🔍
Job Roles For Customer Care Executive – Call Centre,Technical Support, BPO,KPO - YouTube
Channel: Freshersworld.com
[18]
Hello All..This is Akansha from Freshersworld.com
[21]
Welcome to our video channel on jobs and careers
[24]
today i will be talking about the Job role of a Customer care executive
[28]
demotivated to work as a customer care executive ?
[31]
we all have a wrong impression on customer care job
[35]
let's check it out
[36]
Freshers
[37]
of all educational backgrounds would be sought
for customer care executive position. A lot
[42]
of companies in various industries seek for
this position continuously. Is it a good position
[48]
to start your career path with? How will your
career path be, if you take up this position?
[54]
Basic requirement
A customer care executive would be expected
[59]
to get in touch with customers through various
methods. Inbound call customer care, voice
[66]
process and complaint management are the common
variants in this job. Basically, you would
[72]
either contact the customers or the customers
would communicate with you for their needs.
[77]
The candidate is expected to provide customer
service with patience and empathy.
[83]
Job requirement
Fresh and experienced candidates would be
[89]
sought for this position. The candidates with
excellent communication skills are usually
[94]
sought, irrespective of their educational
background. Candidates with Master degree
[99]
or Doctorate or not usually sought by the
companies, but the needs of each company are
[105]
different. In rare cases, like financial institute,
candidates with commerce or banking background
[111]
are sometimes sought. The other basic requirements
are
[114]
Good communication skill in local language.
Knowledge in additional language is an added
[120]
advantage.
Patience and empathy are very essential.
[123]
Basic knowledge in computer operation
Basic technical knowledge about product
[130]
or service of the company
Good people skills or interpersonal skills
[135]
Team work, positive attitude and customer
centric ability are a few qualifications which
[141]
would add more value to your resume.
In case of technical customer care support,
[147]
usually engineering candidates are sought.
Management (post graduate and graduate) students
[153]
are sought for both technical and non-technical
customer care executive position. In case
[159]
of technical position, the company would provide
training for various activities. In some cases,
[164]
the candidates would be taken as probationary
candidates and after training is completed
[169]
with excellence, the candidates would be provided
a permanent position. The job might be in
[175]
shift basis and most of the companies would
request you to sign a bond or agreement for
[180]
a few years. Some companies prefer female
candidates for certain positions but this
[186]
does not mean that males cannot thrive in
this career. When it comes to male candidates,
[192]
rotational shifts would become a must.
Apart from handling customers, a few job descriptions
[198]
would emphasis on sale targets or adherence
to promotional activities too. The candidates
[204]
would be expected to handle some operational
activities which are related to their work
[208]
like recording work-in-progress and others.
Scope for freshers
[215]
Pay might be less than most of the technical
jobs, but this job position has a good scope
[220]
for those who want to take up marketing as
their core career. The experience in customer
[226]
support department would help you to apply
for various marketing positions in the future.
[231]
After a few years of experience, you can also
sought senior positions in the same department
[236]
or become a trainer for fresh customer support
executives.
[240]
Most of the legends in today’s corporate
work are from marketing department. If you
[244]
are looking for a fast career growth, this
is the right field to choose in today’s
[248]
world.
[249]
thus working as a customer care executive will definitely help you in building a career
[255]
do not have no more confusion about this good luck guys
[259]
we will be back with more such videos so stay connected with us
[263]
do not forget to hit the subscribe button below
Most Recent Videos:
You can go back to the homepage right here: Homepage