馃攳
Frequently asked questions - Further debit card - YouTube
Channel: Further
[0]
a further debit card is a convenient way
[7]
to pay for medical expenses and access
[10]
your spending account whenever and
[12]
wherever you need it if your spending
[14]
account type offers a debit card you
[17]
should receive one by mail when you
[18]
enroll unless you choose to use
[20]
automated claim reimbursements instead
[23]
in this video we answered the most
[25]
commonly asked questions
[33]
if your debit card has been lost or
[35]
stolen you can close your card
[37]
immediately by calling card services at
[40]
one eight four four five three seven six
[43]
three two three a new card will be
[46]
mailed to you immediately if you have
[48]
misplaced the card and are not concerned
[50]
about possible fraudulent transactions
[52]
you can request a new card at hello
[55]
further com or by calling our Member
[57]
Services line at one eight hundred eight
[60]
five nine two one four four to request a
[63]
new debit card follow these steps
[65]
first log in to your account at hello
[68]
further comm then click on manage my
[71]
card from the home page select the
[76]
delete option next to your debit card
[78]
then select yes once you delete your
[81]
card online you will need to wait 24
[83]
hours after 24 hours you will need to
[86]
follow the previously mentioned steps
[88]
and add a new card
[90]
[Music]
[96]
sometimes members call wondering why
[98]
they haven't received their card yet if
[100]
this happens you can contact our member
[103]
services line at one eight hundred eight
[105]
five nine two one forty four and we will
[108]
be happy to look into it and assist you
[110]
with requesting a new debit card
[118]
another issue that sometimes prompts
[121]
members to call is if their debit card
[123]
is declined as they are attempting a
[125]
purchase if you experience your card
[127]
being declined please call our member
[129]
services line at one eight hundred eight
[132]
five nine two one four four and we will
[134]
be happy to look into this for you if
[145]
you find that your card is on hold when
[147]
you attempt to use it this is usually
[149]
because further needs more information
[151]
about a medical expense you paid for
[153]
with your debit card usually to ensure
[156]
it is an eligible expense you should
[158]
have received a letter asking you to
[160]
substantiate a specific purchase and if
[162]
further did not receive a response from
[164]
you we are required to place the card on
[167]
hold if you find yourself in this
[169]
situation the first thing to do is log
[172]
into your account at hello further com
[174]
to verify the address we have on file
[177]
for you is correct once you have
[179]
verified your address you can go ahead
[181]
and take steps to release the hold on
[183]
your card to do this simply follow the
[186]
steps to submit documentation for your
[188]
expense on hello further com step 1 sign
[192]
in at hello further com
[194]
step 2 a notification is displayed on
[197]
your account homepage when there is a
[199]
claim that requires documentation
[201]
click view unsubstantiated claims in the
[204]
notification step 3 select the
[208]
appropriate account from the account
[209]
drop-down menu step 4 in the
[212]
unsubstantiated claim section click on
[215]
attach document next to the claim you
[217]
want to provide documentation for step 5
[221]
click on attach documentation to upload
[223]
a file or from my records and receipts
[226]
to attach a previously stored document
[229]
step 6 select the file you wish to
[231]
upload or attach and click open step 7
[235]
review your request to make sure it's
[238]
correct
[238]
step 8 upload and attach documentation
[242]
if you don't have the required
[244]
documentation you'll need to return the
[246]
funds to your account
[247]
this can be done by completing the
[249]
reimbursement return form online by
[251]
following these steps once you are
[254]
logged into your account at hello
[255]
further com select the learn tab at the
[258]
top right corner under the what can we
[261]
help you with today line type
[263]
reimbursement returned in the search bar
[265]
from here you will see the reimbursement
[268]
return form
[286]
the IRS is very particular about making
[290]
sure HSA funds are only used for
[292]
eligible expenses and requires
[294]
documentation be provided showing the
[297]
purchases are eligible further can't
[299]
tell what the specific purchase is when
[301]
a debit card is run we only see the date
[304]
of purchase the dollar amount and the
[306]
name of the provider some providers have
[309]
their debit card terminal software set
[311]
up to automatically decide if a
[313]
purchaser is eligible and sends that
[316]
information to further electronically
[318]
but there are some providers who won't
[320]
be able to do this if the provider can't
[323]
automatically substantiate the
[324]
eligibility of an expense then it will
[327]
be your responsibility to provide the
[329]
substantiation within 45 days depending
[333]
on the purchase suitable substantiation
[335]
may be an explanation of benefits also
[338]
known as a OB from your insurance
[341]
company or an itemized receipt certain
[344]
products or services may also require a
[346]
valid prescription or letter of medical
[349]
necessity in order to be eligible if you
[352]
are not sure if your purchase has
[353]
already been Auto substantiated you can
[356]
view your debit card transactions by
[358]
logging into your account at hello
[360]
further com simply click on view account
[363]
from the home page then click on the
[366]
activity button
[369]
scroll down to posted transactions any
[373]
transactions with an exclamation point
[375]
next to them have not been substantiated
[379]
we hope you found this video useful our
[383]
US based customer service staff is
[385]
available to help with any of your needs
Most Recent Videos:
You can go back to the homepage right here: Homepage