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How to restart your iPhone if it’s frozen on the Apple logo — Apple Support - YouTube
Channel: unknown
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If your iPhone, iPad,
or iPod touch freezes
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on the Apple logo during
startup, here's what to do.
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We'll show you how to force
restart your device first,
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and then if you still need help,
how to enter recovery mode.
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Before you start,
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make sure you have access
to a Mac or Windows computer
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and a compatible cable.
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If you don't have a computer,
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you can borrow one
from a friend.
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Your device will need
to be turned on,
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and you should also charge it
for up to an hour beforehand.
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First,
we'll try force restarting.
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This process won't erase
the content on your device.
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If you have an iPhone X
or later,
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a 2nd generation iPhone SE,
an iPhone 8,
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or an iPhone 8 Plus,
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press and quickly release
the volume up button.
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Then press and quickly release
the volume down button.
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Then press and hold
the side button
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until your iPhone restarts.
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Your screen should go black and
then the Apple logo will appear.
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On an iPad with Face ID,
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press and quickly release
the volume up button.
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Then press and quickly release
the volume down button.
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Then press and hold the top
button until your iPad restarts.
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Your screen should go black,
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and then
the Apple logo will appear.
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If you have an iPhone 7,
iPhone 7 Plus,
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or a 7th generation iPod touch,
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press and hold
both the top or side button,
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and the volume down button
until your device restarts.
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Your screen should go black,
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and then
the Apple logo will appear.
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If you have an iPad with a Home
button, iPhone 6s or earlier,
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or a 6th generation iPod touch
or earlier,
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press and hold
both the Home button
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and the top or side button
until your device restarts.
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Your screen should go black,
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and then
the Apple logo will appear.
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If your device is still frozen,
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here's how to enter
recovery mode.
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First, connect your device
to a computer.
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If you're using macOS Catalina
or later, open the Finder.
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If you're using macOS Mojave
or earlier,
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or you're on a Windows computer,
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you'll use the latest version
of iTunes.
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Keeping your device connected,
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follow these steps
to enter recovery mode.
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If you have an iPhone X
or later,
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a 2nd generation iPhone SE,
iPhone 8, or iPhone 8 Plus,
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press and quickly release
the volume up button.
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Then press and quickly release
the volume down button.
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Then press and hold
the side button
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until you see
the recovery mode screen.
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This may take a moment or two.
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On an iPad with Face ID,
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press and quickly release
the volume up button.
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Then press and quickly release
the volume down button.
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Then press and hold
the top button
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until you see
the recovery mode screen.
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This may take a moment or two.
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On an iPhone 7, iPhone 7 Plus,
or a 7th generation iPod touch,
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press and hold
the side or top button
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and the volume down button
at the same time.
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Keep holding the buttons
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until you see
the recovery mode screen.
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This may take a moment or two.
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If you have an iPad
with a Home button,
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iPhone 6s or earlier,
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or a 6th generation iPod touch
or earlier,
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press and hold
the side or top button
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and the Home button
at the same time.
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Keep holding the buttons
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until you see
the recovery mode screen.
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This may take a moment or two.
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On your computer,
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you should see the option
to update your device.
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Click Update and the Finder or
iTunes will download and install
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the latest version of iOS
or iPadOS on your device.
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Just follow the prompts
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and be sure not to disconnect
your device
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while you see the Apple logo
and progress bar on the screen.
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If the update fails, you'll be
prompted to restore your device.
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It will restore
to factory settings,
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and you will need a backup
to recover any data.
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If the download takes longer
than 15 minutes,
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your device will exit
recovery mode.
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To reenter recovery mode,
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you'll need to repeat
the button presses
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described in the previous
section.
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After the update is completed,
your device should restart,
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and you should see
your Lock screen.
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If you still need help,
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contact Apple Support
to speak with an advisor.
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To learn more
about your devices,
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subscribe to
the Apple Support channel,
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or click another video
to keep watching.
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♪
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