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Fixing Paper Pick Up Issues | HP Deskjet 2540 All-in-One Printer | @HPSupport - YouTube
Channel: HP Support
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This video shows what to do if your HP printer
does not pick up or feed paper from the input
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tray when you do have paper loaded. The paper
attention light on the printer's control panel
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might be blinking.
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Sometimes the problem can be fixed by resetting
the printer.
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First, make sure the printer is turned on.
If it is off, press the Power button to turn
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on the printer.
Turn to the back of the printer.
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Disconnect the power cord from the printer.
Then, disconnect the other end of the power
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cord from its power source.
Wait 15 seconds. It is important to wait the
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full 15 seconds for this type of reset.
Reconnect the power cord to its power source.
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Then, reconnect the other end of the power
cord into the printer.
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Return to the front of the printer.
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If the printer does not turn on automatically,
press the Power button to turn on the printer.
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Align a stack of paper by tapping it on a
flat surface.
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Load paper into the input tray until it stops.
Slide the paper width guide inward until it
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stops at the edge of the paper. Do not push
the guide in so tightly that it starts to
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bend the paper.
Try printing a page directly from the printer's
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control panel to see if the issue is resolved.
On the printer's control panel, press the
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Start Copy Black button and the Start Copy
Color button at the same time.
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The test page prints.
If the page prints successfully, the issue
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is resolved. You can resume printing as normal.
If the page does not print, go on to the next
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step.
Often the condition of the paper you are using
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can cause paper not to feed correctly.
Remove the paper from the input tray.
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Check for obstructions inside the paper tray.
Use a flashlight to view the mechanism inside
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the tray to make sure nothing is blocking
the paper from engaging with the rollers.
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If any obstructions are found in the paper
path, skip to the next step.
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Examine the condition of the paper you removed
from the paper tray. Remove any damaged paper.
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Make sure there are at least 10 sheets of
plain white paper, but no more than 25 sheets
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in the stack. The printer can hold more sheets
of paper, but this number is best for testing.
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Make sure all the paper is the same size and
type, and then align the stack of paper by
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tapping it on a flat surface.
Load paper into the input tray until it stops.
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Slide the paper width guide inward until it
stops at the edge of the paper. Do not push
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the guide in so tightly that it starts to
bend the paper.
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Try printing a page directly from the printer's
control panel to see if the issue is resolved.
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On the printer's control panel, press the
Start Copy Black button and the Start Copy
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Color button at the same time.
The test page prints.
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If the page prints successfully, the issue
is resolved. You can resume printing as normal.
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If the page does not print, go on to the next
step.
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Foreign objects stuck inside the printer can
cause paper feed problems.
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Remove the paper from the input tray.
Press the Power button to turn off the printer.
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Turn to the back.
Remove the power cord from the printer.
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If present, remove the USB cable from the
printer.
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Look inside the input tray and remove any
foreign objects such as paper clips, pens,
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and other objects that might have fallen inside.
Use a flashlight to illuminate the area.
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Using both hands, gently turn the printer
on its back with the output tray facing upward.
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Make sure the scanner lid is secure while
rotating.
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Use your fingers to move the pick mechanism
located inside the input tray and remove any
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debris. Debris might fall out of the printer.
Use a flashlight to ensure there are no foreign
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objects remaining inside the input tray. Failure
to remove debris could result in more jams
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or could damage the printer.
Once all debris is removed from the printer,
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return the printer to its original upright
position. Make sure the scanner lid is secure
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while rotating.
Reconnect the power cord.
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Return to the front.
If the printer does not automatically turn
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on, press the Power button to turn on the
printer.
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Align a stack of paper by tapping it on a
flat surface.
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Load paper into the input tray until it stops.
Slide the paper width guide inward until it
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stops at the edge of the paper. Do not push
the guide in so tightly that it starts to
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bend the paper.
Try printing a page directly from the printer's
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control panel to see if the issue is resolved.
On the printer's control panel, press the
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Start Copy Black button and the Start Copy
Color button at the same time.
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The test page prints.
If the page prints successfully, the issue
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is resolved. If you're using a USB cable,
reconnect it to the printer and resume printing
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as normal. If the page does not print, go
on to the next step.
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The printer rollers get dirty from dust, paper
fiber, and other debris. In this step, you
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will clean the rollers.
Before you begin, gather the following cleaning
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materials:
Clean, lint-free cloth
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Clean cotton swabs
Clean water
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Distilled or bottled water is preferable but
not required. Do not use alcohol or other
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chemical cleaners.
Remove the paper from the input tray.
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Press the Power button to turn off the printer.
Turn to the back.
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Disconnect the power cord.
Look down through the open input tray and
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find the grey paper pick rollers. You might
need a flashlight to illuminate the area.
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Clean the rollers visible in the printer with
a clean cotton swab lightly moistened with
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water. Use a cloth to blot excess water from
the swab. The swab should be damp, but not
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soaking wet.
Wipe each roller and use your finger or the
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swab to turn each roller up as you finish
cleaning a section of the roller. These rollers
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are difficult to reach, but they are the most
important to clean. If these rollers inside
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the printer are not cleaned, this problem
will continue because these are the rollers
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that feed the paper into the printer.
Wait for the rollers to dry completely.
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Reconnect the power cord.
Return to the front.
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Press the Power button to turn on the printer.
Align a stack of paper by tapping it on a
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flat surface.
Load paper into the input tray until it stops.
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Slide the paper width guide inward until it
stops at the edge of the paper. Do not push
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the guide in so tightly that it starts to
bend the paper.
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Try printing a page directly from the printer's
control panel to see if the issue is resolved.
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On the printer's control panel, press the
Start Copy Black button and the Start Copy
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Color button at the same time.
The test page prints.
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If the page prints successfully, attempt to
print the original document again. If the
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issue is resolved, there is no need to continue
troubleshooting.
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If the test page prints, but the original
document does not, continue to the next solution.
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If the page does not print, try printing it
again. Listen for the paper-pick rollers.
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You should be able to hear them rotating.
Then, try slowly pushing the paper farther
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into the printer until the rollers engage
to pick up the paper. Only push one sheet
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of paper, and do not push it in too quickly
or too far as this can cause paper jams.
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If the page does not print when slowly pushing
the paper farther in, repeat the previous
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step to clean the rollers. If the issue continues
after repeated cleaning, go on to the next
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step.
If the page prints when slowly pushing the
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paper farther in, try printing your original
document again. The paper might not have been
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loaded far enough into the printer. If the
issue is resolved, there is no need to continue
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troubleshooting.
If the paper only feeds through the printer
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when you push it farther in, repeat the previous
step to clean the paper-pick rollers. If the
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issue continues after repeated cleaning, go
on to the next step.
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Next, you will make sure the paper settings
in the print driver match the settings for
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the paper you are trying to use.
The printer must be on for this step to work.
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On your computer, return to the document you
were trying to print when the issue occurred.
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On your keyboard, press Ctrl and P to open
the Printing Properties window.
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Click Printer Properties.
When the Printer Properties box opens,
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click the Layout tab.
Click Advanced.
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Select the Paper Size drop-down menu and then
choose the appropriate paper size.
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Click OK.
Click the Paper/Quality tab.
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Select the Media drop-down menu and choose
the appropriate paper type.
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Click OK, and then click Print to print the
document.
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If the document prints successfully, the issue
is resolved. If the document does not print,
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go on to the next step.
If you've tried everything described in this
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video and you still have a problem, your printer
likely needs some type of service. Your options
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for service might vary depending on how long
you've owned it and what country you live
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in.
Contact HP to find out the support options
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for your printer.
You can find additional helpful videos at
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hp.com/supportvideos and on our YouTube channel,
youtube.com/hpprintersupport.
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