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How Herbalife Only Scams the Sellers - YouTube
Channel: Pablito's Way
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Too Good to be True
They say if it sounds too good to be true,聽聽
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it probably is. Just ask anyone who's found聽
themselves caught in the clutches of a pyramid聽聽
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scheme. The scammers lure you in with claims聽
that their unique business opportunity will聽聽
[13]
make you rich beyond your wildest dreams. But聽
in reality, it's near impossible to make even聽聽
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just a living working at the bottom of a pyramid聽
scheme. Herbalife is an international health and聽聽
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nutrition-based corporation whose entire business聽
model is founded on its multi-level marketing.
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Despite constant accusations that they're聽
nothing more than a pyramid scheme on steroids,聽聽
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Herbalife has stayed in business for 40聽
years. The most interesting stat? 89%聽聽
[38]
of Herbalife distributors won't ever make a dime.
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Herbalife Beginnings
Herbalife first came to be in 1980.聽聽
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Its founder, Mark Hughes, had watched聽
his mother struggle with obesity and聽聽
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drug addiction for much of his childhood聽
before she ultimately passed away when he聽聽
[52]
was still a teenager. His mother's battle聽
with drugs leaked into his own life,聽聽
[56]
and he dabbled in illegal substances聽
himself after dropping out of the 9th grade.
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He was sent to a boarding school聽
for troubled youth in California,聽聽
[63]
where he discovered his hidden talent for聽
sales. Part of his rehab revolved around聽聽
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raising money by selling raffle tickets,聽
and ticket sales heavily influenced your聽聽
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standing in the school's community. Hughes聽
understandably felt pressure to outperform聽聽
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his peers and prove his worth as best聽
he could. This pressure to sell probably聽聽
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triggered the pyramid scheme mentality that聽
would come to characterize his life's work.
[87]
His life's work, of course, was Herbalife. With聽
his mother and his past mistakes in mind, Hughes聽聽
[92]
wanted to create a business that would help people聽
manage their weight and lead a healthy lifestyle,聽聽
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and thus, Herbalife was born. Originally聽
running the company out of the back of his car,聽聽
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Hughes' first product was a protein shake, and he聽
sold it through the use of multi-level marketing.
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For those who need a little refresher,聽
multi-level marketing is a business model聽聽
[109]
that focuses heavily on recruiting non-salaried聽
salespeople. These salespeople have two jobs:聽聽
[116]
sell the product, and recruit聽
others into the company. The聽聽
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cycle continues as more and more聽
people are recruited as sales reps.
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Legality
You may be thinking,聽聽
[124]
"Wait a minute. That sounds like a pyramid scheme聽
to me." You're not the only one to think so,聽聽
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either. Herbalife has been accused of聽
being a pyramid scheme for as long as聽聽
[131]
it's been in business. It's also been聽
inundated with lawsuits stemming from聽聽
[135]
allegations that the company makes false聽
and misleading claims about its products.
[139]
The first spark of trouble came two years into聽
Hughes' business venture. The FDA contacted his聽聽
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company about complaints they'd received聽
regarding Herbalife's marketing claims and聽聽
[148]
questionable ingredients included in聽
certain products. Hughes was forced to聽聽
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alter the claims he was making聽
and even had to modify the formula聽聽
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of his keystone products. Nevertheless,聽
he publicly maintained that his company聽聽
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was innocent, calling the FDA's treatment of聽
him and his company a "trial-by-publicity."
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This marked the beginning of Hughes' run-ins聽
with complaints about the way they do things at聽聽
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Herbalife. Just two years later, deceptive claims聽
made by the company in a slew of advertisements聽聽
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caused Canada's Department of Justice聽
to file criminal charges against them.聽聽
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California's Attorney General later sued聽
Herbalife for more false claims, and Hughes聽聽
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was forced to answer questions before a Senate聽
sub-committee as a result. During this hearing,聽聽
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Hughes fired back at his detractors, saying聽
if they were so knowledgeable about health聽聽
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and nutrition, why were they so fat? Before the聽
United States Senate and the American public,聽聽
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the founder and CEO of a growing聽
company made a fat joke about his聽聽
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critics. Not exactly a good look, and聽
Herbalife didn't come away unscathed.
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Herbalife posted their first loss in 5 years聽
of business, bleeding $3 Million from negative聽聽
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press. They also laid off 800 employees,聽
paid an $850,000 settlement to California,聽聽
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and discontinued two of their supposedly effective聽
products. Bit of a rocky start, wouldn't you say?
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Public Trading
Herbalife started trading聽聽
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publicly on the NASDAQ following its array聽
of legal troubles. As the '90s approached,聽聽
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they rebranded to Herbalife International聽
and expanded sales into Spain, Japan, Mexico,聽聽
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New Zealand, and Israel. Despite several聽
complaints and pyramid scheme accusations,聽聽
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the company proved quite successful during this聽
time. Its worldwide reach helped sales skyrocket,聽聽
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and they even expanded their product line to聽
include a series of personal care products.
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Despite the claims that their business model was聽
illegal, the company became a legitimate player聽聽
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in the market. They underwent two public聽
share offerings that resulted in millions聽聽
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of Herbalife shares being sold. But successful聽
IPOs didn't stop the lawsuits from piling on.
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Hughes attempted to take back control of聽
his company by facilitating a buyout of his聽聽
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shareholders in 1999. He felt the Wall Street聽
highflyers selling stock of his company were聽聽
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criminally undervaluing it, and he'd had聽
enough. This resulted in another lawsuit聽聽
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from the shareholders themselves, who believed the聽
price Hughes was offering for their shares wasn't聽聽
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good enough. Hughes backtracked and dropped his聽
efforts to make Herbalife a private company again,聽聽
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choosing to settle the suit rather than聽
continue to battle with his investors.
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This proved to be the last lawsuit聽
Mark Hughes would ever settle.聽聽
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In 2000, he passed away, following a聽
life-long battle with substance abuse.聽聽
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In the years that followed, Herbalife fell into聽
the hands of various CEOs tasked with defending聽聽
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the company from a constant barrage of complaints聽
and attacks, much like their late founder did for聽聽
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nearly half his life. The most notable figure聽
to spearhead Herbalife was Michael O. Johnson,聽聽
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former president of the Walt Disney Company.聽
Still, even he couldn't provide the company聽聽
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with the credibility necessary to stop the聽
lawsuits and accusations from pouring in.
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MLM vs. Pyramid Scheme
As Herbalife struggled to聽聽
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find leadership following the death of聽
its founder, they continued to walk the聽聽
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delicate tightrope that separates a pyramid聽
scheme from a legitimate company. In 2004,聽聽
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they started trading on the New York Stock聽
Exchange at $14 a share, enabling the company聽聽
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to move much of its manufacturing into its聽
recently renovated in-house facilities.
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But why are people always so up-in-arms聽
about Herbalife and its business model?聽聽
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If it was indeed just a pyramid scheme,聽
wouldn't it have been found out years ago?
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The problem lies in the vague language聽
that defines the difference between聽聽
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a lawful multi-level marketing venture聽
and an unlawful pyramid scheme. It's so聽聽
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vague that it's easy to think there's no聽
difference at all. Let's break it down.
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Multi-level marketing has been around for a long,聽
long time. Well-known companies like Tupperware,聽聽
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Amway, and of course, Herbalife rely on it to聽
support their business. But what is it exactly?聽聽
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It involves the enlistment of multiple layers or聽
"levels" of recruited salespeople who, in turn,聽聽
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recruit people that they know to become聽
distributors themselves. However, the聽聽
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self-proclaimed purpose of a multi-level marketing聽
scheme is to make sales, not recruit distributors.
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Pyramid schemes make no such distinction. The聽
primary function of an illegal pyramid scheme is聽聽
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the perpetual recruitment of distributors without聽
the intention of ever selling an actual product to聽聽
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consumers. To make money in a pyramid scheme, you聽
must recruit 10 new salespeople. To make money,聽聽
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they each have to recruit 10 people, meaning聽
a total of 100 new recruits. Each subsequent聽聽
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level of the pyramid becomes larger and聽
larger until it becomes unreasonable to聽聽
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recruit the number of people necessary to聽
keep the scheme going. In fact, in a pyramid聽聽
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scheme's recruitment plan, the number of new聽
recruits required after just 12 levels would聽聽
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exceed the entire global population. That's why聽
so many pyramid schemes die off fairly quickly.
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Multi-level marketing companies use聽
a similar structure of recruiting聽聽
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non-salaried workers to sell products.聽
However, the primary source of income聽聽
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must come from actual product sales to escape聽
the dreaded "pyramid scheme" label. According聽聽
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to a ruling by the Federal Trade Commission, a聽
multi-level marketing distributor must sell 70%聽聽
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of their inventory to customers outside of the聽
company for their business to be considered a聽聽
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legal MLM and not a pyramid scheme. That means聽
you can't just sell products down the levels of聽聽
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salespeople; it has to go to actual customers. But聽
that 70% rule is a little vague in and of itself.聽聽
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If you sell 69.9% of your product, are聽
you instantly a criminal pyramid schemer?
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The debate continues. But the line that separates聽
multi-level marketing from pyramid scheming聽聽
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is so thin that companies like Herbalife will聽
always receive their fair share of accusations.
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Bill Ackman
One of Herbalife's most聽聽
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passionate antagonists was Bill Ackman, the聽
founder of a billion-dollar investment firm聽聽
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called Pershing Square Capital. Ackman's reasoning聽
behind taking down Herbalife in the first place聽聽
[483]
was less than heroic. He wanted to conduct聽
a massive short of the company by dragging聽聽
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its name through the mud and profiting聽
from the negative press that followed.
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Ackman didn't hold back from criticizing every聽
aspect of the company and its business model,聽聽
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repeatedly calling it nothing more than a聽
"sophisticated pyramid scheme" that scammed people聽聽
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into selling products they could never profit聽
from. But he did far more than name-calling. In聽聽
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2012, he put his money where his mouth was when聽
he bet a whopping $1 billion against Herbalife聽聽
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by shorting its stock. Shorting is when you聽
bet against a company by borrowing shares,聽聽
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selling them for what they're currently worth,聽
and then buying them back when the price drops.
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The battle that ensued between Ackman and聽
Herbalife was very nasty and very public.聽聽
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Their verbal sparring match went back and forth,聽
with accusations launching from both sides.聽聽
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Both parties insisted that the other was lying.聽
Herbalife's stock suffered greatly from the whole聽聽
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charade, and if Ackman had closed his short聽
at one point following his public statements,聽聽
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he would have pocketed $300 million.聽
Ackman held out for more, however,聽聽
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and his attacks against Herbalife聽
continued for several years.
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It's since been discovered that Ackman's actions聽
during his shorting of Herbalife stock were not聽聽
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entirely true. According to an FBI investigation聽
into Ackman's affairs, the investment mogul had聽聽
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made untrue and misleading claims regarding聽
the nature of Herbalife's business and even聽聽
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contributed to anti-Herbalife lobbyists who also聽
lied about the company. A 2018 article in the Wall聽聽
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Street Journal revealed that Ackman's firm had聽
lost hundreds of millions of dollars due to his聽聽
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massive bet against Herbalife. It seems聽
Ackman's greed truly got the better of him.
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Betting On Zero
But his crusade to聽聽
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take down Herbalife once and for all wasn't over.聽聽
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Ackman's short of Herbalife stock became the聽
focus of a documentary called Betting on Zero.聽聽
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The doc closely follows Ackman's bet against聽
the nutrition company, also featuring firsthand聽聽
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accounts from former Herbalife distributors who聽
had negative experiences with their employer.
[601]
Herbalife wasn't going down without a fight,聽
though. They bought the rights to the domain聽聽
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name "BettingOnZero.com," Instead of promoting聽
the film, they used the site to discredit it聽聽
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thoroughly. Herbalife also highlights the聽
questionable nature of the film's funding.聽聽
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As it turns out, Betting on Zero was聽
financed by a man named John Fichthorn,聽聽
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the founder of Dialectic Capital Management,聽
who also shorted Herbalife's stock at one point.聽聽
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Fichthorn had been a long-time opponent聽
of multi-level marketing companies,聽聽
[630]
and Herbalife tried to portray a conflict聽
of interest for the film's main financier.
[635]
Despite Herbalife's best efforts聽
to tarnish the documentary,聽聽
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it premiered at the Tribeca Film Festival聽
and was met with immediate acclaim.聽聽
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It currently holds a 100%聽
rating on "Rotten Tomatoes."
[647]
To this day, Ackman's battle with Herbalife rages聽
on. If you search "Is Herbalife a pyramid scheme"聽聽
[653]
on Google, the top result is a website called聽
FactsAboutHerbalife.com. The site is riddled with聽聽
[659]
anti-Herbalife sentiments and seeks to portray聽
the company as a full-fledged pyramid scheme. Why?聽聽
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Well, FactsAboutHerbalife.com is run by none other聽
than Pershing Square Capital, the investment firm聽聽
[672]
founded by Bill Ackman. Ackman's war on Herbalife聽
won't be coming to a cease-fire anytime soon.
[678]
FTC Opinion
While the whole charade with聽聽
[679]
Ackman didn't make him any money, Herbalife聽
was subject to an FTC investigation shortly聽聽
[684]
after the investment titan began his campaign聽
against the company. The investigation began聽聽
[689]
in March of 2014, tasked with determining whether聽
or not Herbalife was or was not a Pyramid scheme.
[695]
If the hazy distinction between multi-level聽
marketing and pyramid scheming wasn't confusing聽聽
[699]
enough for you, the FTC's ultimate聽
ruling is sure to make your head spin.聽聽
[703]
Their thorough appraisal of Herbalife聽
and its business model brought them to聽聽
[706]
the conclusion that the company was not not a聽
pyramid scheme. You heard that right. The FTC聽聽
[711]
stated in a 2016 press conference that聽
Herbalife was not officially a pyramid scheme,聽聽
[716]
but that they weren't not a pyramid scheme,聽
either. Don't you love a good double negative?
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As confusing as the ruling was, it did lead聽
to substantial changes in the way Herbalife聽聽
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operated. They vowed to alter their business model聽
to better comply with the laws and regulations聽聽
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regarding multi-level marketing companies. They聽
also paid a $200 million settlement to the FTC,聽聽
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which might account for the聽
lack of criminal charges.
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This was just the latest in a seemingly endless聽
string of settlements Herbalife has made over聽聽
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its 41-year history. The company has paid hundreds聽
of millions of dollars to reconcile the many legal聽聽
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battles against armies of critics and naysayers.聽
Through it all, Herbalife has maintained its聽聽
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innocence entirely. How much longer can Herbalife聽
keep up this song and dance? Only time will tell,聽聽
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but it seems they're perfectly content on settling聽
high if it means subverting legal consequences.
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New Herbalife
So remember those significant聽聽
[765]
changes Herbalife made to their business model?聽
What exactly happened there? The company was聽聽
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forced to show that 80% of its gross sales were聽
to people outside its distribution network.聽聽
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If they could do this, they could prove that聽
they weren't just recruiting more distributors,聽聽
[777]
focusing instead on selling products to customers.
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The settlement also limited how much money聽
distributors could earn from recruiting聽聽
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additional distributors, making their sales聽
of Herbalife products the most important聽聽
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influence on their total earnings. It seems聽
like common sense changes that the company聽聽
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probably should have made much earlier to聽
convince people they were not, in fact,聽聽
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a pyramid scheme. But it took nearly 40 years聽
of lawsuits and multiple FTC investigations聽聽
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to implement these fairly basic checks聽
and balances into their business model.
[804]
While the changes may have made Herbalife聽
a more legitimate company in the eyes of聽聽
[808]
federal regulators, they didn't do anything to聽
help boost the money-making potential of the聽聽
[812]
company's valued distributors. Herbalife promises聽
high profits to the salespeople it recruits,聽聽
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but in reality, it's very difficult to make any聽
meaningful cash distributing Herbalife products.聽聽
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The FTC itself said it was "virtually impossible"聽
to do so. People who find themselves on the lower聽聽
[827]
levels of the multi-level marketing structure聽
make very little money. Between $200 and $1200聽聽
[833]
a month, to be exact, which falls聽
well below the poverty line.
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It doesn't matter how you feel about the聽
legitimacy of Herbalife's business model,聽聽
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the facts are the facts, and the facts say聽
the opportunity they offer to prospective聽聽
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distributors isn't any more appealing than聽
your run-of-the-mill pyramid scheme. You聽聽
[848]
can't make a living as an Herbalife sales rep,聽
no matter how much the company insists you can.
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Herbalife Today
Herbalife is still going strong today. They bring聽聽
[855]
in billions of dollars annually off the backs聽
of their health and nutrition products, their聽聽
[859]
best seller still being that protein shake Mark聽
Hughes started selling from the trunk of his car.
[863]
As Herbalife remains a legitimate factor in聽
the world economy, the debate surrounding their聽聽
[868]
business model will live on. Are multi-level聽
marketing ploys very well disguised pyramid聽聽
[873]
schemes? Should they be outlawed? There聽
is no widespread consensus on the matter.聽聽
[877]
Until that consensus is reached, companies聽
like Herbalife will continue to operate as聽聽
[883]
lawful institutions. If they're raking聽
in enough cash to pay for all their聽聽
[887]
settlements and still post a profit, why聽
wouldn't they keep business as usual?
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