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'Sorry to bother you': CNN obtains audio of Russians calling Ukrainian hotline - YouTube
Channel: CNN
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SONS ARE, AND IF THEY'RE ALIVE.
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SOME ARE REACHING OUT TO UKRAINE
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TO FIND OUT.
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>> HELLO.
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IS THIS WHERE ONE CAN FIND
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OUT --
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>> HELLO, DO YOU HAVE ANY
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INFORMATION ABOUT MY HUSBAND?
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>> Reporter: THESE ARE THE
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VOICES OF RUSSIANS, PARENTS,
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WIVES, SIBLINGS DESPERATELY
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SEARCHING FOR ANSWERS, CALLING
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TO FIND INFORMATION, ANYTHING ON
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RUSSIAN SOLDIERS THEY'VE LOST
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CONTACT WITH, WHO ARE FIGHTING
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IN UKRAINE, WHO MAY BE WOUNDED,
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CAPTURED, OR EVEN KILLED.
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>> Reporter: THIS RUSSIAN WIFE,
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LIKE MANY OTHERS, HAS TURNED TO
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AN UNLIKELY SOURCE FOR HELP, THE
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UKRAINIANS.
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IN THE UKRAINIAN GOVERNMENT
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BUILDING, CHRISTINA, WHICH IS
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HER ALIAS, IS IN CHARGE OF A
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HOTLINE CALLED COME BACK FROM
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UKRAINE ALIVE, WHICH UKRAINE'S
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INTERIOR MINISTRY SAYS HAS
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GOTTEN OVER 6,000 CALLS.
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CHRISTINA ASKS THAT WE DON'T
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SHOW HER FACE.
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YOUR COUNTRY IS BEING INVADED,
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BUT YOU ALSO FEEL THE NEED TO
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HELP THESE RUSSIAN FAMILIES.
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WHY?
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[ SPEAKING FOREIGN LANGUAGE
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]
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>> Reporter: THE RUSSIAN
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RELATIVES WHO HAVE CALLED THIS
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HOTLINE SAY THEY HAVEN'T HEARD
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FROM THEIR SOLDIERS SINCE THE
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INVASION.
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THE HOTLINE, WHICH RUSSIAN
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FAMILIES HAVE FOUND ON SOCIAL
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MEDIA OR THROUGH WORD OF MOUTH,
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GAVE CNN EXCLUSIVE RECORDINGS OF
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A NUMBER OF THE CALLS.
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[ SPEAKING FOREIGN LANGUAGE ]
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>> Reporter: WHAT ARE SOME OF
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THE CALLS THAT STICK OUT TO YOU
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THAT YOU REMEMBER THE MOST?
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[ SPEAKING FOREIGN LANGUAGE ]
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.
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>> Reporter: THESE ARE THE NOTES
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FROM ONE OF THE CALLS.
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AND IN FACT, THIS CALL CAME FROM
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THE UNITED STATES, THE RELATIVE
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OF A YOUNG RUSSIAN SOLDIER
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TRYING TO FIND HIM.
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SHE TOLD THE UKRAINIANS THAT HIS
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PARENTS ARE NO LONGER ALIVE,
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THAT THE GRANDMOTHER IN RUSSIA
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IS QUITE SICK.
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WE HAVE HIS BIRTHDAY.
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HE IS JUST 23 YEARS OLD, AND HE
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WAS LAST KNOWN TO BE IN CRIMEA
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RIGHT BEFORE THE INVASION.
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NOW, THE UKRAINIANS DON'T HAVE
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ANY INFORMATION ON HIM, BUT IF
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THEY DO FIND HIM OR GET SOME
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INFORMATION, THEY CAN THEN CALL
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HIS AUNT BACK IN UNITED STATES.
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DATA FROM THE HOTLINE SHOWS
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THOUSANDS OF CALLS NOT JUST FROM
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ALL ACROSS RUSSIA BUT ALSO FROM
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EUROPE AND UNITED STATES.
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>> HELLO, IS THIS --
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>> YES, IT IS.
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>> Reporter: WE GOT THROUGH TO
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THREE RELATIVES WHO CALLED THE
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HOTLINE, INCLUDING A RELATIVE IN
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VIRGINIA, OF ONE WHO ALSO FOUND
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THE SOLDIER'S ID AND PHOTOS ON
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THE CHANNEL OF A SOCIAL MEDIA
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APP, TELEGRAM, ALSO DEDICATED TO
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FINDING THE WHEREABOUTS OF
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RUSSIAN SOLDIERS.
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>> WE DO REALIZE THAT ALL THE
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LINES ARE POINTING TO THAT MOST
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LIKELY HE IS KILLED IN ACTION.
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BUT WE ARE TRYING TO OBTAIN THE
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INFORMATION WHERE HIS BODY THAT
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CAN BE POTENTIALLY FOUND.
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>> THE RUSSIAN MILITARY DEFENSE
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TELLING ANYTHING TO THE FAMILY?
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>> NOT YET CONTACTED BY ANYBODY.
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EVERYONE IS SCARED IN RUSSIA.
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EVERYONE IS SCARED TO TALK.
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>> MARINA TOLD US HER COUSIN'S
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PARENTS HAVE HAD NO CONTACT WITH
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HIM, NO INFORMATION ON
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WHEREABOUTS, OR ON HIS
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CONDITION.
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>> ARE THEY BEING TOLD ANYTHING?
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>> NO, NO.
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THEY TRIED TO FIND HIM.
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BUT, LIKE, NO ONE HAS ANSWERED.
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>> IS THAT WHY YOU CALLED THIS
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UKRAINIAN HOTLINE?
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>> YEAH, THAT'S WHY I TRIED TO
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CALL, YES.
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>> DID YOU GET ANY INFORMATION?
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>> NO, NOTHING.
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I WAS, YOU KNOW, HOPING THAT HE
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IS IN PRISON OR SOMETHING LIKE
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THAT, THAT HE'S STILL ALIVE.
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>> Reporter: THE VAST MAJORITY
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OF THE CALLS DO NOT RESULT IN
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IMMEDIATE INFORMATION FOR THE
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FAMILIES.
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BACK IN KYIV, CHRISTINA MAKES
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CLEAR THAT THE CALL CENTER ISN'T
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JUST DESIGNED TO OFFER ANSWERS
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BUT TO GALVANIZE RUSSIANS
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AGAINST THE WAR.
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[ SPEAKING FOREIGN LANGUAGE ]
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>> Reporter: SYMPATHY FOR
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FAMILIES, BUT ALSO ONE MORE WA
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