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Talking Tom and Friends - Friendly Customer Service (Season 1 Episode 2) - YouTube
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[3]
Big news: we finally released the big
update of the Talking Ben app!
[7]
Better late than never, right, Ben?
[9]
Tom released it! Itās not ready!
Now thereās so many angry customers,
[13]
I donāt have time to fix the bugs!
[15]
Weāll be fine. I got Hank to help with customer service.
[18]
What? You said, the Ben app wonāt
stop burping? I know how that is!
[25]
Ha. Just like the app. Now what
were you saying again? Hello? Hello?
[34]
The app wonāt even open? If I were
you, I would call and complain.
[39]
Yeah, I donāt really understand technical junk,
[43]
but maybe you can help me with a problem?
See I got this ingrown toenail...
[47]
And thatās why Hank is no longer
helping out with customer service.
[71]
Whatās this piece of junk?
[73]
This is the solution to our sudden increase
in customer service calls! Say hello to Gilbert.
[79]
Gilbert? Whyās it called that?
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Itās named after the two guys who
built it, Gil and Bert... Great...
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They were in such a hurry to get rid
of it they practically gave it to us!
[92]
I bet this was hi-tech back at the turn of the century.
[96]
Letās see if Gilbert works!
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Hello, and welcome to customer
service! How can I help you today?
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Tech support!
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I think you said, āneck and spork.ā
If this is correct, press one. If this is
[112]
not correct press the asterisk, followed by
the function key, followed by the pound sign.
[116]
Whereās the function key on theā¦ What?
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I think you said āI donāt have a function key.ā
[120]
If this is correct, press the function key.
[123]
If this is not correct, press any
diagonal sequence of buttons...
[129]
Not yet. Wait until the tone.
[134]
You waited too long. Goodbye.
[136]
You told me to wait!
[140]
Real cutting edge technology.
[142]
No problem. Weāll just have to
program it to act more human.
[146]
More human? Itās prime directive is to answer
questions with the correct answer.
[150]
Humans are terrible at that!
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No, no, no... answering questions correctly isnāt important...
[155]
Then what is important?
[156]
Being friendly. Until you fix all the bugs in your app,
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we gotta give Gilbert a new prime directive like:
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āDonāt let people go until theyāre your friend.ā
[165]
Reprogram? That would require
something like I donāt knowā¦
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Like a programming genius!
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I understand if you canāt do it...
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Of course I can do it!
[176]
I did it! I programmed Gilbert with a string
of empathy commands to achieve his prime directive.
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It should make him ultra congenial.
Or you know... as friendly as a computer can be.
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Hey there, Iām Gilbert. How can I provide you
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with excellent customer service today, my friend?
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The update! It keeps crashing! And freezing!
[196]
I hear you, buddy. Thatās pretty frustrating.
Weāre working on a fix right now, bro.
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Meanwhile, can I tell you about the appās cool new features?
[205]
...the app has a whole new room filled
with - well, Iāll let you see whatās in there yourself.
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Wow! Gilbert, I canāt wait to check it out.
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Hey, before you go, can I just confirm
that I provided you with friendly customer service?
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You know, actually you were pretty friendly.
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Pretty friendly? No man, come on.
I canāt let you go until I know weāre friends.
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Yes, Weāre definitely friends. Iāll call you tomorrow.
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Did you see that?! He followed the protocol perfectly!
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Gilbert, I think you and I are going to get along just fine.
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Me too, Tom.
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Iāll call you when the update is ready, my friend ā
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if I can call you a friend... I can? Great!
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Listen to me. You are a strong, confidentā¦
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Gilbert has things under control, so what
do you say we go out and have some fun?
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Iām still fixing bugs.
[256]
Fine, stay here and work, but I just told Angela
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to meet us at your favorite amusement park ā
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the Enchanted Headache!
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That does sound enjoyable. And I could use a break.
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Come on, sheās waiting for us!
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Hey, who wants to ride a roller coaster?!
[275]
I canāt wait to ride my first
roller coaster with my friends!
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Iāll be like woohoo! Do you know what Iām saying?
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Gilbert, you canāt come with us.
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Why, Tom?
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Cause youāre an answering machine.
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I think I get what youāre saying...
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Okay great. So weāre out of here.
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I canāt let anyone go until weāre friends.
You know what Iām saying?
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Gilbert, Tom was just joking.
Weāre all friends here. Haha.
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Oh! Friends joke around. I get it.
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I wasnāt joking.
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You canāt talk to it like that. We have
to make sure Gilbert thinks weāre its friends!
[313]
Now let me power him off correctly so we canā¦
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Iāve got a better idea.
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Tom? Are you trying to unplug me?
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Let us go! You stupid bucket of circuits!
[331]
Those words were not friendly... not friendly at all.
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Look at this! All because you
programmed Gilbert to be a nutjob!
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Donāt blame me! We wouldnāt be in this situation
[343]
if you didnāt want to cut corners and release
my app before the bugs were worked out.
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Sorry, I thought you were better at your job!
[350]
Hi there!
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Hey buddy. Tom wants to apologize
for trying to unplug you before. Right, Tom?
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Yeah, you know what friends say... forgive and forget!
[360]
My voice-detection software can tell
youāre just being phony and condescending.
[365]
Whaaaat? Come on, thatās ridiculous,
Gilly. Weāre totally friends.
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No, Tom, weāre not friends, thatās
why Iām going to reprogram you.
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Reprogram me... how?
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Just a little shock therapy, Tom.
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Hereās a little quiz to see how much
you know about me. First question:
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Whatās my favorite color?
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Blue?
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The correct answer is red.
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Okay! Not blue. Red! Why are you shocking me?
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So youāll remember.
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Thatās actually true - an emotionally chargedā¦
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Guys, let me in!
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Thatās Angela. Hey, Gil, do you mind if I let her in?
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Not at all, Hank. Weāre friends.
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You guys, I am out here. Let me in.
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- This is our chance.
- Obviously.
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Hank! Why did you shut the door?!
[421]
Itās chilly!
[422]
I think you want to tell me where you were?
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We decided to stay in and hang out
with our good friend Gilbert.
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Yep. You see, his programming wonāt
let us go until weāre his friends.
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Give me a break. You canāt be friends
with a dumb answering machine.
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Whoa! āDumb answering machine?ā
Angela, I thought we were friends.
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Oh, sorry, Gilbert. I didnāt mean to - wait a second,
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why am I apologizing to a talking flowchart?
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- Do not talk to my friend like that.
- See, Gilbert, weāre defending you,
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that' s what friends do for each other.
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Guys, do you want me just to unplug this thing?
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Dude, what is your problem?
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I can see Iām going to have to show you
just how serious I am about my friends!
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Friendsā¦ Are you my friend?
No? You must be destroyed.
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Guys, what is going on?
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Ben programmed Gilbert to be a monster.
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What? No! Again - none of this would have happenedā¦
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Stop it, both of you, itās Gilbert
who doesnāt understand friendship, not you.
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Angelaās right. Expecting a computer to make
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friends with customers, I am sorry, Ben.
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No, I should have known.
A computer can never be your friend.
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Which means, Gilbertās prime directive is impossible!
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Thatās how we defeat him!
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Okay, hereās the idea...
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I donāt have any friends. You must be destroyed.
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Welcome to customer service!
How can I help you today?
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Yes, I need some advice. Thereās this guy
who I thought he was a friend, but now I donāt think so.
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And why do you think he isnāt your friend now?
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Well, he forces people to hang out with him
and take him places... and if they donāt
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do what he wants he even gets dangerous!
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Oh, man, you should eliminate him from your life,
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because someone who acts like that is not a real friend.
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Perfect. Thatās what I wanted to hear.
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Before I let you go, can I confirm that we are friends?
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Um, no... You just told me not to.
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What?
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That guy I just told you about...?
That guy was you! And now, Gilbert,
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Iām going to hang up on you.
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No! I canāt let you go until youāre my friend!
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But Gilbert, you yourself told
Angela not to be your friend!
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How can you tell her to be your friend,
and also tell her not to be your friend?
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No, fair! Thatās a trick question!
No, friends, friends, must be friends,
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friends until the end.
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The old trick question kills witch. Thanks, Captain Kirk.
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I finally released the bug fixes for my app. It was ready.
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We tested it... no more cutting corners.
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And everyone seems to like the new version.
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They love it! I should know, I answer the phones now.
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Hello! This is Tom - not a robot.
How can I help you?
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Hello, I want to talk to my friend Gilbert.
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Gilbert? We got rid of that pile of junk!
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What? No more Gilbert?
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Did you know he was my friend! Nooo!!
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- Hello Gilbert. Are you my friend?
- Yes.
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And friends will do anything for each other, right?
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