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N4T Investigators: Her debit card was cloned - YouTube
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a two-song woman had her entire checking
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account cleaned out last week by
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unidentified crooks they obtained her
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debit card numbers and they went on a
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shopping spree used for Tucson
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investigator Matthew Swartz has the
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story it was very disturbing for me
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really was it was scary fees somehow got
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ahold of Denise um dolls debit card
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numbers last week and went on a shopping
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spree that emptied her checking account
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her statement from Hughes Federal Credit
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Union shows 14 fraudulent transactions
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made over three days
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totaling 11 hundred dollars for
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purchases of more than $200 each were
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made at Fry's stores in Phoenix and
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Glendale 75 dollars at a ross store 56
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dollars at Applebee's both in Tempe all
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the charges were made in and around
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Phoenix while Denise was in Tucson this
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is big for me it's big I don't make a
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lot of money but you know for me this is
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big because there were a lot of big
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charges on there
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Denise says she received an automated
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call from Hughes federal on October 10
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the day after the for $200 plus charges
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and fries she claims a fraud
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investigator told her quote this has
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happened to a group of people she also
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says a teller told her it could take up
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to 10 days for the money to be returned
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to her account
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however hours after we contacted Hughes
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the charges were dropped a spokesperson
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declined comment citing member
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confidentiality Denise has no idea how
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her debit card numbers were obtained she
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recently was mailed a new card with the
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same numbers as the old one but as we've
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reported thieves clone debit and credit
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cards by using illegal devices called
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skimmers that they attach to payment
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terminals they then use machines to copy
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the card numbers onto a
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realistic-looking card we have groups
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that can come in from out of state come
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in put a skimmer on and leave as we
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reported last month nearly a dozen
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members of pyramid Federal Credit Union
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had their debit cards cloned thieves
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went to to Home Depot stores in Tucson
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and bought $3,100 worth of these a gift
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cards limits that we're allowing just
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continuously to lower over time and so
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they it used to be they could get a lot
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more before we catch it now we're a lot
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more cautious about watching for that
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credit cards are safer to use than debit
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cards because under the Fair billing
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credit act your liability for fraudulent
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charges on a credit card tops out at $50
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but if someone uses your debit card you
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could be liable for $500 or more
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depending on how quickly you report it
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to avoid skimmers at gas stations where
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they're most commonly used the Federal
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Trade Commission says make sure the gas
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pump panel is closed and doesn't show
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signs of tampering take a good look at
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the card reader itself to see if it
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looks different than other readers at
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the station and if you use a debit card
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at the pump run it as a credit card
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instead of entering your PIN that way
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the pin is safe and the money isn't
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deducted immediately from your account
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Denise says she does that that's been
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very stressful you know I had to take
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off work today so that's that's a day of
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you know lost at work
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whenever you use your debit card make
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sure no one can see you and during your
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PIN and cards with chip readers are
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generally considered safer than those
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you have to swipe also check your
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account balance every day if you see any
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suspicious charges report them
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immediately if you have a story you'd
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like us to investigate email us at
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investigators at kbo a.com or call nine
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five five four four four four
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investigating for you Matthew Schwartz
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news for Tucson
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