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Fixing Print Quality Issues on the HP Ink Tank 310 and 410 Printers | HP Ink Tank | @HPSupport - YouTube
Channel: HP Support
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Fixing Print Quality Issues on the
HP Ink Tank 310 and 410 Printer Series
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If the quality of the printed document
or photo is not as expected,
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follow these procedures to
troubleshoot print quality issues.
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Low ink levels can impact print quality.
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Refill the tanks that are low on ink.
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HP recommends using genuine HP ink
and printheads for best results.
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HP cannot guarantee the quality or
reliability of non-HP ink.
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Caution: Do not let the ink levels fall below
the minimum fill line when printing.
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Very low levels can result in reduced print
quality or damage to the ink system.
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Using the ink tank windows, visually
check the printer ink levels.
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Add ink to any of the tanks where the level
is below or close to the minimum fill line.
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Try to print a document.
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If the print quality is unacceptable,
continue to the next step.
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Make sure the paper you are
using matches the print job.
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Remove the paper from the input tray.
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Use only clean, wrinkle-free paper.
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Do not use damaged or curled paper.
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Use the correct paper type for your print job.
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For text documents, plain paper with
ColorLok technology works well.
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For documents with dense printing,
such as high contrast graphics or photos,
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use HP Advanced Photo Paper
for best results.
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Some paper might not absorb ink
as well as others.
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If your prints smear easily, make sure
you are using recommended paper.
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Load the paper print side down
into the input tray.
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Some paper, such as photo paper and envelopes,
have printing and nonprinting sides.
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When using photo paper, load 10-20 sheets of
photo paper only when you are ready to print,
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and then put the unused paper
back in the packaging.
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Store photo paper in its original packaging
inside a resealable plastic bag if possible.
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Store the paper on a flat surface
in a cool, dry place.
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Try using a different paper if possible.
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This helps determine if the problem
is related to the paper.
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Try to print a document.
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If the print quality is unacceptable,
continue to the next step.
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Check the print and paper settings to
make sure hey match the print job.
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Note: Print settings vary by operating
system nd software application.
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In the software application you are trying to
print from, click File, and then click Print.
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The Print window opens.
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Open the Properties dialog box.
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Depending on the software application,
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click rinter Properties, Options, Printer Setup,
Printer, or Preferences.
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Depending on your print job, you might
consider modifying the following settings.
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Paper Type:
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Under the Paper Quality tab,
open the Media drop-down menu
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and select the type of paper
you are printing on,
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such as photo paper or plain white paper.
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Print Quality:
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If you are dissatisfied with the quality of
your printouts, increase the print quality.
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To print more quickly,
decrease the print quality.
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These options typically include
Best, Better, and Draft modes.
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Color or Black and White:
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If you want to print in black and white only, select
the grayscale option from the drop-down menu.
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Paper Size:
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Click Advanced and open the
paper size drop-down menu.
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If you are printing on a different size
of paper than you normally print on,
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select the correct paper size.
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Then click OK.
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After selecting the print settings, click OK to
apply the settings, and then click Print.
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If the print quality is unacceptable,
continue to the next step.
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If there are smears of ink on
the back of your printouts,
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use an automated tool to resolve the issue.
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On the printer control panel,
press and hold the Power button,
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press the Cancel button three times, then
press the Start Copy Color button eight times.
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Release the Power button.
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The printer feeds one blank page slowly.
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The printer might make some noise
for approximately one minute.
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Wait until the page ejects and the
printer is silent before removing it.
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Try to print a document.
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If the print quality is unacceptable,
continue to the next step.
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To resolve many print quality issues,
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print a Print Quality Diagnostic Page,
and then evaluate the results.
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On the printer control panel, press and hold the
Start Copy Color button for three seconds.
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A Print Quality Diagnostic Page prints.
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Review the Cyan, Magenta, Yellow, and Black boxes,
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checking for missing colors, fading, and white lines.
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If the color blocks do not show white lines
and are not fading or missing,
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the printer is working correctly.
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Check for image resolution problems, application
errors, or other issues that might affect the printout.
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If any of the color blocks show white lines,
are faded, or are missing completely,
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continue to the next step.
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Use the automated printhead cleaning
utility to unclog printhead nozzles.
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Caution: Clean the printheads only when necessary.
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Unnecessary cleaning shortens the
life of the printheads and wastes ink.
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Note: Print settings vary by operating
system and software application.
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From your desktop, open HP Smart
and select your printer.
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Click Printer Settings.
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Under the Tools menu on the left side,
click Print Quality Tools,
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and then click Clean Printheads.
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A Print Quality Diagnostic Page prints.
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Examine the page.
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If the print quality is
acceptable, click Done.
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You can stop troubleshooting.
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If the print quality is unacceptable,
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click Second-Level Clean to continue
the next level of cleaning.
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Use the printer software
to align the printheads.
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Note: Print settings vary by operating
system and software application.
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For your desktop, open HP Smart
and select your printer.
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Click Printer Settings.
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Under the Tools menu on the left side, click Print
Quality Tools, and then click Align printheads.
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Click Print Alignment Page.
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An Alignment Page prints.
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Lift the scanner lid.
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Place the alignment page with the print side down
on the right-front corner of the scanner glass.
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Close the scanner lid.
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On your computer, click Scan.
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The printer aligns the printheads.
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Try to print a document.
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If the print quality is unacceptable,
continue to the next step.
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If you followed all the steps and you锟絩e
still experiencing print quality issues,
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replace one or both printheads.
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If the issue continues, service the printer.
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Contact HP for service and warranty options.
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