 13th anyway

so then I started getting

bills in the mail and I figured excited pay the amount that was due back in 2015 and

I figured okay. Well, you know, we're good

I'll wait to hear from them

We'll go from there and they're like, okay, whoa

Yo is additional six or seven thousand dollars and you owe is this and this and this and I'm like, oh boy

So I go back to Shana and she's like man. I mean you're on your own

You know, I we did we did what we're going to do for you

Okay, so I start researching tax law and how to handle abatements and all their stuff and basically all the research on my own

and figured out that for consumers if you make an honest mistake, and you're a good taxpayer, they'll give you a

Brother word. They give you a like a one-time a one-time free free bead where you don't pay penalties

You still pay interest but not penalties, which is about six thousand dollars

so I dealt with their main tax off or the main IRS attorney and then their one out of

Utah and

Went ahead and worked out an agreement and they went ahead and waved my taxes

I paid my taxes faithfully for the last thirty years of my life. So I'd never had an issue

Until I started using jackson hewitt the two years I used them is when I get in trouble

so anyway, so I went ahead and they went ahead and took and

Wrote off the $6,000 gave you that whatever the one-timer

and then I got a letter in the mail about three months later stated a levy my bank account and

Take my house and you know all that fun stuff

I'd say owed I would like six hundred and ten dollars in interest over those years

And so I called him

I'm like, I thought you know, this is how this worked and it was actually the dark piece of information

Shawn had given me that I wouldn't be responsible. But anyway

And they said no. This is the way this works and you know, you're we waived the

Penalties but not the interest so ahead and cut a check for six hundred and ten dollars and sent in to him

I went you know what I

Jessica knew it didn't wanna I mean didn't want to step up and at least help me navigate this they had acknowledged

It was their fault not mine. It wasn't me

So they should at least you know, I'm gonna ask him for hand it I'm saying. Hey help me. I'm not a tax person

I'm a regular guy

not anymore, but no tax on how but

Anyway, they wouldn't do it. So I had to figure out my own and

You know go through all that

and anyway

I you know pay the taxes and then I submitted a my review and I went through all the detail they've included screenshots

So it's not my opinion. It's not

Anything is actually what happened?

And then so then I get a someone who responded on there saying oh, hey, I'm sorry. It happened

Give us a call and we'll fix it for you

And I'm like, okay, so I called them and I get their main 800 number

No one knows what's going on and then I get a call back from the branch manager

Not a not Shana, but your name is Maria something

he was trying to like feel me out a little bit and

in trying to like get me to take down my

I did record this but try to get me to take down my thing because she was confused and they don't do that and it's

just so

wrong and whatever else I said all the facts were there you actually she has more access its information than I do because she has

all the forms and everything there was no I wasn't trying to get away with anything and

so she's like so I can't change your mind that we couldn't like, you know work something out and I'm like

And she's like, alright well we'll have somebody get back to you that was it I've heard from since so

My whole thing is this is what Jackson Hewitt did to you know average consumer person

$16,000 I had to pay back

Which I obviously I'm not too many people have sixteen thousand

I went through a divorce a year prior to that and then things like that, so

Financially did not have the money to do that

But I ended up, you know finding the money

You know had to got a loan actually

In order to not go to not go to jail and not be able to take care of my three kids

But give me you whole different story

Anyway, that's in a nutshell. That is pretty much my story

Well now looking back at the whole situation if we assess

Everything that was done and what's not done by Jackson Hewitt

What would you say upsets you the most?

Actually that comment our attorneys are better than you. That was the big one the

Well, there was that and also asking me to defraud the government. I mean, I'm not a fan of the government

Let me be the first to say that but I understand taxes have to be paid. I

Didn't I I mean I get those things I'm you know

Barry I get that but when I'm told by professionals to

Not send the money that I owe them to them

That's that's wrong. I'm they're asking me to get away with something and I that's something I don't believe it

I actually in my and I was a young when I was younger. I used to be a debt collector

So that idea of you know, getting something for nothing always made me mad

I mean you had people have heard

Hardships and issues and they should be worked with and you had people that try to get away with stuff and I don't like those

Kinds of people and they were asking me to be that person and then when Shana told me not to send a sixteen thousand dollars

in

And wait and negotiate with their attorneys and do all sorts of on my own they weren't offering to help

I'm like, that's not how I do stuff. That's this. Yeah, so

What if Shana Maria whoever else is in there that was talking to you?

Went back to their old files

Review your situation really viewed and decided. Hey, you know, we're on devein over here

Let's do something to compensate

Him for all the wrongdoers. Is there anything they can offer you or do for you at this time? Oh

It this time? No, I mean it's that the amount of time is gone by they're doing this to cover themselves and

At this point I want people to know what happened to Joe consumer and make that decision

I'm not telling people not to use Jack's acute. I mean they do taxes. I'm sure pretty good

But when they screw up, which we're all human

This is how they chose to handle it if they you know

And I don't and at this point no amount of money is gonna help me

You know change my mind. I mean it would be the right thing to do

But as far as like having turning it into hey, if we give you a you know, 500 bucks or whatever. You'll take down your

your Google

item now

people I mean people need to know these things and I have other companies that I've worked with that it traded the same thing and

I'm like no, I mean you messed up. You should let the world know you should put on there

This is what we did to fix it and let consumers go. Hey, you know what? They screwed up. Here's how they fixed it

I'll do business with these people. I mean, I'm not perfect. You're not no one's perfect

Do the right thing and they didn't

You