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No Covered in Home Warranty, Filing a claim, What Does a Home Warranty Cover! - YouTube
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essentially um there are things that are
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covered and then there are things that
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aren't covered what would be an example
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of something that maybe isn't covered
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and would it have to do anything with
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like pre existing conditions
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oh that's a great question well you
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figure when things are brand new you
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know the day after they're installed you
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know things start going wrong they start
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failing so we will cover pre-existing
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conditions in an escrow process but they
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have to be unknown
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so if there was a leak behind the wall
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that nobody knew about the inspector
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didn't catch it there was no secondary
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damage anywhere anybody could see
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we do cover unknown pre-existing
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conditions if in the event it was called
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out in the inspection report and
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everybody knew it that this was a you
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know pre-existing condition
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um you would expect that that would be
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taken care of before the close of escrow
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the buyer would probably want that
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and we don't cover those pre-existing
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conditions if they are known about okay
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so what would a process of like filing a
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claim look like let's say i'm jose
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morales i'm a first-time home buyer i
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just bought a home and i find out that
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the water heater is leaking and i don't
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know whether it's pre-existing or
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non-pre-existing what what would that
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process look what what documents would
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you guys ask for and what would that
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process look like you know we wouldn't
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ask for any documentation um we have an
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800 number that somebody calls you know
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say they moved in and a week later they
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go out to the garage and sure enough the
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thing is leaking um we have an 800
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number they can call or they can
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establish an account online and actually
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place the claim online which is really
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easy to do
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they can also call me if they have
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questions i can place a claim for them
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um then basically the turnaround is that
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the plumber will call them to schedule
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an appointment he'll go out there and
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diagnose it at that point he'll say if
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it is truly leaking from the water
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heater there's no fix for that so we
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will end up replacing it
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again on a water heater there may be
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some modification costs that we don't
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cover although we have a new option now
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that will cover a thousand dollars worth
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of modification so it's really really
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good we just got a new you know some new
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options in the end of last year
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um but it's really easy to
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do
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okay and then
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if they just want to place a claim on
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the phone i mean we have people that are
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24 hours a day seven days a week
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so let me ask you a question like
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because you said something about home
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home inspection reports that if it's
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unknown or known
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at what point would you guys ask for a
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copy of the home inspection report to
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find out whether it was a known or an
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unknown issue
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that's a great question especially if
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it's right after the close of escrow you
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know if we're talking a day after the
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close and they're moving in and you know
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there's a lot of secondary damage you
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know we may say hey listen let me look
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at the home inspection report make sure
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that this was all good um knowing you as
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an agent
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if you were in that walk through the day
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before the close you wouldn't have
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closed escrow if that water heater was
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leaking
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but you know if they're moving in and a
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day or two later i mean stuff happens
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it's common that this happens so once we
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look at the home inspection report if it
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is within a day or two after the close
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and say hey
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the inspector cleared this he could have
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said
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this water heater is way past the end of
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its useful life but it is functioning
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that's all we need in order to clear
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this and not deny that water heater okay
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so
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important
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okay so at that point you guys would ask
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for what about for a homeowner that uh
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that uh it didn't just close escrow
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somebody that maybe has lived in their
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home for 10 years
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um
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what could they
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would would you require any sort of
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inspection on their house
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prior to
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now during them as a home warranty
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so let me ask
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what protects first american home
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warranty from somebody
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virtually their water heater going out
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and then calling hey i want a home
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warranty
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and
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essentially
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in a week filing a claim for a water
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heater yeah it's with a water heater
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it's a little different because most
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people don't want to go without hot
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water for a week
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we generally don't see that but you know
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a couple of days after sure i mean we
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have the availability of the tech going
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out who is looking at it saying hey you
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know this contract is two days old and
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this thing looks like it's been leaking
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for you know six months i mean there's
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mold on the back wall we can you know we
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would deny it for that because it is
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pretty obvious it was a pre-existing
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condition okay so essentially i mean you
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would rely on the vendor to
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basically give you his input as to
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whether something completely brand new
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or something that was pre-existing right
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