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How to Save Time With Instagram Quick Replies for Direct Messages - YouTube
Channel: Social Media Examiner
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- We love Instagram Direct Messages
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for customer service and
engaging with our audience,
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but many of us have burned out our thumbs
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with constant replies to the
same question, fortunately,
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Instagram has quick
replies for direct messages
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to make your life a little bit easier.
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Let's set it up.
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(bright music)
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In this video, we'll show you
how to set up quick replies
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and give you some examples
of the types of quick replies
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you want to set up on Instagram,
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and stick around to the end of this video
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where I'm gonna show
you a quick and easy way
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to take advantage of existing
messages you already have
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to save yourself some more time.
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To access quick replies,
you can easily do this
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from the settings option in your profile.
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Log into Instagram, head
over to your profile,
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in the top right-hand corner,
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you'll see the three
line button, tap on that,
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and then choose settings, from there,
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choose the business tab option
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and you'll see an option
for quick replies.
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Tap on that.
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If you've never uploaded a quick reply,
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it's gonna be blank and give
you the option to create one.
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If you already have some saved there,
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they'll be there and there's a plus sign
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in the top right corner
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that allows you to create more new ones,
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and just so you know,
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quick replies are only
available to business profiles.
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Personal profiles and creator profiles
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do not have this functionality.
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So to add a new quick reply,
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just click on that plus
button, as I mentioned,
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you'll be taken to a screen
to set up the quick reply,
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type in the messages
that you want it to say,
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so it could be something like
our normal business hours
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are Monday to Friday from 9:00 to 6:00,
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then below that is the shortcut option,
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and the shortcut is the single word
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you want to apply to that
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that when you use that in the quick reply,
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will populate the actual message.
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So keep it short and sweet and relevant
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to what you want to use.
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Once you have some quick replies in there,
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if you decide you want to go back and edit
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or delete at any time, super
easy, from that screen,
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just tap on the message
that you want to edit,
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it's gonna pull you back into that screen
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where you see your message,
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you can make any edits
or changes right there
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and then save it or if you want to,
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you can hit delete quick reply
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and remove it from the list altogether.
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So now that you've set
up your quick replies,
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how do you use them?
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Let's walk through that right now.
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The quick reply feature
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is only available in direct messages,
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you can't use this in
replying to comments,
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on your posts or in other
capacities like that.
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To use a direct message quick reply,
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go ahead and open up
whatever message you have
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that has come in where someone
has asked you a question
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that would typically
result in that response.
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Within that message, when you
start typing in the message,
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just put the single word
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that you've created as the shortcut,
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in this case, I'm gonna
use the word services
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that I've set up as a quick reply,
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you will actually see
a little comment bubble
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with three dots pop up
within the message box,
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tap on that little three dot icon,
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and that automatically dumps
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your pre-saved message right into the DM.
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At this point, it's fully customizable,
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you can actually personalize it,
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change a little bit of
information or just go ahead
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and click send and your
message is on its way.
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So what are the types of things
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you should set up as a quick reply?
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Well, it's gonna depend on your business,
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but some really common ones are things
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like maybe your hours of operation,
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commonly asked questions, directions,
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the rates that you offer
for different services,
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how to contact you or maybe
even a link to a free resource.
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One of the reasons I love quick replies
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is that if you have an
agency managing your content
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or if you are the agency,
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quick replies make it easy to
have a clear, concise answer
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that is the same across the board
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so there's no confusion
for the message recipient
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on the other end.
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Quick replies are also great for things
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like the medical or legal fields
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or if you work in a very
technical environment
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where when people are asking questions,
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you want to have a very precise answer
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that doesn't leave any room for confusion
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or having to wait for the
expert to come in and reply,
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this makes it quick and easy
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and consistent across the board,
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and now for the bonus,
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chances are you've
probably already answered
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all of these questions
that you want to set up
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as quick replies in multiple
previous direct messages.
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Here's a quick and easy to way
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to take advantage of
those previous messages
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to create your quick
replies going forward.
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To set up a quick reply
from an existing message,
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go into that direct message
thread and tap and hold on
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the message that you have
previously sent as a reply,
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when you do that, you get a
little pop-up screen that says,
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save quick reply, and it
automatically populates
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that message into a new quick reply,
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you can do a quick edit or
change any features in there,
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and then go ahead and assign a
new keyword for the shortcut,
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save it, and you're done.
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Check out this video from Chalene Johnson
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with tips on how to create
more engaging content,
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we'll see you over there.
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